Mississauga On Service desk analyst level 1 Jobs – 15 Openings This Week

Service Desk Analyst -Level 1
Buchanan Technologies —Brampton, ON
- $30–$36 an hour
- Temporary
- Azure
- Customer service
- Research
Quick apply
IT Service Desk Analyst (Level 1)
The Central Group Ltd. —Mississauga, ON
- $60,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer Science
- Heavy lifting
IT Support Analyst
Specsavers —Mississauga, ON
- $55,000–$65,000 a year
- Weekends as needed
- Hybrid work
- Azure
- Microsoft Outlook
- Software troubleshooting
- Profit sharing
- Dental care
2d
Service Delivery and IT Ops Data Analyst
Morningstar —Toronto, ON
- $60,023–$102,070 a year
- Full-time
- Hybrid work
- AWS
- Analysis skills
- APIs
9d
Airfreight Pricing Analyst
Hellmann Worldwide Logistics Inc. —Mississauga, ON
- $60,000–$70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Tuition reimbursement
Quick apply
Supervisor - IT Operations
MDA —Brampton, ON
- $90,000–$105,000 a year
- Full-time
- Bilingual
- Computer Science
- English
- Disability insurance
- Dental care
9d
Recovery Analyst
ZayZoon —Toronto, ON
- $65,000–$83,000 a year
- Full-time
- Remote
- Microsoft Excel
- Data analysis skills
- Accounting
- Dental care
- Paid time off
6d
Supervisor - IT Operations
MacDonald Dettwiler & Associates Inc. —Brampton, ON
- $90,000–$105,000 a year
- Hybrid work
- Bilingual
- Computer Science
- English
- Disability insurance
- Dental care
9d
Analyst, Commercial Capital Markets
Nesto Group —Toronto, ON
- $55,000–$65,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Finance
- Business
- Dental care
- Tuition reimbursement
Quick apply
Analyst, Commercial Capital Markets
CMLS —Toronto, ON
- $55,000–$65,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Finance
- Business
- Dental care
- Tuition reimbursement
Quick apply
Senior Analyst, Managed Accounts Portfolio Services Group
Fidelity Investments —Toronto, ON
- $97,000–$139,000 a year
- Full-time
- Microsoft Excel
- Microsoft Access
- Analysis skills

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IT Support Analyst
360°kids —Markham, ON
We have been a leader in the delivery of innovative support services for more than 35 years as we work to improve the lives of unhoused and marginalized youth…
$55,000–$59,000 a year
Quick apply
10d
IT Support Specialist
360°kids —Markham, ON
We have been a leader in the delivery of innovative support services for more than 35 years as we work to improve the lives of unhoused and marginalized youth…
$57,832–$65,350 a year
Quick apply
2d

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service desk analyst level 1 jobs near mississauga on

Service Desk Analyst -Level 1

Buchanan Technologies -
Brampton, ON

Quick apply

Job details

Temporary | Fixed term contract
$30–$36 an hour

Qualifications

Authentication
ITIL Certification
Azure
Operating systems
Customer service
iOS
Research
Windows
ITIL
VMWare
College diploma
Communication skills

Full job description

Service Desk Analyst
12 months contract
Onsite, Brampton
Willing to work on a rotating shift for 8 hrs. between the hours of 5 AM-12AM
$30-$36 per hr.

Job Summary

Responsibilities

Responds to all reports of technology incidents, service requests, and how-to inquiries via phone, email, walk-in, IM, and the IT Self Service Portal in a prompt, efficient, professional and courteous manner.
Records, tracks, and updates all incidents, service requests (catalog items), and how-to inquiries and coordinates with vendors to create tickets via phone, email, or web, ensuring adherence to incident and request management procedures.
Provide first-level support for client hardware, virtual machines, software, multi-factor authentication tools, USB encrypted keys, mobile devices (e.g., smartphones, tablets), & VDI infrastructure and escalate complex issues, serving as a liaison between different support levels.
Provides follow-ups and status updates to members and internal ITS personnel on incidents, service requests, and escalated issues.
Monitors system performance, reports and records outages or service degradations, and initiates major incident and problem tickets as needed.
Keeps members informed about new procedures, maintenance windows, IT advisories, and other important updates to ensure smooth operations.
Manages onboarding and offboarding processes by creating, modifying, and deactivating user accounts, permissions, and access across various internal and external systems.
Maintains and administers email accounts, calendars, shared mailboxes, and distribution groups to ensure seamless communication and access control.
Creates, updates, and formats Service Desk documentation in the Knowledge Base.
Analyzes Service Desk processes to identify and recommend improvements for service efficiency.
Analyzes, releases or escalates suspicious emails to ensure compliance with cybersecurity protocols.
Performs additional duties as assigned.

Qualifications

Education / Knowledge

A Community College Diploma in a computer-related discipline or equivalent, or an equivalent combination of education and experience. ITIL Foundation and above certifications an asset.

Experience

A minimum of two (2) years related experience required.
Demonstrated knowledge of current desktop operating systems such as Windows, Mac, OS, iOS, iPadOS.
Demonstrated knowledge of supporting virtual infrastructure such as VMware.
Demonstrated knowledge of supporting on-premises and cloud-based Azure AD.
Demonstrated knowledge of supporting MDM platforms such as Workspace One.
Demonstrated knowledge of supporting two-factor authentication and identity providers.
Demonstrated knowledge in supporting clients using remote tools.
Demonstrated knowledge in managing key processes in an IT organization, e.g. Service Delivery, Users Management, Change, Incident and Problem Management, and IT Infrastructure Library (ITIL).
Demonstrated written communication skills.
Demonstrated analytical, research and problem-solving skills.
Demonstrated ability to extract relevant information from customers.
Effective oral communication and interpersonal skills.
Excellent customer service skills.

Job Type: Fixed term contract

Pay: $30.00-$36.00 per hour

Work Location: In person

Quick apply

Refine Your Search

service desk analyst level 1 jobs in mississauga on

Service Desk Analyst -Level 1

IT Service Desk Analyst (Level 1)

IT Support Analyst

Service Delivery and IT Ops Data Analyst

Airfreight Pricing Analyst

Supervisor - IT Operations

Recovery Analyst

Supervisor - IT Operations

Analyst, Commercial Capital Markets

Analyst, Commercial Capital Markets

Senior Analyst, Managed Accounts Portfolio Services Group

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