moncton nb customer service manager Jobs – 52 Openings This Week

Manager - Customer Service
Wesco —Moncton, NB
- $77,115–$104,105 a year
- Immediate opening
- High school diploma or GED
- Bachelor's
- Computer skills
- Dental care
- Paid time off
Brand Ambassador/Team Lead
Simon Pure Marketing —Salisbury, NB
- $22–$28 an hour
- Bilingual
- Customer service
- Public speaking
Quick apply
Assistant Store Manager
Tip Top - Champlain Place —Dieppe, NB
- Weekends as needed
- Sales
- High school diploma or GED
- Cashiering
- Store discount
- Disability insurance
Quick apply
Corporate Store Manager B - Store
Bulk Barn —Dieppe, NB
- $58,000–$60,000 a year
- Full-time
- Management
- Sales
- High school diploma or GED
Quick apply
Department Manager, Clothing, Northwest Centre
Sport Chek —Moncton, NB
- $32,800–$49,200 a year
- Full-time
- Bilingual
- Customer service
- Bachelor's
- Store discount
- Disability insurance
Quick apply
Sales and Rental Account Manager
The Toolshed Sales and Rentals —Moncton, NB
- $39,868.52–$75,663.65 a year
- Full-time
- Sales
- Travel
- Negotiation
- Dental care
- Vision care
Quick apply
Account Manager
Distribution stox —Moncton, NB
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- Business development
- Mileage reimbursement
- Employee assistance program
Quick apply
5d
General Manager, Century Honda Moncton
Century Honda, Moncton N.B. —Moncton, NB
- Full-time
- Sales
- Organizational skills
- In-person
- Store discount
- Disability insurance
Quick apply
18h
customer service supervisor (except financial services)
BITTS Atlantic Testing Services Inc —Moncton, NB
- $25–$32 an hour
- Full-time
- English
Store Manager
Action Car and Truck Accessories —Moncton, NB
- $70,000–$80,000 a year
- Full-time
- Management
- Sales
- Customer service
- Dental care
Quick apply
1d
Assistant Manager
Eclipse Stores Inc —Dieppe, NB
- Full-time
- Sales
- Merchandising
- No university degree
- Store discount
- Disability insurance
Quick apply
1d
Store Lead
Moores the Suit People Corp. —Dieppe, NB
- $18.28–$23.76 an hour
- Full-time
- Sales
- Customer service
- English
- Store discount
- Dental care
Quick apply
3d
Store Manager - Riverview
Cannabis NB —Riverview, NB
- $62,000–$66,000 a year
- Full-time
- Bilingual
- Sales
- Merchandising
- Dental care
Assistant Store Manager (Team Lead) - Main St, Moncton
Cannabis NB —Moncton, NB
- $53,500–$53,580 a year
- Weekends as needed
- Bilingual
- Customer service
- English
- Paid sick leave
Store Manager Cosmoprof 07390
Cosmoprof —Moncton, NB
- Sales
- Customer service
- Retail sales
- Dental care
- Vision care
Drive Positive Impact as the General Manager at Land Rover Moncton
Steele Auto Group —Dieppe, NB
- Human resources
- Organizational skills
- In-person
- Store discount
- Wellness program
Quick apply
Office Manager
Kent Building Supplies —Moncton, NB
- Full-time
- Customer service
- Microsoft Office
- Associate's degree
13d
Sales Lead
Lounsbury Furniture —Moncton, NB
- Weekends as needed
- Sales
- Marketing
- Customer service
- Disability insurance
- Dental care
Quick apply
Customer Service Manager FT
Walmart Canada —Moncton, NB
- From $16.85 an hour
- Full-time
- Customer service
Part Time Sales Lead
Pandora Jewelry —Dieppe, NB
- $20.35–$25.40 an hour
- Part-time
- Heavy lifting
- Microsoft Office
- Communication skills

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Manager - Customer Service

Wesco -
Moncton, NB

Apply Now

Job details

Full-time
$77,115–$104,105 a year

Qualifications

High school diploma or GED
Bachelor's
Computer skills
Communication skills
Time management

Full job description

As the Manager – Customer Service, you will manage a team responsible for ensuring customer service levels are met or exceeded. You will establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. You will monitor and measure service metrics and utilize the data to develop standards, improvements, or changes to processes in addition to making recommendations for changes to products or services based on customer feedback and requests. You will have overall responsibility for ensuring department goals are successfully met or exceeded.

Responsibilities:

Ensures compliance to policies and procedures.
Develops and monitors appropriate measures for customer service performance, which may include service level, order entry accuracy, calls abandoned, average talk time, occupancy, and productivity.
Manages people and processes to ensure customer interaction is handled correctly, timely, and with a sense of urgency.
Analyzes report findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly.
Develops, nurtures, and grows a focused and motivated team of employees with common goals and a strong sense of interdependence for success. Ensures employees are trained in all activities related to the system and job functions.
Represents management to internal and external constituencies with high degree of professionalism and a focus on continuous improvement, while exhibiting and providing an example to others of our shared values of integrity, customer interests first, mutual support, respect for individuals, creativity, and diversity.
Works with Inside Sales in handling of quotations, expediting shipments, providing price and delivery information.
Depending on location, may be responsible for the building operation and maintenance (including all service contracts and IT support), as well as all physical assets at the location. Maintain the location areas (counter, office, and warehouse) in a 6S state.
Depending on location, may conduct inventory control procedures.
May be required to obtain LEAN certification and lead and/or support corporate or regional LEAN Initiatives, applying kaizen methodology to location processes and operations.

Qualifications:

High School Degree or Equivalent required.
Bachelor’s Degree preferred.
5+ years of directly related training or experience required.
Business and management principles involved in strategic planning, resource allocation, and production methods.
Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Ability to build strong business relationships with other functional areas to best support mutual objectives.
Strong problem-solving skills and ability to analyze workflow and processes in order to provide excellent service to internal and external customers.
Excellent written and verbal communication skills.
Strong computer skills.
Ability to effectively prioritize and execute tasks.
Adept at conducting research into project-related issues and products.
Ability to learn, understand, and apply new technologies.
Time management skills.

#LI-SC2

Compensation Details $77,115 - $104,105 Annually

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here .

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Learn more about Working at Wesco here and apply online today!

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.

Apply Now

Refine Your Search

customer service manager jobs in moncton nb

Manager - Customer Service

Brand Ambassador/Team Lead

Assistant Store Manager

Corporate Store Manager B - Store

Department Manager, Clothing, Northwest Centre

Sales and Rental Account Manager

Account Manager

General Manager, Century Honda Moncton

customer service supervisor (except financial services)

Store Manager

Assistant Manager

Store Lead

Store Manager - Riverview

Assistant Store Manager (Team Lead) - Main St, Moncton

Store Manager Cosmoprof 07390

Drive Positive Impact as the General Manager at Land Rover Moncton

Office Manager

Sales Lead

Customer Service Manager FT

Part Time Sales Lead

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