Role:
New Home Specialist (PDI/QA Representative)
Location:
GTA Region, Ontario
Company:
Mattamy Homes Canada
Department:
Warranty, GTA Division Homebuilding
Employment Type:
Full-Time
Reports to:
Senior Manager, Warranty Process & Quality Assurance
When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are. It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting – and we’re making it happen.
Learn more about what makes working at Mattamy special and our award-winning culture.
What we offer
In keeping with Mattamy’s mission to provide The Best Homeowner Experience, the New Home Specialist plays a key role in delivering a seamless homeowner journey through quality inspections, homeowner education, and collaboration with construction and warranty teams to ensure an exceptional customer experience.
What you’ll do
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Complete QA Inspections, working with the construction teams to deliver the best possible product and experience for our homeowners and ensuring proper selections have been installed.
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Conduct pre-delivery inspections / new home orientation with the customer for their new home as well as acquaint them with the operations and maintenance information of the mechanical systems installed.
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Conduct certificates of completion and facilitate and execute pre-possession homeowner correspondence and documentation.
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Collaborate with Construction teams to pinpoint trends in building as well as feedback from our homeowners.
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Deliver up to date and accurate reporting monthly and/or whenever required.
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Assist Warranty team during off-peak volumes
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Possible weekend work may be required and travelling to different construction sites will be required.
What you bring
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Minimum 2 years of experience in residential construction, homebuilding, warranty services, customer care, or a related field with direct homeowner interaction.
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Valid driver’s license with reliable access to a vehicle and flexibility to travel frequently between assigned communities and construction sites.
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Strong customer service and relationship management skills, with the ability to build trust and communicate effectively with homeowners, trades, site teams, and internal stakeholders.
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Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, with the ability to maintain accurate records and reporting.
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Highly organized with strong time management skills and the ability to coordinate multiple priorities, meet deadlines, and adapt in a fast-paced environment.
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Positive, professional, and customer-focused approach, with a commitment to delivering an exceptional homeowner experience.
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Self-motivated and resourceful, with the ability to work independently while fostering strong collaboration across cross-functional teams.
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Demonstrated ability to manage challenging situations and resolve concerns effectively, balancing empathy, professionalism, and sound judgment.
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Strong attention to detail with the ability to identify deficiencies, monitor quality standards, and support continuous improvement initiatives.
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Excellent verbal and written communication skills, including the ability to educate homeowners on home features, maintenance requirements, and warranty processes.
Bonus points
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Knowledge of construction terminology and TARION guidelines.
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Knowledge of BuildPro
Compensation
Salary + Bonus Verbiage:
The expected base salary range for this position is $50,000 - $73,500. Actual pay may vary depending on your job-related knowledge, competencies, and skills. We recognize that exceptional situations may fall outside this range, and we encourage all interested candidates to apply.
You are also eligible to participate in Mattamy’s annual bonus program which gives you the opportunity to increase your total compensation if business and individual goals are achieved.
We encourage applicants who meet most of the role requirements to hit that submit button and apply! It’s okay if you don’t have 100% of the requirements. If you’re the right candidate, we’ll help you learn and grow.
Who we are
Mattamy Homes is the largest family-owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.
Be yourself. We want it that way.
At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.
Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.
Mattamy companies may use artificial intelligence (AI) tools to support our hiring process, including to help screen or assess candidates along the way. These tools work behind the scenes, while people remain at the heart of every hiring decision.
Qualified applicants for this existing vacancy will be contacted directly by the Talent Acquisition team.
