Mississauga On It Jobs – 1944 Openings This Week

Service Desk Analyst -Level 1
Buchanan Technologies —Brampton, ON
- $30–$36 an hour
- Temporary
- Azure
- Customer service
- Research
Quick apply
IT Support Operations Lead
Entertainment Partners —Ontario
- $80,000–$115,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
- Dental care
- Tuition reimbursement
Time System Assistant
Maple Lodge Farms Ltd —Brampton, ON
- $50,000–$54,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Dental care
Quick apply
Aerospace Telecommunications and Information Systems Technician
Canadian Armed Forces —Ontario
- $4,337–$6,413 a month
- Part-time
- Bachelor's
- Dental care
- Paid time off
Junior IT Technician
Franklin Empire Inc —Etobicoke, ON
- $50,000–$55,000 a year
- 8 hour shift
- Remote
- Computer science
- Computer Science
- Inventory management
- Disability insurance
- Dental care
Quick apply
4d
IT Helpdesk Supervisor
Central West Specialized Developmental Services —Oakville, ON
- $60,390–$72,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Wellness program
- COVID-19 protective measures
Quick apply
Desktop Support
BOSX LOGISTICS INC —Mississauga, ON
- $27.42–$38.80 an hour
- Part-time
- Software troubleshooting
- Customer service
- Windows
- Dental care
- Tuition reimbursement
Quick apply
Junior IT Helpdesk Technician
Spectrum Health Care —Mississauga, ON
- $45,000–$48,000 a year
- Full-time
- Windows
- Master's degree
- Bachelor's
- Paid sick leave
Quick apply
IT Service Desk Analyst
Metro Supply Chain —Mississauga, ON
- $68,000–$70,000 a year
- Full-time
- Customer service
- Windows
- Analysis skills
- Disability insurance
- Dental care
Quick apply
IT Support Specialist
Hoya Vision Care —Mississauga, ON
- From $60,000 a year
- 8 hour shift
- Computer networking
- Designated paid holidays
- Dental care
Quick apply
IT Support Analyst
Third Octet —Mississauga, ON
- $40,000–$55,000 a year
- Weekends as needed
- Remote
- Customer service
- Associate's degree
- Dental care
- Vision care
Quick apply
3d
IT Service Desk Analyst (Level 1)
The Central Group Ltd. —Mississauga, ON
- $60,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer Science
- Heavy lifting
IT Administrator
OTI Lumionics Inc. —Mississauga, ON
- $55,000–$75,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
10d
IT Support Analyst
Specsavers —Mississauga, ON
- $55,000–$65,000 a year
- Weekends as needed
- Hybrid work
- Azure
- Microsoft Outlook
- Software troubleshooting
- Profit sharing
- Dental care
3d
IT Support Specialist
InterRent REIT —Oakville, ON
- $60,000–$65,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Research
Quick apply
Level I Support Desk
Propel Holdings Inc —Toronto, ON
- $40,000–$55,000 a year
- Hybrid work
- Azure
- Windows
- SharePoint
- Dental care
IT Specialist
Stelumar Advanced Manufacturing Inc. —Etobicoke, ON
- $57,500–$87,500 a year
- Full-time
- Azure
- Computer Science
- Windows
IT System Administrator
World Vision Canada —Mississauga, ON
- $80,000–$90,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- Computer Science
Quick apply
4d
IT Desktop Support
Evertz Microsystems Limited —Burlington, ON
- $48,000–$52,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Quick apply
12d
User Support Technician
Remitbee Inc —Mississauga, ON
- $36–$38 an hour
- Full-time
- Computer Science
- English
- Finance
- Dental care
- Vision care
Quick apply

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Service Desk Analyst -Level 1

Buchanan Technologies -
Brampton, ON

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Job details

Temporary | Fixed term contract
$30–$36 an hour

Qualifications

Authentication
ITIL Certification
Azure
Operating systems
Customer service
iOS
Research
Windows
ITIL
VMWare
College diploma
Communication skills

Full job description

Service Desk Analyst
12 months contract
Onsite, Brampton
Willing to work on a rotating shift for 8 hrs. between the hours of 5 AM-12AM
$30-$36 per hr.

Job Summary

Responsibilities

Responds to all reports of technology incidents, service requests, and how-to inquiries via phone, email, walk-in, IM, and the IT Self Service Portal in a prompt, efficient, professional and courteous manner.
Records, tracks, and updates all incidents, service requests (catalog items), and how-to inquiries and coordinates with vendors to create tickets via phone, email, or web, ensuring adherence to incident and request management procedures.
Provide first-level support for client hardware, virtual machines, software, multi-factor authentication tools, USB encrypted keys, mobile devices (e.g., smartphones, tablets), & VDI infrastructure and escalate complex issues, serving as a liaison between different support levels.
Provides follow-ups and status updates to members and internal ITS personnel on incidents, service requests, and escalated issues.
Monitors system performance, reports and records outages or service degradations, and initiates major incident and problem tickets as needed.
Keeps members informed about new procedures, maintenance windows, IT advisories, and other important updates to ensure smooth operations.
Manages onboarding and offboarding processes by creating, modifying, and deactivating user accounts, permissions, and access across various internal and external systems.
Maintains and administers email accounts, calendars, shared mailboxes, and distribution groups to ensure seamless communication and access control.
Creates, updates, and formats Service Desk documentation in the Knowledge Base.
Analyzes Service Desk processes to identify and recommend improvements for service efficiency.
Analyzes, releases or escalates suspicious emails to ensure compliance with cybersecurity protocols.
Performs additional duties as assigned.

Qualifications

Education / Knowledge

A Community College Diploma in a computer-related discipline or equivalent, or an equivalent combination of education and experience. ITIL Foundation and above certifications an asset.

Experience

A minimum of two (2) years related experience required.
Demonstrated knowledge of current desktop operating systems such as Windows, Mac, OS, iOS, iPadOS.
Demonstrated knowledge of supporting virtual infrastructure such as VMware.
Demonstrated knowledge of supporting on-premises and cloud-based Azure AD.
Demonstrated knowledge of supporting MDM platforms such as Workspace One.
Demonstrated knowledge of supporting two-factor authentication and identity providers.
Demonstrated knowledge in supporting clients using remote tools.
Demonstrated knowledge in managing key processes in an IT organization, e.g. Service Delivery, Users Management, Change, Incident and Problem Management, and IT Infrastructure Library (ITIL).
Demonstrated written communication skills.
Demonstrated analytical, research and problem-solving skills.
Demonstrated ability to extract relevant information from customers.
Effective oral communication and interpersonal skills.
Excellent customer service skills.

Job Type: Fixed term contract

Pay: $30.00-$36.00 per hour

Work Location: In person

Quick apply

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Service Desk Analyst -Level 1

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