Job Type:
Permanent
Department:
Salary:
$125,653.00 - $157,065.00
Close Date (closes at 12:00 am on date noted below):
July 27, 2026
Hours per Week:
35
Openings:
1
About Milton
Join one of Ontario’s fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected.
Our vision is to foster a safe, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.
What We Offer?
This position is eligible for the following:
Annual Salary Range: $125,653.00 - 157,065.00
Benefits: Regular full-time employees receive a comprehensive benefit package, with all premiums paid by the Town, an Employee Assistance Program, top-up maternity/parental leave benefits and life insurance.
Eligibility to participate in the OMERS pension plan
Paid time off, including vacation, incidental and volunteer days
Employee perks/discounts: Discount on Active Living Pass and Perkopolis
Flexible work arrangements, including hybrid work options and participation in the Town’s compressed work-week program (for eligible positions)
For further details of what we offer,
Position Summary
Reporting to the Director, Communications & Customer Experience, the Manager is responsible for the leadership of internal and external communications strategies that advance the Town of Milton’s brand as “A Place of Possibility” and maintaining the Town of Milton’s reputation and credibility.
The role is responsible for directing and supervising the day-to-day development and execution of all public relations activities of the Corporate Communications team and is the Director’s designate. The Manager also serves as the Deputy Emergency Information Officer for the Town’s emergency management program.
Key Responsibilities Include:
Corporate Communications Leadership and Strategy
Responsible for developing media relations, engagement, marketing, communications, and reputation management strategies that advance the overall narrative of the Town of Milton as A Place of Possibility
Serves as the corporate centre of expertise for media and public relations opportunities, and provides information, tools, and advice to Communications Advisors for major departmental communications initiatives
Proactively manages the reputation of the organization through developing solutions
Develops and maintains relationships with identified strategic partners including key community and regional agencies, and key program and institutional partners
Develops and updates annual work plans and strategic roadmaps that reflect departmental and corporate priorities.
Ensures alignment with the Town’s strategic plan, accessibility legislation, and digital transformation goals.
Supports the Director on counsel to senior leaders on issues management
Monitors applicable operating and capital budgets, ensuring fiscal responsibility and recommends changes to annual budgets aligned with divisional and corporate priorities or needs
Media Relations
Develops and maintains strong relationships with journalists and other stakeholders and partners with audiences that align with the Town of Milton’s objectives
Maintains an inventory of emerging opportunities through research on editorial calendars and past coverage of target publications
Proactively pitches stories that align with the interests of target publications and advance corporate objectives among the Town’s core audiences
Performs media training and preparation for spokespeople
Coordinates responses to incoming media inquiries and maintains a log of all responses
Crisis and Risk Communications
Performs the role and functions of the legislatively required Deputy Emergency Information Officer under the Emergency Management Act of Ontario
Participates in an after-hours on-call rotating schedule to support the Town and its residents in the event of an emergency or issues management
Monitors and identifies current affairs that may have impact on municipal services or reputation of the organization
Provides risk communication counsel to Director and senior leadership
Continuous Improvement of Corporate Communications Channels
Oversees the effective use and growth of corporate communications channels, including social media, the Town’s website, intranet, newsletters, advertising channels, etc. to ensure ongoing improvements and to manage the Town’s reputation.
Provides leadership in content creation and interaction through the Town’s centralized social media channels and provides direction to increase engagement and growth
Provides leadership in recommending new communications channels according to the Town’s priorities, audiences, communications trends and leading practices
Uses analytics to assess the effectiveness of organic and paid channel tactics
Collaborates with Manager, Customer Experience & Branding to prepare regular reports on communications, media relations, and marketing activities with metrics including, but not limited to, overall engagement, communication channel performance, media coverage to stakeholders, as needed and determined by the Director.
Uses results to inform the development of strategies and recommendations for continuous improvement
Leadership of the Corporate Communications Team
Leads, and provides advice, support, guidance and coaching to staff within the Corporate Communications team.
Responsible for the recruitment, training, performance management and professional development planning of assigned staff.
Holds self and employees to a high standard of professionalism and accountability consistent with the expectations outlined in the Town’s Code of Conduct
Promotes a high level of employee engagement among direct reports
Supervises the activities of direct report staff, providing work direction and technical advice and expertise, assigning tasks/projects, determining methods and procedures to be used, resolving problems, and ensuring results are achieved
Establishes staff goals and objectives for direct reports, monitors progress, and identifies opportunities for professional development and growth
Establishes and maintains strong workflow management and ensures appropriate redundancies and back-ups are in place to maintain service in a fast-paced communications environment
Supports the Director in day-to-day management including business planning, reporting, budgets, resources, and staffing
Directs and supervises the team’s day-to-day workflow management in relation to communications work requests, progress, and deliverables
Regularly monitors intake system and meets with staff regularly to identify opportunities of continuous quality improvement in workflow processes
Using change management frameworks and principles revises processes to ensure effective, equitable and efficient workflow across the various roles within the team
Develops and disseminates service level agreements, standard operating procedures, and other process or governance documentation to ensure consistent internal processes and collaboration across divisions and departments
Minimum Qualifications
Post-secondary degree in Public Relations, Journalism, Communications or similar discipline
Minimum seven (7) years progressively responsible experience in corporate communications and public relations
Minimum three (3) years’ experience supervising staff in large organizations or agency settings
Proven experience working with senior leaders to develop and implement effective public relations strategies
Experience supervising workflow within an environment with multiple and competing priorities
Working knowledge of change management frameworks and principles
Demonstrated experience proactively managing issues to advance an organization’s reputation
Requires expert knowledge of the changing media landscape and how to leverage both traditional and non-traditional forms of media to advance corporate initiatives by reaching target audiences and deliver positive, compelling messages and stories
Exceptional written and presentation skills, including working knowledge of Canadian Press (CP) Style
Strong knowledge of Accessibility for Ontarians with Disabilities Act (AODA), Municipal Freedom of Information and Protection of Personal Privacy Act (MFIPPA) and Canada’s Anti-Spam Legislation
Ability to build strong relationships with traditional and non-traditional media outlets, influencers, and bloggers
Preferred Qualifications
Completion of Incident Management System (IMS) 100 and 200
Certificate in risk or crisis communications
Experience working in a public sector organization and/or a municipal setting
Accredited in Public Relations (APR) designation
Note to Applicants
This posting is for an existing job vacancy.
The Town is an equal opportunity employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practices.
We thank all who apply, however only those selected to move forward in the process will be contacted.
Accommodations
Should you be selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure your full participation in the process.
How to Apply
Interested applicants are invited to apply online at www.milton.ca under the Employment Opportunities section. Please ensure your application is submitted by 11:59 pm on July 26, 2026.
If you are currently employed with the Town of Milton, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.
In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.
