Position: Housing Caseworker
Reports To: Program Manager of Housing
Position Summary
As part of the Harvest House Atlantic Housing Team, the Housing Case Worker will support tenants in permanent housing units to develop tenancy skills and achieve life goals through action-oriented case management.
To ensure that HHA continues in its leadership role in community for quality systems and data management, case management activities and delivery on goods and service outcomes will be tracked in the appropriate modules of Hifis
Duties and Responsibilities
- · Complete a move in assessment tool to identify housing needs, food security needs, continuity of care plan for any health and mental health & addiction service needs and support tenant to facilitate any action items identified.
- · Through provision of client-led support, guide the tenant to establish a successful tenancy through meeting of immediate needs, creating community connection, and assisting with community navigation, as required.
- · Respond to tenant crisis, as required, through strengths-based, trauma- informed approaches
- · Use appropriate assessment tools, case management resources, and readiness rulers to assess and support a client-led action-oriented case plan to achieve client life goals.
- · Engage with community partners to better serve tenants.
- · Maintain all Hifis 4 files in appropriate modules.
- · Attend mandatory professional development and recertification programs as scheduled.
Core competencies
- · Motivational Interviewing
- · Assertive Engagement
- · Trauma Informed Care
- · Communication Skills – oral, written, and active listening
- · Barrier navigation with solutions focus
- · Community Navigation
- · Crisis intervention & conflict resolution
- · Database Management (HIFIS)
- · Microsoft Office 365 Suite
Key Responsibilities & KPIs
1. Intake, Assessment & Housing Stabilization
- 100% of tenants receive a completed move-in assessment within 5 business days
- 90% of tenants have an individualized case plan within 7 days of intake
- 85% of tenants report that immediate needs were addressed within 30 days
- Minimum 1 documented goal per tenant in case plan
2. Case Management & Goal Achievement
- Minimum 2 client contacts per month per tenant (or as per acuity level)
- 75% of tenants demonstrate progress on at least one life goal per quarter
- 70% of tenants maintain housing stability for 6+ months
- Case plans updated at least monthly (100% compliance)
3. Crisis Intervention & Tenant Support
- 100% of crisis incidents documented in HIFIS within 24 hours
- 90% of crises responded to within same day
- Reduction in repeat crisis incidents by 20% annually
- 85% of tenants report feeling supported during crises (via surveys/feedback)
4. Community Engagement & Resource Navigation
- Minimum 2 community referrals per tenant per quarter (as needed)
- Establish/maintain at least 5 active community partnerships annually
- 80% of tenants engaged in at least one external support service
- Documented follow-up on 100% of referrals within 14 days
5. Documentation & Data Management (HIFIS 4)
- 100% of client interactions documented within 48 hours
- 95% data accuracy rate in file audits
- 100% compliance with required HIFIS modules
- Zero missed reporting deadlines
6. Professional Development & Compliance
- 100% attendance at required trainings and certifications
- Minimum 2 professional development activities completed annually
- Demonstrated application of learned skills in supervision reviews
- No compliance violations
Mandatory Reqirements
- Valid driver’s license with clean abstract
- Reliable vehicle and proof of insurance
- CLEAR Vulnerable Sector Check
Pay: $22.00-$24.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Work Location: In person
