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Creative Services Lead (12 Month Contract)

Town of Milton -
Milton, ON

Apply Now

Job details

Full-time
$89,204–$111,503 a year

Qualifications

Spark
Post-secondary education
Graphic design
Product development
Adobe Premiere
Graphic Design
Logo design

Full job description

Job Type:

Contract

Department:

Salary:

$89,204.00 - $111,503.00

Close Date (closes at 12:00 am on date noted below):

August 4, 2026

Hours per Week:

Openings:

Position Summary

About Milton
Join one of Ontario’s fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected.

Our vision is to foster a safe, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.

What We Offer?

This position is eligible for the following:

Annual Salary Range: $89,204 - $111,503
Payment in Lieu of Benefits (for contracts over 12 months)
Employee Assistance Program
Eligibility to participate in the OMERS pension plan
Paid time off, including vacation, incidental and volunteer days
Employee perks/discounts: Discount on Active Living Pass and Perkopolis
Flexible work arrangements, including hybrid work options and

participation in the Town’s
compressed work-week program (for eligible positions)

For further details of what we offer,

Position Summary
Reporting to the Manager, Customer Experience & Branding, this role is responsible for setting corporate wide standards and building, maintaining, and enhancing a strong, cohesive look and feel across all Town of Milton print and digital collateral. This position is responsible for the overall visual identity and artistic direction for all communications, marketing, and signage produced by the Town of Milton.

Major Job Responsibilities

This role:

Performs a graphic design function
Maintains the integrity of the Town’s brand and identity
Directs workflow related to creative services, as well as an oversight function
Manages contracts and coordinates external services, related to creative services and printing

Graphic Design and Production

Responsible for the design and production of all Town of Milton external collateral from concept to completion
Designs all projects, campaigns and collateral associated with in-house service commitments
Accountable for the approval of the use of Town of Milton branding, including but not limited to, web, digital, and print design
Approves use of Town of Milton logo by third parties, in collaboration with the Manager, Customer Experience & Branding
Conceptualizes innovative design solutions to engage target audiences
Supervises the work of the Graphic Design Intern, when applicable
Collaborates and coordinates design collateral with the Website and Digital Media Coordinator and Communications Assistant, ensuring AODA standards

Visual Identity and Artistic Direction

Sets, maintains, and upholds visual identity standards associated with the Town of Milton’s brand as “A Place of Possibility”
Develops fresh, exciting concepts for all external collateral issued by the Town of Milton
Monitors trends in branding and municipal government design

Vendor Management and Accountability

Works with Communications and Customer Experience team and divisional partners to develop an overflow process to proactively manage client expectations
Maintains a roster of vendors of record for use by the Town in accordance with the Town of Milton procurement policies
Holds external vendors accountable for timelines, customer service, product quality, and high design standards
Provides advice on project expenses related to printed materials and ensures cost effectiveness for divisional budgets
Tracks projects and costs for external vendors and assesses the viability and cost effectiveness of internal resources
Manages the Trademark process for the Town of Milton logo, working directly with the external legal team

Workflow Management

Establishes protocols, deadlines and approval policies for in-house design and production services
Maintains line of sight to all design and production deadlines and communicates with Communications and Customer Experience team and divisional partners
In collaboration with the Manager, Customer Experience & Branding, the Senior Advisor, Public Relations, and the Communications Advisors, tracks workflows and organizes work between in-house graphic design services and external vendors
Prepares regular reports for the Manager, Customer Experience & Branding on workflow, identifying number of projects by campaign and client group

Education & Experience

Minimum Qualifications

Post-secondary degree or diploma in Graphic Design or related field of study
Six (6) years graphic design experience in complex organizations or agency settings
Experience managing workflows and prioritizing multiple projects in a high volume work environment with competing priorities and demands
Proven experience overseeing the entire lifecycle of product development from ideation to production and installation
Working knowledge and application of all relevant AODA standards and copyright legislation related to print and digital media
Registered Graphic Designer (RGD) designation

Preferred Qualifications

Experience in a municipal creative services environment
Experience with video and animation design software and applications (e.g., Premiere Pro, Animate, Spark)

Note to Applicants

This posting is for an existing job vacancy.

The Town is an equal opportunity employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practices.

We thank all who apply, however only those selected to move forward in the process will be contacted.

Accommodations

Should you be selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure your full participation in the process.

How to Apply

Interested applicants are invited to apply online at www.milton.ca under the Employment Opportunities section. Please ensure your application is submitted by 11:59 pm on August 3, 2026.

If you are currently employed with the Town of Milton, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.

In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.

Apply Now

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