This is the life-changing opportunity you’ve been looking for.
Horizon Health Network in beautiful New Brunswick is looking for a Quality Patient Safety Consultant to join our team!
Horizon Health Network (Horizon) is seeking a collaborative, flexible and result-orientated individual to join our team as a Quality Patient Safety Consultant The ideal candidate will have experience in quality improvement, patient safety and human factors engineering as it relates to healthcare settings, be able to measure and analyze system, process, and outcome indicators for performance improvement, and possess strong facilitation and communication skills.
Why you should work here
Working for Horizon gives you a career that provides an east coast lifestyle and the chance to make a big difference in the lives of New Brunswickers.
This position comes with competitive salary, paid time off, sick benefits, employer paid contributions into our government pension plan and a remote work policy.
Horizon is committed to enhancing our diverse and inclusive environment for our employees and patients. We believe in a healthcare system that equally supports all people regardless of race, ethnicity, national origin, social background, religion, gender identity or expression, age, disability, or sexual orientation. An environment based on a commitment to diversity and inclusion supports our goal of safe and quality patient care.
Who you are
You have a worked in healthcare quality improvement, patient safety or healthcare operations for a minimum of 5 years. You have experience in leading improvement initiatives and working with multidisciplinary teams; measuring outcomes and evaluating the effectiveness of quality initiatives and programs; and in providing education, support and advice related to quality and patient safety.
You have strong proficiency level in Microsoft Office applications; strong systems thinking and problem-solving skills; ability to identify workflow inefficiencies and usability challenges; excellent communication, facilitation and stakeholder engagement skills; proficiency in data analysis and visualization tools (e.g. Excel, PowerBI); ability to manage multiple priorities in a dynamic environment; commitment to person-centered care, safety and equity.
Bachelor’s Degree in a healthcare related field.
Additional education or training in human factors, systems design, or related fields is an asset.
Certification in quality improvement or patient safety (e.g. Lean Six Sigma Yellow Belt, CPHQ, CPSI) is an asset.
Knowledge of healthcare standards (e.g. Accreditation Canada, CPSI, ISMP).
Travel is required, so a valid driver's license and reliable transportation is needed.
Experience leading improvement initiatives and working with multidisciplinary teams; measuring outcomes and evaluating the effectiveness of quality initiatives and programs; and in providing education, support and advice related to quality and patient safety.
Experience applying systems thinking and/pr human factors principles in healthcare settings is an asset.
What you will do
Quality Improvement & System Performance
- Lead and support quality improvement initiatives using established methodologies (e.g., PDSA, Lean), ensuring sustainable solutions which are data-informed, practical, reliable, person-centered, and safe.
- Analyze performance data and frontline workflows to identify system-level trends, inefficiencies, and opportunities for improvement.
- Partner with clinical teams to design, test, and implement changes that simplify processes.
Patient Safety & System Learning
- Promote a culture of patient safety grounded in systems thinking and continuous learning.
- Participate in patient safety reviews (e.g., RCA, FMEA) to identify workflow, environmental, and human contributing factors.
- Support the design and evaluation of initiatives that improve safety, communication, and care delivery.
Human Factors & System Design
- Apply human factors principles to improve workflow, usability, and system design.
- Collaborate with teams to redesign processes that reduce cognitive burden, improve standardization, and align with actual practice.
- Promote design-based solutions (e.g., standard work, visual cues, decision supports) that enhance reliability and sustainability.
Education & Capacity Building
- Deliver education and coaching around quality improvement, patient safety, and systems thinking.
- Support teams in applying tools and methods in ways that reflect real workflows and performance.
- Facilitate sharing of lessons learned to strengthen organizational learning and improvement.
Accreditation & Practice Improvement
- Support accreditation and regulatory readiness by ensuring processes and practices are clear, usable, and aligned with care delivery.
- Provide feedback on organizational policies focusing on quality and safe patient care, considering practical application and sustainability for the organization.
- Support programs in meeting accreditation requirements for the organization.
- Lead continuous readiness activities (e.g., audits, reviews) to support ongoing improvement and learning.
Collaboration & Communication
- Build strong partnerships and facilitate multidisciplinary teams to co-design practical, sustainable improvements.
- Engage diverse stakeholders (clinical, operational, patient) to inform system design and decision-making.
- Communicate insights and recommendations clearly, translating data and observations into actionable improvements.
Horizon Competency
Core competencies for non-bargaining positions are based on the LEADS in a Caring Environment leadership capabilities framework: Lead Self, Engage Others, Achieve Results, Develop Coalitions, and System Transformation.
In addition to LEADS, all positions need to demonstrate compassion, patience, and professionalism in all interactions, consistently upholding a respectful and supportive environment for patients, clients, families, and colleagues. Proactively addresses concerns and responds to emerging needs with empathy and diligence, contributing to high-quality, patient/client centered care.
Interested? Apply Today!
To learn more, visit MyHorizonCareer.ca/management-business-professionals/
Horizon Health Network (Horizon) only accepts on-line applications.
About Horizon’s Recruitment Process
We thank all applicant who apply; however, only those selected for further consideration will be contacted. All interested applicants are encouraged to apply as an equivalent combination of education, training and experience may be considered.
Horizon’s recruitment screening process may include language proficiency testing, clerical testing and/or behavioral assessment. If you are selected for testing, you will be contacted via the email address provided on your application. The official results will be shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring purposes.
Diversity Statement
Horizon is committed to enhancing our diverse and inclusive environment for our employees and patients. We believe in a healthcare system that equally supports all people regardless of race, ethnicity, national origin, social background, religion, gender identity or expression, age, disability, or sexual orientation. An environment based on a commitment to diversity and inclusion supports our goal of safe and quality patient care.
