RAM Consulting is a Canadian project delivery firm supporting some of North America’s most complex and impactful infrastructure projects. We specialize in engineering, project and construction management, and project support services across the marine, transportation, utilities, infrastructure, and energy sectors.
Our clients trust us to help deliver critical infrastructure that builds communities, supports economic growth, and improves everyday life. Everything we do is guided by a commitment to safety, integrity, and sustainability.
What sets RAM apart is our people. Our team brings diverse experience from owner, contractor, and consulting environments, giving us a practical, solutions-focused perspective at every stage of the project lifecycle. From early planning through to delivery, we work collaboratively with our clients and partners to get projects done right.
About the Opportunity
This is an excellent opportunity for an IT professional who enjoys solving technical challenges, supporting end users, and continuously learning new technologies. Working alongside the IT Lead, you'll provide day-to-day technical support while gaining exposure to system administration, cybersecurity, Microsoft technologies, automation, AI tools, and infrastructure projects.
This role offers excellent long-term growth for someone looking to build a career in enterprise IT.
Key Responsibilities
- Provide first-level technical support to users in person, by phone, email, and through the ticketing system.
- Troubleshoot hardware, software, Microsoft 365, and network-related issues.
- Configure, deploy, and maintain Windows and macOS devices.
- Support user account administration through Microsoft Entra ID and Microsoft Intune.
- Assist with endpoint management, software deployments, updates, and device compliance.
- Support cybersecurity initiatives, including phishing response, endpoint protection, and security monitoring.
- Maintain IT asset inventory, documentation, and ticket records.
- Assist with networking, meeting room technology, printers, and mobile devices.
- Participate in IT projects involving automation, AI tools, reporting, and infrastructure improvements.
- Occasionally travel to project sites or satellite offices to provide technical support.
What We're Looking For
- Diploma or post-secondary education in Information Technology, Computer Systems, or a related field.
- 1–3 years of IT support or help desk experience.
- Experience supporting Microsoft 365, Windows, and Microsoft Entra ID environments.
- Working knowledge of networking fundamentals and endpoint management.
- Microsoft certifications are considered an asset.
- Interest in cybersecurity, automation, AI technologies, and continuous learning.
- Strong troubleshooting, organization, and problem-solving skills.
- Ability to prioritize multiple requests in a fast-paced environment.
- Excellent communication skills with a customer-focused approach.
Compensation & Benefits
The estimated annual base salary for this position is $45,000 - $55,000 as of the posting date. Actual compensation within this range will be determined based on factors such as job-related skills, relevant experience, education, and training.
Please note that this range reflects base pay only and does not include the competitive bonus program or the comprehensive benefits package offered by RAM Consulting. RAM provides a strong total rewards package including extended health and dental coverage, paid vacation and sick time, statutory holidays, annual performance and salary reviews, tuition reimbursement, and career development opportunities.
Why You Should Join RAM
- Ability to work on North America’s largest projects
- Be part of an innovative technical team
- Grow your career with hands-on experience and development opportunities
- Be part of a high-growth company with a strong reputation in the industry
- Thrive in an inclusive and diverse workplace where your contributions are valued
Our Growth & Impact
RAM has been consistently recognized as one of Canada’s fastest-growing companies, including:
- The Globe and Mail’s Canada’s Top Growing Companies (multiple years)
- Canadian Business and Maclean’s Growth 500 (7 consecutive years)
Our people are also recognized across the industry for their leadership and technical excellence, with recent national awards in engineering and design.
Our work is supported by an integrated management system aligned with ISO quality, environmental, and safety standards, reflecting our commitment to delivering projects safely, sustainably, and to the highest standard.
Interested?
We encourage applications from all qualified individuals. If this opportunity sounds like the next step in your professional career, please apply through this posting.
RAM is committed to employment equity and hires based on merit.
We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.
