Mississauga, On Product technical support agent Jobs – 510 Openings This Week

Product Technical Support Agent
SOMFY Group —Mississauga, ON
- $55,000–$65,000 a year
- Full-time
- Hybrid work
- Salesforce
- Windows
- Microsoft Office
- Dental care
- Paid time off
Quick apply
AI Engineering Lead
Definity Financial Corporation —Toronto, ON
- $108,700–$158,700 a year
- Full-time
- Hybrid work
- Doctoral degree
- Computer Science
- Engineering
- Tuition reimbursement
- Paid time off
Specialist, AI Engineering
Definity Financial Corporation —Toronto, ON
- $92,000–$142,000 a year
- Full-time
- Hybrid work
- Computer Science
- Java
- Master's degree
- Tuition reimbursement
- Paid time off
Company Training Specialist, Newton Connectivity Systems
Newton Connectivity Systems —Toronto, ON
- $75,000–$85,000 a year
- Full-time
- Writing skills
- English
- Presentation skills
- Dental care
- Life insurance
Quick apply
Senior CCaaS Engineer
Ingram Micro —Mississauga, ON
- Up to $120,000 a year
- Full-time
- Hybrid work
- Computer Science
- ERP systems
- System design
- Disability insurance
- Dental care
Quick apply
Lead Product Engineer, Integrations
servicePath —Ontario
- Full-time
- Remote
- Salesforce
- In-person
- AI
Quick apply
Medical Device Reprocessing & Service Technician
Diploma Healthcare Group —Mississauga, ON
- $39,000–$50,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Maintenance
- Disability insurance
- Dental care
Quick apply
2d
Equity Trader
Sprott Asset Management LP —Toronto, ON
- $150,000 a year
- Full-time
- Hybrid work
- English
- Research
- Finance
- Wellness program
- Disability insurance
Quick apply
Digital Transformation & AI Director
Scott Mission —Etobicoke, ON
- $110,000–$125,000 a year
- Full-time
- Hybrid work
- CRM software
- Master's degree
- Bachelor's
Quick apply
Staff Applied ML Engineer
Kaseya Careers —Toronto, ON
- $220,000–$280,000 a year
- SQL
- Machine learning
- Mentoring
Data Scientist Manager
Sanofi EU —Toronto, ON
- $125,300.00–$180,966.66 a year
- Hybrid work
- Doctoral degree
- Computer Science
- English
10d
Lead Data Scientist
Sanofi EU —Toronto, ON
- $108,900–$157,300 a year
- Hybrid work
- Azure
- Doctoral degree
- Computer Science
10d
Fleet & Commercial Property Wash Specialist
Canadian Mobile Wash Inc —Greater Toronto Area, ON
- $43,680–$47,840 a year
- Weekends as needed
- Inventory management
- High school diploma or GED
- Cleaning
- Dental care
- Employee assistance program
Quick apply
Lean Excellence Manager
Chudleigh's Bakery —Milton, ON
- $90,000–$100,000 a year
- Full-time
- Remote
- Analysis skills
- Bakery
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
Lean Excellence Manager
Chudleigh's Bakery —Milton, ON
- $90,000–$100,000 a year
- Full-time
- Remote
- Analysis skills
- Bakery
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
AI Engineer
Sanofi EU —Toronto, ON
- $94,700.00–$136,766.66 a year
- Hybrid work
- Doctoral degree
- Computer Science
- English
10d
Manager, Business Compliance
BMO Financial Group —Toronto, ON
- $69,000–$129,000 a year
- Full-time
- Microsoft Office
- Presentation skills
- SharePoint
- Tuition reimbursement
- Life insurance
Senior AI Engineer
Tangerine Bank —Toronto, ON
- Computer science
- Azure
- Computer Science
Regional Sales Manager, Nuclear
ShawFlex —Etobicoke, ON
- $120,000–$140,000 a year
- Up to 50% travel
- Salesforce
- Engineering
- Disability insurance
- Dental care
Quick apply
Junior Mechanical Engineer
RPS Composites Inc. —Greater Toronto Area, ON
- From $75,000 a year
- Full-time
- Writing skills
- Engineering
- Research
- Profit sharing
- Dental care
Quick apply
2d

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product technical support agent jobs near mississauga, on

Product Technical Support Agent

SOMFY Group -
Mississauga, ON

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Job details

Full-time
$55,000–$65,000 a year

Qualifications

Access control systems
SAP
Salesforce Platform
Salesforce
iOS
Complaint handling
Windows
Android
Microsoft Office
Bachelor's
Customer service orientation
Organizational skills
Standard operating procedures (SOPs)
Communication skills
Client interaction
Zigbee
Help desk

Full job description

Company Description

INSPIRING A BETTER WAY OF LIVING ACCESSIBLE TO ALL

As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all.

