Mississauga, On Bilingual (french/english) patient support representative – remote canada Jobs – 6 Openings This Week

Case Manager
Bayshore HealthCare —Mississauga, ON
- $52,000–$65,000 a year
- Full-time
- Remote
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Nurse Case Manager
Bayshore HealthCare —Mississauga, ON
- $67,200–$84,000 a year
- Full-time
- Remote
- Bilingual
- Nursing
- Microsoft Excel
Nurse Case Manager
Bayshore HealthCare —Mississauga, ON
- $67,200–$84,000 a year
- Full-time
- Remote
- Bilingual
- Nursing
- Microsoft Excel
Customer Service Representative
Resolve Sleep Health —Toronto, ON
- $22 an hour
- Full-time
- Bilingual
- Customer service
- English
- Dental care
Quick apply
Family Building Consultant/Inside Sales Representative
CooperSurgical —Mississauga, ON
- Up to $90,000 a year
- Full-time
- Bilingual
- Sales
- Marketing
- Paid time off
Quick apply
11d
Public Safety - Territory Manager
Zoll Medical Corporation —Mississauga, ON
- $80,000 a year
- Remote
- Bilingual
- English
- Bachelor's

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Bilingual Order & Scheduling Coordinator (Capital Equipment)
INNOVA Medical Ophthalmics Inc —North York, ON
Ensure all orders are complete, compliant, and ready for processing prior to entry; apply checklists consistently. Order fulfillment: 2 years (required).
$50,000–$60,000 a year
Quick apply

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Case Manager

Bayshore HealthCare -
Mississauga, ON

Apply Now

Job details

Full-time
$52,000–$65,000 a year

Qualifications

Bilingual
French
Microsoft Excel
Microsoft Outlook
Post-secondary education
Filing
English
High school diploma or GED
Case management
Computer skills
Communication skills

Full job description

Case Manager(Job Number: 26003705)

Primary Location:ON-Mississauga

Administration

Employee Type:Full-Time

Pay Rate From:$52,000

Pay Rate To:$65,000

Description:

JOB SUMMARY
The Case Manager (CM) is expert point of contact offering case management support services to patients and physicians. The CM will assist the patients, physicians, and nurses with the completion of all program-specific paperwork. The CM will act as a resource to physicians who are prescribing medications and patients who need on-going support. They are instrumental in removing any reimbursement access barriers to treatment for patients, thereby ensuring that they can start on therapy as quickly as possible. They thrive in an environment that emphasizes teamwork and accountability, possesses a deep willingness to serve customers, and drives positive customer experiences in a fast‐paced work environment while showing flexibility to adapt to competing demands across the portfolio as required.

DUTIES AND RESPONSIBILITIES

Ensure patient has been enrolled in the patient support program (PSP). Set the tone for a warm welcome into the program.
Provide direct telephone assistance to patients requiring reimbursement support.
Provide patients and physicians with direct toll-free number.
Develop strong relationships with patients, caregivers, and their healthcare team by infusing confidence, trust, security, and relief.
Facilitate a patient’s access to a particular medication by offering reimbursement navigation services.
Investigate reimbursement options available to the patient and maximize the patient’s coverage via private and public payers, while minimizing the financial assistance offered through the PSP and/or out-of-pocket expenses for the patient.
Represent the patient with private or public insurers to optimize drug coverage and assist

with the completion of Special Authorization (SA) and/or Prior Authorization (PA) forms, when applicable.

Coordinate with pharmacy drug coverage and dispensing. Troubleshoot any filling/billing issues as required
Liaise with PSP team to ensure optimal patient support and communication, if applicable.
Maintain ongoing and transparent communication with the patient’s healthcare team.
Diligent record-keeping to ensure continuous care and exceptional customer and patient experience.
Uncover and proactively identify gaps and opportunities for improvement in patient experience.
Through patient-oriented solutions, manage challenging patient situations with empathy and patience.
Work with the site representatives to support specific customer needs.
Act as a central resource liaison for program stakeholders, which include physicians, nurses, patients, and clinics.
Provide updates to internal and external stakeholders as requested and required.
Perform data entry, answer inbound calls, make outbound calls, manage e-mail and fax software, and perform general administrative functions including faxing and filing.
Must be able to identify and report Adverse Events to Health Canada and enter into source system and third-party systems, as applicable
Report and document adverse events as per pharmacovigilance requirements.
Participate in ongoing internal and/or external continuing education activities.
Adhere to Bayshore Policies and Procedures.
Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System as well as specific performance indicators for the project.
Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate supervisor of any Health & Safety risks or concerns.
Maintains confidentiality of pharmaceutical partner(s) and corporate information and discusses same only with appropriate Bayshore personnel.
Complete other tasks as requested.

Qualifications:

QUALIFICATIONS

Completion of post-secondary education or equivalent.
Understanding of provincial and private coverage criteria, Special Authorization processes and how to navigate the Canadian drug coverage landscape is an asset
Demonstrated expertise in delivering exceptional customer service and fostering positive relationships with internal and external stakeholders
This position requires bilingual proficiency in French and English (spoken and written) due to operational, client, and regulatory requirements.
Experience in the healthcare, pharmaceutical, or insurance industry would be an asset
Strong customer service, communication, problem-solving and interpersonal skills required.
Demonstrates sensitivity and commitment to utilizing a patient-centric approach; is adept to responding to a patient’s emotional, educational, and health literacy needs
Making decisions using sound judgment, and meeting deadlines.
Ease of working in a paperless environment.
Mindful of accuracy and thoroughness of data entry for reporting requirements.
Strong sense of organization, attention to detail, and ability to multi-task.
Excellent written and verbal communication and interpersonal skills.
Strong computer and technical skills: Excel, Word, Outlook, tablets, web portals/internet use
Ability to work in a quiet working environment with proven ability to work autonomously within a remote/virtual team environment
Established high speed internet access from home office.
Flexibility to adapt and learn multiple programs based on demand.

Apply Now

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bilingual (french/english) patient support representative – remote canada jobs in mississauga, on

Case Manager

Nurse Case Manager

Nurse Case Manager

Customer Service Representative

Family Building Consultant/Inside Sales Representative

Public Safety - Territory Manager

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