Job ID: 9924
Employment Type: Existing Role
Working Business Language: English
Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $90,000 - $110,000 Candidates with salary expectations outside of the range are still encouraged to apply.
About Us
At Wawanesa, we offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB.
The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitoba’s Top Employers. To learn more visit wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Working under minimal supervision, the Claims Technical Specialist – Alberta Accident Benefits contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by analyzing business processes to support design and/or modification of operational policies and procedures to improve efficiency and effectiveness in the adjusting function.
Job Responsibilities
- Contributes to the design and execution of the claims technical strategic plan and collaborates with stakeholders to identify opportunities in support of our business goals, particularly as it relates to Alberta’s Care-First legislation.
- Contributes to and supports the development of Wawanesa’s claims policies and procedures.
- Supports the end-to-end claims handling process; ensuring any changes are evaluated and quantified prior to implementation.
- Ensures that processes are designed and executed to understand, escalate, track, and remediate risk events.
- Leverages data and performs analysis to identify training needs and opportunities for continuous improvement that will ensure our ability to deliver industry best outcomes, superior member service, and consistency in reserving practices and claim settlements, nationally.
- Partners with claims operations to develop and implement action plans identified through data analysis, that will improve our ability to deliver industry best outcomes, superior member service, and consistency in reserving practices and claim settlements nationally.
- Performs ongoing support and subject matter expertise to regional claims teams on claim file handling, strategy, action planning and resolution.
- Supports the Large Loss claim process.
- Provides claims expertise to various stakeholders that impact development of new and updated products.
- Stays current with industry, regulatory and company changes or trends that influence our claims strategic objectives.
- Maintains strong relationships with internal business units and other stakeholders to support Wawanesa’s objectives.
- Adheres to all statutory and regulatory requirements, fair claims practices and local compliance requirements.
- Promotes and contributes to a work environment that is respectful and rewarding.
- Is a committed change champion, drives change initiatives and supports change management so that genuine understanding and commitment can occur.
- Performs other duties as assigned.
- 7+ years Accident Benefits claims experience with focus in Alberta, Manitoba, and/or British Columbia regulations.
- Claims leadership experience, an asset.
- Completed (or in progress) CIP or equivalent Property and Casualty industry designation.
- Post secondary degree preferred.
- Demonstrated excellent leadership skills with the ability to positively influence others.
- Excellent analytical and problem-solving skills, with the ability to conduct detailed analysis of information, and to select and implement best solutions in a timely manner.
- Excellent interpersonal, communication and presentation skills, with the ability to communicate in effective and persuasive manner.
- Excellent teamwork skills, with the ability to ensure group objectives are met within timelines.
- Superior knowledge of coverage wordings, policy interpretation, case law, legislation, and insurance regulations.
- Effective customer service skills including empathy and concern for our members.
- Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment.
- Expert knowledge of Microsoft office suite.
- Ability and willingness to travel, where required.
Diversity Equity, Inclusion & Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [email protected].
All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.
