Walmart Connect is seeking an experienced Senior, Account Manager to build successful client-advertiser relationship through an understanding of the client’s business, expectation management and ensuring campaign strategies and tactics deliver on the clients’ needs.
The candidate will have extensive client/relationship management background with a strong understanding of omni-channel marketing solutions. They will also be responsible for leading, coaching and influencing their direct reports. The successful candidate will be comfortable in bridging Walmart Connect’s portfolio of ad tactics to deliver a comprehensive media strategy to the clients. The ideal candidate will have strong foundational knowledge of digital media with an understanding of various interdependencies and handoffs across functional teams to create and implement strategies.
In this role, you will be responsible for a key retail category within a growing and developing team of Account Managers. The Account Manager will promote a culture of continuous improvement and cross-functional collaboration. This role requires excellent communication skills, problem-solving abilities, and a deep understanding of both advertiser and shopper needs to deliver an exceptional customer experience.
The position may also involve developing strategies to optimize sales operations, improve productivity, and enhance revenue generation. Collaboration with product management, development teams, and other cross-functional teams is essential to deploy advertising solutions and ensure effective campaign execution.
Additionally, the role includes creating and managing business intelligence dashboards to provide insights and guide decision-making. The Senior, Account Manager will monitor campaign performance, create reports, and provide actionable recommendations to improve revenue performance
- Partner with Ad Operations, Ad Sales, and Creative Ops team ensuring high quality of campaign execution working within team service level agreements and making sure process is being followed.
- M anage a team of account managers responsible for managing advertiser campaign strategies, campaign execution, and investments. Coach and mentor Account Managers on performance goals and ongoing career growth and development.
- Partner with Director of Client Services for ongoing training and learning development for the account management team ranging from industry knowledge to soft skills
- Lead the daily functional management, evaluation, and conflict resolution of issues for your account management team
- Manage advertiser campaigns and revenues for a select key retail category. Build strategic campaign recommendations based on deep understanding of brands business goals and marketing objectives
- Manage sales pipeline with Client Partner by entering all campaigns and campaign details throughout the sales process into CRM system accurately and timely through to ensuring billing occurs
- Use analytics to build and present campaign reports and share actionable insights and recommendations to support advertiser’s strategy to drive incremental revenue.
- Attend client calls, as needed to provide leadership coverage.
Qualifications:
- College or University diploma in Marketing or equivalent
- 5+ years experience in Customer Success or Account Management in related industries
- 5 + years experience managing clients and relationships
- Project Management experience
- Track record in leading, training and developing a high performing team
- Broad knowledge of all media channels with digital focus
- Familiarity with campaign evaluation metrics and media buying
- Excellent written and verbal communication skills with the ability to effectively lead meetings and presentations
Working knowledge of analytics tools
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Leadership Expectations:
Respect the Individual:
Demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all; identifies, attracts, and retains the best team members.
Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer and company; and regularly recognizes others’ contributions and accomplishments.
Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.
Acts with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.
Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Serve our Customers:
Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.
Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.
Strive for Excellence:
Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
The pay range for this position is $109,400.00 - $150,480.00. Pay will be determined based on relevant experience.
L’échelle salariale pour ce poste est de 109,400.00 à 150,480.00. La rémunération sera déterminée en fonction de l’expérience pertinente.
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Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age – 16 or older
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada
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