Partners Community Health (PCH) is a new not-for-profit organization, focused on bringing healthcare services together around the needs of people living in Mississauga and West Toronto. PCH currently operates two new state-of the-art LTC homes and community hub in West Mississauga. The new homes have a combined 632-beds and be part of PCH’s larger strategy that introduce innovative and inclusive programs and services and new models of care delivery. PCH is committed to building partnerships and connections that put people first, as well as a learning and leading healthcare community that provides best in class service across the aging continuum.
Position Summary
The Associate Director of Care is responsible for ensuring residents receive high-quality care and services while supporting operational excellence across assigned home areas. Reporting to the Director of Care, this role provides clinical leadership to the nursing team, oversees care delivery and documentation accuracy, and serves as a key liaison for residents, families, and interdisciplinary partners.
The ADOC plays a critical role in ensuring resident-centred care, regulatory compliance, and continuous quality improvement across all clinical programs and services.
Key Responsibilities
Resident Care & Clinical Leadership
- Plan, direct, coordinate, implement, and evaluate resident care services
- Oversee clinical care delivery in accordance with individual care plans
- Ensure timely completion of InterRAI assessments, care conferences, and care plan documentation
- Collaborate with RAI Coordinators and CIHI reporting processes
- Liaise with hospitals, physicians, external providers, and interdisciplinary teams
- Lead implementation of clinical programs including:
- Falls Prevention
- Skin and Wound Care
- Continence Care
- Pain Management
- Ensure compliance with accreditation standards, professional guidelines, and legislation
- Participate in committees as required
Operational Excellence & Quality Improvement
- Promote a safe, efficient, and resident-centred care environment
- Assume responsibilities of the Director of Care in their absence
- Uphold the Resident Bill of Rights and the Fixing Long-Term Care Act, 2021
- Lead quality improvement, audit processes, and risk management initiatives
- Conduct regular rounding/walkabouts to monitor care quality and staff performance
- Support restorative care, nursing rehab, and performance monitoring systems
- Ensure resident and family satisfaction through responsive care delivery
- Collaborate on interdisciplinary care planning and service improvement initiatives
- Demonstrate flexibility to work varied schedules including evenings, weekends, and holidays as required
Human Resources & Leadership
- Support hiring, supervision, evaluation, and performance management of nursing staff
- Conduct performance reviews and address performance concerns in collaboration with the Director of Care
- Lead, coach, and mentor staff to promote professional growth and retention
- Oversee onboarding, orientation, education, and ongoing training
- Participate in investigations and prepare related reports
- Support HR processes including recruitment, absenteeism management, and return-to-work programs
- Foster a positive, respectful, and high-performance work environment
Customer Service & Family Engagement
- Promote a culture of excellence in customer service and resident experience
- Maintain professional and respectful communication with residents, families, and stakeholders
- Provide timely updates regarding resident status and care changes
- Facilitate interdisciplinary care conferences in collaboration with Social Work
- Build strong, trusting relationships with residents and families
- Address concerns and complaints in a timely and professional manner
- Ensure continuous communication with Residents’ Council and families as required
Qualifications
- Bachelor of Science in Nursing (BScN) required
- Master’s degree in Nursing or Health Care Administration considered an asset
- Current registration with the College of Nurses of Ontario (CNO)
- Current CPR certification
- Minimum 3 years of supervisory or managerial experience in health care required
- Minimum 1 year leadership experience in Long-Term Care preferred
- Strong clinical experience within interdisciplinary LTC settings
- In-depth knowledge of:
- Fixing Long-Term Care Act, 2021
- Ontario Regulation 246/22
- Resident Bill of Rights
- InterRAI-LTCF systems
- Demonstrated leadership, communication, and team-building skills
- Strong organizational, time management, and problem-solving abilities
Working Conditions
- Combination of sitting, standing, and walking
- Frequent walking and occasional climbing
- Use of computers and office equipment required
- Ability to perform light to moderate lifting (under 10 lbs)
- High visual concentration required for reports, audits, and data analysis
- High mental concentration required for clinical decision-making and problem-solving
- Active listening required for resident and family interactions
Other
- Other duties as assigned and outlined in the job task inventory
Salary Range: $90,000 - $113,000
PCH is an equal opportunity employer and is committed to Equity, Diversity, Inclusion and Anti-Racism. We believe diverse and inclusive teams support strong decision making, fosters a culture of belonging and allows us to better serve our people, residents, and community. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we are committed to providing accommodations and will work with employees to meet their needs through the recruitment process. If you are a person with a disability and require assistance during the application process, please let us know. We embrace an inclusive work environment and welcome members of all backgrounds, experiences, and perspectives to apply.
To learn more about PCH, visit our website here: https://partnerscommunityhealth.ca/
To learn more about Wellbrook Place, the new long-term care homes and seniors hub, click here: https://www.partnerscommunityhealth.ca/wellbrook-place/
Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.
