Service Advisor
Why Work for Alberta AG Centre?
At Alberta AG Centre, we believe great people build great dealerships. If you’re looking for meaningful work, real growth, and a team that feels like community, you’ll find it here.
Built on Grassroots Values.
As a locally owned dealership, we’re grounded in Alberta’s agricultural communities. Our decisions are made close to home, and your work directly supports the farmers, families, and producers who keep our province growing. When you’re here, you’re part of a team that’s deeply invested in the people and communities we serve.
Grow With Us.
We believe in investing in our people. Through hands-on training, mentorship, and practical support, we’re committed to helping you build a career — not just fill a role.
Work Hard. Live Well.
Agriculture is demanding, but balance matters. We offer consistent hours, competitive compensation, and benefits designed to support you both on the job and at home.
About Alberta AG Centre
Alberta AG Centre is a locally owned organization dedicated to supporting the agriculture industry through expert knowledge, reliable service, and innovative solutions. We take pride in being part of the communities we serve and in fostering a workplace built on teamwork, respect, and ongoing development.
Hours
- Monday to Friday, 8:00 AM – 5:00 PM (1‑hour unpaid lunch)
About the Role
The Service Advisor is the first point of contact for customers, vendors, and visitors at the Dunmore branch. This role provides front reception support, delivers professional customer service, assists with basic parts look-up, and supports overall branch operations while serving as the main link between customers and the Service department.
The role ensures a professional, efficient service experience from intake to completion by coordinating service needs with technicians, providing clear updates and recommendations, and helping maximize equipment uptime in line with Alberta AG Centre’s commitment to exceptional customer service.
Key Responsibilities
- Provide a professional first point of contact for customers, vendors, and visitors, including greeting guests, answering calls, responding to inquiries, and directing people to the appropriate team member.
- Assist customers and internal staff with basic parts look-up support coverage and refer complex parts inquiries to the Parts department.
- Create, manage, and process internal and external service work orders accurately and efficiently.
- Communicate with customers about service requirements, work progress, timelines, completion, and payment processing.
- Coordinate with Service Technicians on work orders, job status, scheduling, and timecard completion.
- Coordinate equipment movement and logistics between locations and for customer units, as required.
- Prepare warranty claim documentation and supporting materials for review, submission, and follow-up.
- Maintain Accounts Receivable and Work-In-Progress (WIP), including billing, payment collection, receipts, and invoice processing.
- Process Technician daily timecards to support accurate and timely payroll.
- Maintain service truck records, including scheduled maintenance and service recall documentation.
- Work with Service Managers and Technicians to support efficient operations and customer satisfaction.
- Maintain accurate, up-to-date customer files in paper and digital formats.
- Provide branch support to Service, Parts, Administration, and Management teams, including coordination and communication during peak periods, staff absences, or high-volume operational needs.
- Keep the customer-facing reception area organized, professional, and welcoming.
- Order and maintain office supplies and shared branch resources.
- Support customer follow-up after service work, including reminders, status updates, and directing questions to the appropriate department.
- Assist with branch communications, including notices, signage, announcements, and other customer- or employee-facing information.
- Perform general office duties, as required.
- The duties listed above reflect core expectations but do not limit the employee from performing other tasks as assigned to support team and business objectives.
Qualifications and Skills
- This role is ideal for someone who is approachable, organized, and confident supporting customers and teammates in a busy branch environment.
- High school diploma or equivalent required; post-secondary education in Business Administration or a related field is an asset.
- Additional training in administration, customer service, or a technical discipline is an asset.
- Dealership or agricultural industry experience is an asset.
- Experience with CDK Intellidealer is an asset; willingness to learn new software systems is required.
- Working knowledge of Microsoft Office, including Word, Excel, and Outlook.
- Strong multitasking, prioritization, and time-management skills, with the ability to work independently in a fast-paced environment.
- Excellent attention to detail and ability to meet deadlines.
- Clear, concise, and professional written and verbal communication skills.
Physical Requirements
- Able to sit, stand, or walk for extended periods.
- Able to lift up to 10 pounds, as required.
- Comfortable working in a shop or warehouse environment and wearing required PPE.
We thank all applicants for their interest; however, only candidates selected for an interview will be notified.
Job Type: Full-time
Pay: From $30.00 per hour
Expected hours: 40.0 per week
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Ability to commute/relocate:
- Dunmore, AB: reliably commute or plan to relocate before starting work (required)
Application question(s):
- How much experience do you have as a service writer?
Experience:
- Customer service: 3 years (preferred)
Language:
Work Location: In person
