At Phantom, making life better is our mission; for our customers and our employees. We're driven by our vision and values - it's what sets us apart as a corporation - and what makes Phantom Screens a special place to work. Since our beginning, in 1992, Phantom has excelled, expanded, and stayed laser-focused on our passion: making and installing the highest-quality retractable screens on the market. Now we're the top-selling retractable screen, and our products are international.
The Employee Experience Coordinator provides a wide range of administrative support for a variety of HR-related activities, using judgement and discretion in the handling of confidential or sensitive information. The incumbent is responsible for supporting recruitment and associated processes, maintains the HR database and an accurate, detailed filing system, supports the group benefits plan and Making Life Better initiatives, communicates professionally with internal and external contacts at all levels and is responsible for document flow. As a key member of the Phantom team, the incumbent is expected to consistently demonstrate and encourage in others the organization’s core corporate values.
Our Corporate Values:
At Phantom Screens we value all of our employees. We are committed to providing a safe, harmonious, and respectful work environment and all employees are required to help us achieve this by practicing our core values.
- To Speak the Truth
- To Pursue Excellence
- To Serve Each Other
- To Practice Stewardship
Position Responsibilities:
Payroll
- Support the HR Generalist as required for completing biweekly payroll.
- Input employee information into Dayforce as required.
- Respond to payroll-related questions and concerns.
Recruitment and related activities
- Support the recruitment process by filtering resumes and uploading to Dayforce.
- As needed, assist with:
- Conducting telephone screens.
- Receiving and reviewing resumes, short listing candidates, creating interview questions and scheduling interviews.
- Notifying candidates of interview results.
- Making job offers, obtaining employment references; initiate and follow-up on employee background checks.
- Create offer letters and prepare hire packages; compile and post announcement(s) to Synergy and Dayforce.
- Post opportunities internally and externally.
Group Benefits
- Maintain current knowledge of Phantom’s group benefits plan.
- Track eligibility dates for Benefit enrollment and provide application forms to affected employees.
- Accept and promptly act upon all employee requests for changes to existing coverage, provide information and forms, and update internal and external databases.
- Create new and maintain existing records of group benefits coverage for individual employees.
General
- Maintain all employee training documentation in Dayforce.
- Support HR generalist functions within the Employee Experience department. Including Talent Acquisition and Safety and Security as needed.
- Maintain the HR email Inbox and disseminate information appropriately.
- Respond to all general enquires, providing consistent and accurate interpretation of legislation and/or employment policies.
- Create various documents such as file notes, announcements, news items and other correspondence.
- Promptly update and maintain employee files electronically and paper based.
- Streamline and maintain the HR Folder in the Shared Drive.
- Support creating and maintaining Standard Operating Procedures for the day-to-day functions of the Employee Experience department.
- Supporting the use of Synergy and Dayforce software.
- Compile a quarterly summary of exit interviews.
- Create/revise and maintain a variety of documents such as spreadsheets, lists, correspondence, file notes, and other information using MS Office, Excel, and other software.
- Assist in the creation of power point presentations and supporting documents for internal training and communication purposes.
- Promptly enter a variety of data into Dayforce and ensure that all new records are created promptly, and existing records are accurately maintained.
- Conduct internal/external research on an as-needed basis as directed.
- Perform all duties in a positive manner, demonstrating professionalism at all times.
- Assist with performance management and ensure the new employee checklist and quarterly adjustment is maintained and acted upon, notifying HR Generalist of pending pay adjustments.
Position Requirements:
- A keen understanding of the need to maintain confidentiality when coming into contact with sensitive information and the ability to use an appropriate level of discretion.
- Demonstrated understanding, interpretation, and application of the Employment Standards Act of BC, and Human Rights legislation.
- Above average level of attention to detail and accuracy in all tasks.
- Ability to create legible and grammatically correct correspondence and other documents for internal and external use.
- Ability to remain calm, focused, and professional in a high-pressure environment that is subject to constant interruptions.
- Proficient in a Windows environment, with extensive use of Word, Excel, and Power Point at an intermediate to advanced level; demonstrated accurate keyboarding skills.
- Superior interpersonal and communication skills; interacting comfortably and confidently in writing or orally with internal and external contacts at all levels.
- An ability to anticipate problems, using sound judgement to evaluate and analyze information; pro-actively and effectively resolving issues with a minimum of supervision.
- Organized, methodical; able to remain calm and focused and appropriately structure workflow in order to accomplish multiple and changing priorities.
Academic Achievements and Work Experience
Two years post-secondary education in business administration or a Human Resources discipline and a minimum one-year experience in a similar role. An equivalent combination of education and experience may be considered.
The salary range for this position is between $60-65,000 per annum.
Our posted salary is reflective of the basic requirements of this role. The actual starting salary will take skills and previous experience into consideration.
So, if you meet the requirements and qualifications posted above, we’d love to hear from you. If you require additional assistance with your application, please contact
[email protected]