The Student Wellness Navigation Specialist is the front-facing role for Sheridan’s Centres for Student Success. This role offers a sophisticated, integrated intake and triage function for students and other community members seeking supports or services from Student Affairs (SA). Working from each campus Centre, this multi-incumbent position provides: service area specific intakes, assesses eligibility for service and assists with service requirements, answers more in-depth inquiries regarding service provision, books service appointments with relevant service areas, triages access to services, and provides community consultations for College members seeking guidance on service access and responses to situations pertinent to SA programs. The Specialist role also acts as a second-tier inquiry service for matters exceeding the complexity or acuity that the Service Hub staff are positioned to respond to. This role also utilizes training and skills in mental health services/crisis intervention to respond to and de-escalate community members attending the Centre who may be experiencing acute distress or crisis in order to assess the need for escalated intervention or response.
The Specialist will regularly collaborate with other SA service providers on wraparound care plans and supports for students and will work extensively with internal/external service providers (i.e. Faculty, Tutoring, EmpowerMe, etc.) to ensure current information is available to providers and users about other relevant supports and services.
What You’ll Be Doing
- Receiving and responding to all student staff and faculty inquiries, requests for information or assistance on matters relating to Student Affairs services;
- Providing a central, second line of defense for troubleshooting and escalations from Service Hub;
- Providing multi-channel support including in-person, email, phone, or virtual support (i.e. chat);
- Possessing a high level of institutional knowledge and familiarity with Sheridan’s processes, policies, practices, people, services and programming;
- Where necessary or appropriate, engaging in a respectful, trauma and equity-informed inquiry regarding student need(s) to identify the most appropriate service(s);
- Booking appointments with appropriate service providers based on student need and expressed preferences;
- Identifying the need for and appropriate resources for referrals for students and/or community members whose needs do not fall within the scope of Student Affairs service area;
- Providing “warm referral” services for students to other service providers and providing reasonable follow up to ensure the efficiency and effectiveness of any referrals outside of the Centre services;
- Maintaining accurate case records of all student interactions in CRM (database) to track the student journey; conducting data analysis and creating service reports;
- Serving as the first point of contact for escalations/concerns about international health policy plans; Following up with Tier 2 or leadership, as required;
- Providing needs assessments, crisis intervention, intake and triage/care coordination for students seeking services;
- Serving as the first point of contact for students experiencing distress and/or mental health challenges; assessing and de-escalating stressful/crisis situations and making appropriate service connection (stabilize, assess, schedule);
- Providing Sheridan community consultation and coaching support – guiding community members such as staff and faculty on available services, providing guidance on managing low-level situations and referrals to services;
- Reviewing service access documentation and providing guidance on accessing necessary documents for service registration (for both external and internal services);
- Identifying students appropriate for workshops and other educational and transitional programming and facilitating access to these opportunities;
- Working with George Brown College to coordinate ASL interpreters/computerized note takers for eligible students;
- Providing operational support in an integrated-service model of delivery and provides assistance to all Centre staff to ensure the efficient and effective operation of a departmentally integrated environment;
- Participating in college committees, taskforces or special projects to gain a better understanding and to contribute to the growth, changes and new processes being developed throughout the college community;
- Performing other related duties as assigned.
About You
You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion.
You have a client service focus with an aptitude to make connections, support others, provide excellent customer service and might identify as a community builder.
You demonstrate excellent judgement, creative problem-solving skills and conflict resolution skills.
You have excellent written and verbal communication skills, and ability to present to diverse audiences and communities.
The successful candidate will also meet the following requirements:
- 3-year Diploma or Degree in Social Work, Social Service Worker, Community Services Worker, Psychology or related field;
- Registration or eligibility for registration with a regulatory College such as College of Social Workers and Social Service Workers or CRPO;
- Minimum 3 years of experience in mental health service provision, including case management services and/or mental health services intake and needs assessment;
- Experience working with individuals in mental health crisis, including utilizing intervention and stabilization skills;
- Demonstrated computer skills and experience in the Microsoft Suite, internet research, database management (creating, updating and report generating), CRM is preferred;
- Fluency in a second language other than English is preferred;
- A commitment to the principles of empowerment, integration and inclusion, and demonstrated skills and ability in the following are required:
- Experience providing service to diverse populations, including international individuals, individuals with disabilities and/or mental health conditions;
- Responding to client needs in a sensitive and positive manner;
- Maintaining a high degree of confidentiality.
Who We Are
Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.
- For more information, visit: Why Work at Sheridan
Other Details
Department: Student Affairs
Primary Work/Campus Location: Trafalgar (may be assigned activities at any Sheridan campus)
Work Categorization: Resident Position | Fully on-site 5 days/week
Reference #: J0526-0513
Employee Group: Full-time – Temporary
Type of Vacancy: This is a replacement position
Payband: H
Hourly Range: $37.34 - $43.18
Hours/Week: 35 hours
Hours: 8:30 am – 4:30 pm
Application Details: This is a temporary assignment that may continue up until March 12, 2027
Application Deadline: June 8, 2026
First Nations peoples have lived on this part of Turtle Island for millennia, stewarding the land, the water and all that contributes to life in this region. Today, the culture and presence of First Nations, Inuit and Metis peoples enrich the lands and people of this territory.
Over two centuries ago, the Mississauga people welcomed settlers to this territory, providing sustenance and engaging in trade and commerce. Between 1781 to 1820, eight treaties were signed with the Mississaugas of the Credit First Nation who opened their territory to settlement. Today, Sheridan campuses are located on Treaty 14, also known as the Head of the Lake Purchase of 1806 and Treaty 22 and 23 of 1820.
Treaty history is foundational, and it is our collective responsibility to honour the land, as we honour and respect those who have gone before us, those who are here and those who have yet to come. We are grateful for the opportunity to be learning, working and thriving on this land, and we commit to learn the truth and be active in the process of reconciliation.
Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.
Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.
You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.
