Mississauga, On Data entry operator Jobs – 1 Openings This Week

Customer Service Operator - Bilingual French
Allied Universal —Mississauga, ON
- $23 an hour
- Full-time
- Bilingual
- Customer service
- English
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Customer Service Operator - Bilingual French

Allied Universal -
Mississauga, ON

Quick apply

Job details

Full-time
$23 an hour

Qualifications

Bilingual
French
Customer service
Call center
English
High school diploma or GED
Team management
Data entry

Full job description

Customer Service Operator - Bilingual French

The Customer Service Operator - Bilingual French for our National Communications Centre will be responsible for intake, triage and escalation of all types of incidents reported to the center, with the assistance of the Supervisor. The Customer Service Operator - Bilingual French will also be responsible for documentation and data entry, monitoring various systems and responding to email and telephone calls in a professional and timely manner.

Job Title: Customer Service Operator - Bilingual French

Location: Mississauga, ON

Positions: 1 Full time & 2 Part time openings

Pay Rate: $23.00 per hour

Successful candidates must be available to work the above rotational schedules and shift timings.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

The Customer Service Operator - Bilingual French will be responsible for managing team members in a call center environment.

Answer incoming calls and respond to emails.
Accurate and timely dispatching of alarm calls (internal and external)
Handle customer inquiries both over the phone and by email
Enter new client locations / information into system(s);
Informs clients (internal & external) by explaining procedures; answering questions; providing information.
Identify and Escalate priority issues, critical incidents and escalate as per procedure
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
Route calls to appropriate area/department.
Ensure training manual is updated with new procedures/functions
Follow up with customer (internal & external) calls/emails as / when necessary
Create monthly client reports
Accurate bi-weekly payroll reporting
Create and distribute daily internal reports / shift reports / weekly reports
Scheduling of staff (manage time off, sick days accurately)
Assist in training new operators
Maintain database and manuals (Procedural manual, subcontractor list etc.)
Assist in managing employee performance ( job performance issues, compliments/complaints)
Completion of Annual Employee Reviews (members under each team lead)
Employee Access cards - printing and providing quality assurance, assist with distribution
- Remote Video Monitoring - key function/role to be determined
Other job functions as assigned by immediate manager or Senior Director

QUALIFICATIONS

Bilingualism, French /English is a must
Prior call center and Customer Service experience
Ability to work independently
Written and Oral Communication
Data Entry / Attention to Detail
Ability to think strategically
Ability to motivate immediate team members
Ability to reason through complex problems and reach sound decisions
Able to effectively multi-task
People management skills
Ability to work in a stressful environment
Ability to motivate and encourage others
Prior security-related experience. (preferred)
911 or Police Foundations training, preferred
Prior experience in managing a team, call center environment (preferred but not required)

EDUCATION:

High School Diploma or equivalent
Proficient in computer applications

BENEFITS:

Opportunities for career growth and advancement.
Paid training and development programs.

Disclaimer:

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references

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