Overview
We are seeking an outgoing, detail-oriented, highly-organized, efficient person to join our amazing Admin Team in providing front desk support to our growing Psychotherapy & Assessment practice. The ideal candidate will be adept at prioritizing and multitasking, as well as have a positive attitude. The ideal candidate will be responsible for providing exceptional support in a fast-paced environment, ensuring the smooth operation of daily administrative tasks. This role is essential for maintaining effective communication within the office and with clients, contributing to overall efficiency and productivity. This Candidate will also be willing to learn and grow with us!
Hours and Shifts
Hours: 15-20 hours a week
Available Shifts: Mondays 9-2pm and 3-8pm, Tuesdays 9-2pm, Wednesdays 9-2pm and 3-8pm, Thursdays 9-1pm, and Fridays 10-3pm.
This role will report to Dr. Anne Marie Mikhail, C. Psych., Owner and Director of Ethos Psychotherapy and Assessment Centre.
About Us
We are a growing practice that provides culturally-competent psychotherapy and psychoeducational assessments to children, adolescents, and adults. We use strength-based approaches and treatment modalities that honour a person’s journey through trauma, grief/loss, and life transitions. We believe in the power of feeling understood holistically as a main driver of change.
We are located in Port Credit, Mississauga at 20 Stavebank Road, Unit 201, on the West side of Stavebank Road, North of Lakeshore Road between Hurontario Street and Mississauga Road.
Our Vision
We believe that everyone has unique strengths that can be used to help them take control of their lives.
Our Core Values
Authenticity
Be a Team Player
Listen to Others
To succeed in this role …..
You will rock this role if you possess excellent communication skills and the ability to lead and promote the vision of the clinic. You must be able to stay extremely organized, think 10 steps ahead, and see the big picture with an entrepreneurial mindset. You have a passion for helping others, as you will be communicating with our clients.
Duties
- Manage front desk operations, greeting visitors and directing them appropriately
- Supporting Psychologists and Psychotherapists with client bookings, payments, administrating intake & consent forms, etc.
- Client support: welcoming clients to the office, answering client calls and emails, processing payments at the end of sessions.
- Provide excellent customer service by responding to inquiries and addressing client needs promptly
- Maintaining Quality Assurance (follow up to payments, securing payment information, uploading secure documents, tracking chart completion, managing the booking software including schedules and treatments offered)
- Scanning assessment files into electronic health records software
- Maintenance of office area, office supplies, and clinical files
- Updating operations manual with new or changed processes
- Screening therapist candidates
- Tracking clinic metrics
Qualifications
- 2-3 years of experience in Client Care and Customer Service (preferably in a medical office at the front desk)
- Psychology undergraduate students and graduates are welcome!
Skills & Attributes of our ideal candidate….
- Dynamic, self-motivated individual with the ability to work independently, proactively, and well under pressure
- Strong communication skills and the ability to communicate professionally and with compassion to clients
- Patience when dealing with challenging clients
- Confidence to share ideas and constructive criticism to help us grow
- Juggling multiple projects and to-do’s simultaneously is no problem for you — you work well under pressure, meet deadlines and keep promises
- Tech savvy (we are mostly paper-less and everything is online)
- An appetite for innovation and simplicity who is highly process oriented
- Working autonomously comes easy to you but you also love collaborating with a talented team
- Considerable experience using the Microsoft Office Suite, Google Drive Suite, Gmail, Dropbox, Windows in a work environment
- Knowledge of the Jane App scheduling software is an asset
Application Process:
Submit the following to [email protected]. Only Applicants that submit information to [email protected] (NOT via Indeed) will be considered.
- Resume
- Coverletter
- Complete the Big 5 personality test (https://www.123test.com/personality-test/) and share your results during the hiring process.
We thank all applicants for their interests: Only those under consideration will be contacted.
For more info on our practice, check out our website: www.ethospsychotherapy.ca
Job Type: Part-time
Pay: $20.00 per hour
Benefits:
Work Location: Hybrid remote in Mississauga, ON L5G 2T4
