National Strategic Accounts Lead Wanted!
The National Strategic Accounts Lead is accountable for the retention, growth, and overall performance of Coverdale’s national strategic accounts. This role provides strategic and operational oversight for a defined portfolio of high-value accounts and programs, ensuring exceptional partner experience, strong program health, achievement of contractual and internal KPIs, and delivery against financial targets. The Lead serves as the senior accountable owner and escalation point for strategic account partners, leads national business reviews, and drives cross-functional alignment with Coverdale leadership and operational teams, while partnering with adjacent BioScript divisions and internal stakeholders as required. This role operates at a director-equivalent level of accountability through enterprise-wide governance, KPI ownership, and financial stewardship for assigned accounts.
Why You’ll Love It Here:
- Purpose-Driven Impact: At Coverdale Clinics, we are committed to delivering exceptional partner and patient experiences. In this role, you’ll directly influence account performance, strengthen strategic partnerships, and drive programs that improve patient access, service quality, and overall outcomes.
- Growth That Matters: Ongoing development, cross-functional collaboration, and exposure to enterprise-level strategy are part of our DNA. You’ll grow your expertise in strategic account management, lead high-value partnerships, and shape business growth through data-driven insights and execution.
- Work-Life Harmony: We believe in balance. This role offers a flexible, dynamic work environment that supports both independent focus and collaboration, enabling you to effectively manage priorities while maintaining balance outside of work.
Hear from Our People: https://www.youtube.com/watch?v=gySeQnPY7Tg
What & Where: Full-Time, Permanent & Ontario/Eastern Canada
Closing Date: June 11, 2026
Your Mission:
National Key Account Ownership (Retention, Growth, Governance)
- Act as the national senior relationship owner and escalation point for select strategic account partners (pharma, institutional, and other industry partners as applicable).
- Establish and execute annual account plans, including growth strategies, joint priorities, and service roadmaps aligned to Coverdale and partner objectives.
- Lead quarterly and/or bi-annual business reviews (QBRs) and executive sponsor meetings; translate performance data into insights, decisions, and actions.
- Drive account retention through proactive risk identification, issue resolution leadership, and structured partner communications.
Program Health, Performance, and KPI Accountability
- Own program health for key accounts, including service performance, clinical/operational quality, patient experience inputs, and contractual compliance.
- Accountable for defining, monitoring, and improving program KPIs and performance dashboards in partnership with Operations and Analytics/Reporting resources.
- Ensure timely development and execution of corrective action plans when KPIs and/or service levels trend off-target.
- Ensure delivery aligns to partner requirements, quality guidelines, and applicable regulatory expectations (including adverse event and product quality complaint reporting pathways as required).
Financial Ownership and Commercial Discipline
- Own account financial performance, including profitability assessments, and variance explanations for assigned portfolio.
- Partner with Finance and operational leaders to establish targets, track performance, and implement actions to improve margin and cost-to-serve.
Cross-Functional Leadership (Coverdale + BioScript)
- Build strong, collaborative working relationships with Coverdale leadership and operational teams to ensure alignment between partner commitments and execution at the clinic/network level.
- Work cross-functionally with other parts of Coverdale and BioScript (e.g., patient programs, pharmacy, logistics, business development/commercial, quality/compliance, and technology) to enable integrated solutions for partners.
- Provide clear, senior-level stakeholder management across competing priorities, urgencies, and escalations.
Growth Enablement and New Service Launch Support
- Identify and pursue organic growth opportunities within existing key accounts (new sites, new therapies, expanded services, process improvements).
- Provide oversight and governance for new launches and major account expansions to ensure readiness, clear accountability, and measured outcomes.
Continuous Improvement and Strategic Insights
- Bring forward-thinking insights on the infusion clinic and pharmaceutical landscape; translate trends into opportunities and risk mitigation strategies.
- Develop and socialize best practices for national key account management within Coverdale.
Leadership Responsibilities:
- Provides clear direction, sets measurable goals, and holds team members and cross-functional partners accountable for performance and results across the key account portfolio.
- Leads through influence and executive presence, securing buy-in and alignment across diverse stakeholder groups.
- Coaches, develops, and supports team members (direct reports and/or matrixed contributors, as applicable) through regular feedback, performance reviews, and career development planning.
- Fosters a high-performing, inclusive culture that aligns with company values and business objectives.
What You Bring to the Table:
Education:
- University degree in business, healthcare administration, healthcare professional, or related discipline; or an equivalent combination of education and experience.
- MBA and/or formal project management designation/certification is considered an asset.
Experience:
- 7+ years progressive experience in key account management, client/partner relationship management, program management, or related commercial/operations leadership roles; healthcare services, specialty pharmacy, or pharmaceutical services experience strongly preferred.
- Demonstrated experience owning a portfolio P&L, including budgeting, forecasting, profitability analysis, and performance management against targets.
- Proven experience leading complex, cross-functional initiatives and driving change across operational teams and stakeholders.
- Prior people leadership experience (direct or matrix leadership), including coaching and performance management, is strongly preferred.
Skills:
- Strong account management capability with executive-level partner communication, negotiation, and stakeholder management skills.
- Demonstrated ability to translate operational performance and financial data into strategic insights and clear action plans.
- Exceptional written and verbal communication skills, including creation and delivery of executive-ready presentations.
- High level of business acumen with strong understanding of financial statements, budgeting, and cost-to-serve drivers.
- Extensive experience with Microsoft Office Suite (Word, Excel, PowerPoint); analytics/visualization tools (e.g., Power BI) are an asset.
- Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.
Compensation: At BioScript, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.
We're proud to be an equal opportunity employer. As a people-centric organization, we’re committed to fostering a welcoming culture free of discrimination, and to providing a healthy and safe work environment where all team members can thrive as individuals. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.
We are committed to creating an inclusive and accessible work environment across Canada. In accordance with applicable provincial legislation, including Quebec’s Charter of the French Language, this job posting is provided in both French and English when required. For positions based in Quebec, French language proficiency is required to perform day-to-day duties. Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.
We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at [email protected]. (mailto:[email protected])
Ready to Lead with Impact?
Join us at Coverdale Clinics, where “patient care is in our DNA.”
Watch what we do: https://www.youtube.com/watch?v=Prd_s5vXynQ
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