Technical Solutions Specialist
About the job
Employment Type: Permanent. Full-time, 5 days per week
Location: Milton, Ontario
Travel Requirement: 25%
Anticipated Start Date: As soon as possible
Salary Range: $80k-$120k
About Real Time Networks
Looking to start your career with an exciting, growing company?
Real Time Networks is a cutting-edge technology company specializing in smart asset management, including intelligent locker systems and key management solutions. Our innovative products streamline workflows, improve security, and drive operational efficiencies for customers across multiple industries, including healthcare, law enforcement, and enterprise organizations.
The opportunity
Reporting to the Vice President of Technical Solutions, the Technical Solutions Specialist is a pivotal pre-sales and solutioning role at Real Time Networks. This position directly influences win rates, solution quality, and customer experience by delivering compelling demonstrations, comprehensive Scopes of Work, and accurate technical documentation for KeyTracer and AssetTracer systems.
The Technical Solutions Specialist acts as a trusted technical advisor to customers and a strategic partner to Sales, Product, Delivery, and the RFP Response Team.
Responsibilities:
Customer Engagement & Pre-Sales Support
- Conduct discovery sessions to understand customer workflows, operational challenges, and technical requirements.
- Deliver tailored product demonstrations that clearly articulate value and differentiation.
- Lead technical discussions with IT, security, operations, and executive stakeholders.
- Prepare and present solution recommendations, system architectures, and technical validations.
- Support Account Executives in developing winning strategies for complex opportunities.
- Participate in client-facing planning sessions, roadmap discussions, and solutioning workshops.
Solution Design & Documentation
- Develop comprehensive Scopes of Work (SOWs) including system design, hardware specifications, integrations, and deployment considerations.
- Produce accurate quotes, Bills of Materials (BOMs), and configuration documentation.
- Ensure all solution designs meet Real Time Networks quality standards and align with product capabilities and delivery requirements.
- Maintain consistency and accuracy across all technical documentation and CRM entries.
- Collaborate with Delivery on handovers, confirming scope and customer expectations are documented before implementation begins.
RFP Response Team Collaboration
- Partner closely with the RFP Response Team to provide accurate, timely, and high-quality technical content for RFPs, RFIs, and bid submissions.
- Validate solution accuracy, review technical narratives, and ensure alignment with product capabilities and delivery constraints.
- Contribute to improving proposal templates, technical content libraries, and response processes.
- Act as the technical liaison between Sales, Solutions, and the RFP Response Team to ensure competitive, compliant, and compelling submissions.
Industry Events, Trade Shows & Marketing Support
- Participate in industry conferences, trade shows, and marketing events as a technical representative.
- Support event planning, booth setup, and on-site technical demonstrations.
- Engage with prospects, partners, and industry stakeholders to promote Real Time Networks solutions.
- Provide post-event insights, lead follow-up support, and contribute to marketing content as needed.
Cross-Functional Collaboration
- Work with Product Management to relay customer feedback, market insights, and feature requests.
- Partner with Delivery and Support to ensure solution commitments are feasible and customer satisfaction remains high.
- Support internal training and enablement initiatives for Sales and Delivery teams.
- Participate in internal reviews, pipeline discussions, and solution quality audits.
- Support process improvements, automation initiatives, and scalable solutioning frameworks.
What you bring:
Education & Experience
- Post-secondary degree in IT, Computer Science, Engineering, or a related field; or equivalent combination of education and experience.
- 5+ years of experience in technical pre-sales, solutions engineering, systems design, or a related experience.
- Demonstrated experience with Physical Access Control Systems (PACS) — this is a required qualification for this role.
- Proven ability to develop Scopes of Work, BOMs, and technical proposals for complex technology solutions.
- Experience engaging with multi-stakeholder customer environments including IT, security, and operations teams.
- French language proficiency is an asset.
- Legally entitled to work in Canada.
Technical Skills
- Physical Access Control Systems (PACS): Experience configuring or installing PACS platforms.
- Solution Design: Ability to translate customer requirements into detailed, accurate system drawings and documentation.
- Networking & IT: Working knowledge of LAN/WAN, VPN, DNS, DHCP, VLANs, firewalls, and enterprise security protocols as they relate to hardware deployments.
- Integrations: Familiarity with APIs, SSO, LDAP/Active Directory, and enterprise system integrations.
- Software & Platforms: Proficiency with CRMs, proposal tools, Microsoft 365, and SharePoint.
- RFP/Bid Experience: Experience contributing to or leading technical responses for government and enterprise RFPs is a strong asset.
Soft Skills
- Outstanding professional presentation and clear communicator — able to translate complex technical concepts for any audience.
- Strong consultative instincts with the ability to uncover unstated customer needs and position solutions effectively.
- Highly organized and detail-oriented; able to manage multiple opportunities and deadlines simultaneously.
- Collaborative team player with a genuine commitment to customer success and solution quality.
- French language proficiency is an asset.
- Legally entitled to work in Canada.
Travel Requirement:
- This role requires approximately 25% travel to trade shows and customer sites across Canada and the United States.
- A valid passport and the ability to travel freely throughout Canada and the United States is required.
- A clean driving record and the ability to rent a car is required.
What we offer:
- A competitive salary commensurate with experience and education
- A comprehensive benefits program including extended medical and group insurance.
- RRSP matching and bonus eligibly after probationary period.
- Education Assistance benefits
Diversity & Inclusion
Real Time Networks is an equal opportunity employer who is committed to an inclusive and diverse workforce, equity in employment and fostering a barrier-free environment.
We strive to include perspectives from those that vary by race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team.
How to apply
Send your resume and cover letter to [email protected] indicating Technical Solutions Specialist 08.2026 in the subject line. We strongly encourage applicants to apply as soon as possible, as we will review resumes and schedule interviews as they arrive. This position will remain open until filled.
Real Time Networks thanks all applicants for their interest and advises that only those selected for an interview will be contacted. No phone calls please.
Pay: $80,000.00-$120,000.00 per year
Benefits:
- Dental care
- On-site parking
- Paid time off
- RRSP match
Work Location: In person