As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. Innovation continuously guides our work and guarantees the excellence of our solutions.

We are present in 58 countries, with eight production sites and 17 R&D centers. We are deeply committed to the well-being of our 7,000 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.

SOMFY® is the leading global manufacturer of strong, quiet motors with electronic and app controls for interior window coverings and exterior solar protections. Over 270 million users worldwide enjoy the more than 170 million motors produced by Somfy. During the past 50 years, Somfy engineers have designed products for both the commercial and residential markets to motorize window coverings such as interior shades, wood blinds, draperies, awnings, rolling shutters, exterior solar screens and projection screens. Somfy motorization systems are easily integrated with security, HVAC and lighting systems providing total home or building automation.

Job Description

The Product Technical Support Agent's primary role is to provide support for operating and troubleshooting motorized products and controls such as window shades, awnings, and pergolas. As well as motorized access control solutions such as gate openers, garage door openers, traffic and safety bollards and automatic gate systems. This role is responsible for providing expert-level technical support. Assisting customers, installers, and partners with the installation, operation, and troubleshooting of our products.

Technical support & internal product support by phone, emails, and web cases through Salesforce
Provide step-by-step instructions to fix technological issues
Access instruction manuals to help users utilize their software or hardware properly
Acquire and transfer product knowledge (wiring instructions, product specific functions) to sales managers and customer.
Handle customer complaints provide appropriate solutions and alternatives within the set time limits and follow up to ensure resolution.
Build sustainable relationships of trust through open and interactive communication by actively listening and asking the right questions
Accurately gather and record customer information, issues, and solutions using Salesforce and other software
Follow standard operating procedures to maintain a consistent number of open/closed tickets and ensure adherence to established service level standards
Work with Technical Support manager to ensure and find solutions to more complex issues
Perform other duties assigned by the Technical Support Manager

Qualifications

Excellent written and communication skills, and ability to communicate to all levels of the organization and external customers
Exceptional organizational skills and ability to prioritize, work with competing deadlines, and ability to adapt to change.
Proven experience with problem-solving skills to deliver the highest level of service excellence
1-2 years of after-sales product technical support experience
Ability to work both independently and as part of a best-in-class team
Self-motivated, ability to thrive in a fast-moving and constantly evolving environment
Enthusiastic about delivering an exceptional brand experience and passionate about customer satisfaction and loyalty
Ability to multitask, prioritize, and manage time effectively
Strong phone skills and active listening
Accept constructive criticism and customer feedback regarding their experience
Positive attitude, willingness to learn, team player, outgoing, patient, and genuine
Knowledge of communication protocols is an asset (RS485, RS232, Zigbee, etc.)
Experience with CRM systems and practices (Salesforce, SAP)
College or Bachelor’s degree and/ or proven career path to excellence in customer support
Experience in a product technical support role.
Tech savvy (Android, IOS, Smart Home Technology)
Proficiency in Windows and Office 365 suite

Additional Information

9-hour work day (including 1 hour lunch)
Schedule Flexibility: Must be available to work either 8:00 a.m. – 5:00 p.m. or 11:00 a.m. – 8:00 p.m. EST based on business needs.
Optional work from home on Monday and Friday after the initial training period
Work with BFT and Somfy, two globally recognized brands in automation and smart control solutions.
Gain expertise in innovative access control and automation technologies.
Opportunities for professional growth and training in a fast-evolving industry.
A collaborative and supportive work environment focused on technical excellence and customer satisfaction.
At Somfy, we care about our employees. We offer a comprehensive corporate benefits package, including a variety of health plan options. Dental, vision,401k with a matching program, generous PTO and sick time, an employee fitness program, and more

The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.

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Refine Your Search

product technical support agent jobs in mississauga, on

Product Technical Support Agent

AI Engineering Lead

Specialist, AI Engineering

Company Training Specialist, Newton Connectivity Systems

Senior CCaaS Engineer

Lead Product Engineer, Integrations

Medical Device Reprocessing & Service Technician

Equity Trader

Digital Transformation & AI Director

Staff Applied ML Engineer

Data Scientist Manager

Lead Data Scientist

Fleet & Commercial Property Wash Specialist

Lean Excellence Manager

Lean Excellence Manager

AI Engineer

Manager, Business Compliance

Senior AI Engineer

Regional Sales Manager, Nuclear

Junior Mechanical Engineer

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