Location:
Moncton, CA, E1H 2R6
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Requisition ID: 19100
IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.
Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.
Responsibilities
Provide frontline technical support to internal customers, including hardware troubleshooting, maintenance, and issue resolution.
Maintain user account integrity and workstation security standards in compliance with external audit requirements (SOX, PCI, SOC 2) and internal company controls.
Coordinate with cross-functional teams to facilitate employee onboarding and offboarding activities, ensuring timely access provisioning and equipment management.
Utilize enterprise technologies to image, configure, deploy, manage, and track employee workstations throughout the organization.
Maintain and continuously improve the IT knowledge base by creating new documentation, updating existing content, and archiving outdated materials.
Analyze support ticket and service request trends to identify recurring issues and broader environmental concerns, escalating findings to management as appropriate.
Collaborate with employees and third-party vendors to provide advanced technical support and issue resolution.
Participate in an on-call support rotation to assist internal customers outside of regular business hours.
Manage the physical inventory and location of employee technology assets, including support for major office and facility relocations.
Maintain local conference room technology, configurations, and provide emergency support when required.
Partner with cross-functional teams on information technology and infrastructure initiatives and projects.
Process and manage IT-related purchase requests in accordance with company procedures.
Plan, coordinate, and provide IT support for both internal company events and customer-facing events.
Perform other duties and responsibilities as assigned.
Qualifications
Education & Experience:
Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field required; equivalent combination of education and relevant work experience will be considered.
2–5 years of experience in an IT support or technical support role within a fast-paced environment.
Experience providing technical support to both on-site and remote users.
Proven ability to work independently, prioritize tasks, and apply strong analytical and problem-solving skills.
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
Strong customer service orientation with experience resolving user issues through phone, remote, and in-person support.
Technical Skills & Knowledge:
Advanced troubleshooting skills with Microsoft Office applications and other business software.
Strong knowledge of Windows operating systems and desktop computing environments.
Experience diagnosing and resolving hardware, software, and system-related issues.
Ability to quickly learn, retain, and apply new technical concepts and technologies.
Demonstrated capability to adapt to evolving technologies and implement new processes and best practices.
Working knowledge of Windows Command Line Interface (CLI) tools and their use in troubleshooting, system administration, and support activities.
Preferred Competencies:
Strong attention to detail and commitment to delivering high-quality customer support.
Ability to manage multiple priorities while maintaining responsiveness and professionalism.
Collaborative team player with a proactive approach to identifying and resolving technical issues.
Additional Requirements
Work Hours:
This is a full-time position requiring 40+ hours per week. Flexibility to work overtime, including evenings, weekends, and holidays, is required based on business needs.
Physical and Mental Requirements:
Must be comfortable working for extended periods in a cubicle or workspace with limited space.
Must be able to remain seated at a computer terminal for extended periods of time.
Requires frequent and repetitive use of a keyboard, mouse, and telephone.
Must be able to work at the assigned location to support direct communication and interaction with team members, management, and others as needed, unless traveling for a business-related purpose.
Requires bending, reaching, twisting, squatting, and occasional lifting of up to 30 pounds.
Must be able to work effectively and efficiently in a fast-paced, dynamic environment while maintaining high standards of accuracy, attention to detail, and meeting assigned deadlines.
Must demonstrate high integrity, trustworthiness, and strict confidentiality.
Must maintain excellent communication, professionalism, and a positive, respectful attitude when interacting with customers, employees, peers, co-workers, all levels of management, and external organizations conducting business with or otherwise interacting with IGT.
Must be able to adapt to a work environment where processes, performance standards, goals, and budget requirements may change in response to evolving business needs.
Must maintain a professional and courteous demeanor when working with angry, impolite, or irrational customers and employees.
Must possess the ability to professionally and diplomatically mediate conflict.
Must be able to balance competing priorities and make sound decisions both within and outside established policies.
Must demonstrate the ability to work independently while adhering to and enforcing all departmental and company policies and procedures.
Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
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IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.
IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
