Master, for over 70 years
The Master Group is Canada’s largest HVAC-R distributor and one of North America’s leading players in the industry. For more than 70 years, Master has supported contractors, engineers and industry partners with a broad portfolio of solutions across residential, commercial, institutional, and industrial applications.
With more than 1,800 dynamic and dedicated team members and a network of 85 branches, along with four distribution centres and three regional distribution hubs across Canada and the United States, Master combines national scale with strong local presence. The company is known for its deep technical expertise, disciplined execution and long-standing partnerships with customers and suppliers.
Master’s approach is grounded in growth, simplicity, teamwork and doing what’s right — focusing on practical innovation, operational excellence and helping its partners succeed in a rapidly evolving industry.
Improving lives, in every degree.
Position Overview
The Moovair / Elios Controls & Applications Specialist is a senior technical role responsible for supporting, designing, validating, and troubleshooting HVAC control strategies and system applications across the Moovair and Elios product portfolios. The role bridges product management, engineering, technical support, training, and field execution to ensure systems are correctly applied, commissioned, and supported.
This position requires a highly technical, hands-on professional with strong controls knowledge, system integration experience, and the ability to support internal teams, contractors, and partners across Canada. Regular national travel approximately 10%.
What you will accomplish with us:
Controls & System Applications
- Serve as the subject matter expert for Moovair / Elios control systems, sequences of operation, and system architecture.
- Support application, configuration, and validation of control strategies for ducted, ductless, and multizone systems.
- Review wiring diagrams, control logic, and installations to ensure proper application and performance.
- Support integration with thermostats, accessories, IAQ components, and third-party/BMS controls.
- Provide pre-commissioning guidance and support complex troubleshooting.
Technical Support & Field Escalations
- Act as a senior escalation resource for controls and system behavior issues.
- Support on remote diagnostics, root cause analysis, and corrective action for recurring issues.
- Collaborate with regional Technical Support Services, Product Management, and suppliers.
- Provide guidance for retrofit, standard, non-standard applications.
Product, Engineering & Training Support
- Support product launches, validation testing, and field trials.
- Feed structured field insights into product improvements and documentation.
- Assist in defining control requirements and best-practice application guidelines.
- Support development of training and commissioning materials.
What You Bring to Our Team:
Required Qualifications
Technical Background
- Strong background in HVAC systems, controls, and applications.
- Proven experience with control strategies, system logic, and electrical schematics.
- Strong understanding of inverter-driven heat pumps, ducted/ductless systems, and multizone applications.
- Ability to interpret wiring diagrams, control schematics, sequences of operation, and technical documentation.
Experience
- 7+ years of progressive experience in HVAC technical support, applications engineering, controls, or commissioning.
- Strong field experience diagnosing real-world HVAC installations.
- Experience with manufacturers, wholesalers, or large contractor networks is an asset.
Skills & Competencies
- Strong analytical and problem-solving skills.
- Ability to work independently on complex technical issues.
- Clear communicator with technical and non-technical audiences.
- Organized, detail-oriented, and comfortable managing multiple priorities.
- Confident presenter and trainer.
Education & Certifications (Preferred)
- Diploma or degree in HVAC, mechanical engineering technology, electronics, or a related field.
- HVAC, electrical, or controls trade background considered a strong asset.
- Relevant certifications (e.g., refrigeration license, controls training) are an asset.
Base Salary Range: $80,000 - $95,000 annually
Supplemental Pay Types Include: annual bonus
The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.
Master is an equal opportunity employer, dedicated to fostering diversity and inclusion in our workplace. Elevate your career with us!
Competitive Benefits: In addition to a rewarding career within our team, we offer
Competitive Benefits: In addition to a rewarding career within our team, we offer
- Medical and dental coverage from day one, along with short and long-term disability protection
- Contribution to a collective registered retirement savings plan upon starting your role.
- Wellness spending account
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An employee assistance program including psychological, financial, and legal support.
- Access to telemedicine from the beginning of your employment.
- Reimbursement of professional association membership fees.
- Early vacation program.
- Work–life balance supported through a hybrid work policy.
