Mississauga, On Remote customer service agent monday to Jobs – 9 Openings This Week

Bilingual Customer Service Representative
Lawson Products —Mississauga, ON
- $20.00–$23.87 an hour
- Full-time
- Hybrid work
- Bilingual
- Microsoft Word
- Microsoft Excel
- Dental care
- Paid time off
Quick apply
1d
Bilingual Collection Agent
Prefera Finance —Etobicoke, ON
- $43,500–$46,500 a year
- 8 hour shift
- Hybrid work
- Bilingual
- Microsoft Excel
- Customer service
- Dental care
- Tuition reimbursement
Quick apply
1d
Bilingual Collections agent
Altis Recruitment —Mississauga, ON
- $23–$24 an hour
- Contract
- Hybrid work
- Bilingual
- Customer service
- English
Quick apply
19h
REMOTE Bilingual French/English Customer Service Agent Quebec Area
AnswerNet —Etobicoke, ON
- $19.50 an hour
- Remote
- Bilingual
- English
- High school diploma or GED
- Disability insurance
- Dental care
Quick apply
Growth Marketing & AI Automation Manager - Sales Recruiting Agency
Just Sales Jobs —Mississauga, ON
- $100,000–$120,000 a year
- Full-time
- Remote
- Sales
- Microsoft Office
- Presentation skills
Quick apply
2d
Sales Development Representative
Ada —Toronto, ON
- Full-time
- Hybrid work
- In-person
- AI
- Communication skills
- Dental care
- Work from home
Bilingual Corporate Services Clerk II
Information Services Corporation —Toronto, ON
- $49,500–$60,500 a year
- 8 hour shift
- Hybrid work
- Bilingual
- Customer service
- English

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Insurance Service Agent (Flexible Work Arrangements)
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Answer inbound calls from existing policyholders regarding their policy change inquiries, questions pertaining to their policy coverage, general service…
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Full-Time Hybrid Collections Agent
EASICollect —North York, ON
Contact consumers by telephone and email regarding outstanding accounts. Review customer accounts and determine appropriate collection strategies.
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remote customer service agent monday to jobs near mississauga, on

Bilingual Customer Service Representative

Lawson Products -
Mississauga, ON

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Job details

Full-time
$20.00–$23.87 an hour
1 day ago

Qualifications

Bilingual
Microsoft Word
French
Microsoft Excel
Microsoft Outlook
Sales
Customer service
English
High school diploma or GED
Analysis skills
Manufacturing

Full job description

We’re looking for an English and French speaking Customer Service Representative to provide specialized customer service and administrative support to Lawson Products’ sales representative and customers.

Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed.

The hours are 9:30-6:00 Monday-Friday and will require 3 days in the office.We offer a competitive benefits package that includes vision, dental, medical benefits and retirement benefits, as well as a paid holiday and PTO package.

Responsibilities:

Receives, investigates, documents, and responds accurately to all inquiries (via phone, fax, email and other internal systems) including orders, returns, shipment status, products, and invoices in accordance with established procedures.
Interacts with sales representatives and agents, customers and other internal departments on daily basis.
Performs order entry. Enters orders into Manual Order Entry system (MOE).
Inputs orders, modifies existing orders, and communicates as necessary to ensure internal data remains accurate. Verifies account balances as needed.
Answers product questions as first line of response. Provides part numbers from description of product. Translates new part numbers from old part numbers. Suggests product based upon customer requirements.
Facilitates resolution of transaction discrepancies and customer complaints to ensure both immediate and long-term resolution.
Expedites delivery per customer requests, and verifies orders are fulfilled on-time and per customer specifications. Researches and provides proof of delivery upon request.
Identifies variances including delivery dates, price, and order quantities, and initiates communication to the respective customer to ensure resolution.
Advise customers of the status of open items including but not limited to: order processing, product audits, routing, and quotes.
Ensures compliance with all federal and provincial/territorial laws as well as company policies with regards to restricted product availability. (e.g. hazardous materials)
Attends and participates in departmental training and communication meetings.

Qualifications & Requirements:

High School Diploma or GED with 3+ years’ experience in an inbound call-center environment, or an equivalent combination of education and experience. Previous sales experience helpful.
Must be bilingual in both English and French.
Must possess strong analytical skills and have the ability to make sound decisions.
Previous customer service experience. Formal customer service soft skills training a plus.
Previous manufacturing/distribution and sales experience a plus.
Strong PC skills and proficiency in Microsoft Word, Outlook & Excel.
Able to write correspondence to customers and sales agents in a professional manner.
Able to maintain customer orientation and multi-task in a fast paced environment.
Aptitude for product knowledge - must become proficient with online catalog.

The hourly rate for this role is $20.29 - $23.87.

Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Job Type: Full-time

Pay: $20.00-$23.87 per hour

Work Location: Hybrid remote in Mississauga, ON L5N 5Z4

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