Job Type: Permanent
Work Model: On-site
Reference code: 133380
Primary Location: Montreal, QC
All Available Locations: Montreal, QC
Our Purpose
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.
By living our Purpose, we will make an impact that matters.
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Have many careers in one Firm.
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Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
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Learn from deep subject matter experts through mentoring and on the job coaching
Do you enjoy collaborating with others to help solve problems? Keep reading!
Our Conferencing Solutions Support Services team is looking for an analyst to provide on-site and virtual conferencing support to our diverse base of professionals in the country as well as end-user support in the province.
The successful candidate is expected to work primarily in the Montreal office and will be required to work virtually with our team in other locations. As a member of the Support Services team within Deloitte Technology – Canada organization, the successful candidate will report into the IT Manager of the Conferencing Solutions team. DT - Canada personnel are also members of the larger Deloitte Management Services organization that delivers internal services to the firm’s practitioners and staff.
The incumbent will possess strong bilingual oral and written communication in both English and French, technical, problem resolution skills and the ability to work under pressure. The incumbent will be primarily responsible for providing virtual and in-person conferencing support. Additional responsibilities include hardware, software and basic networking support, documenting issues and resolutions, following incident management processes, maintaining inventory and completing other duties as assigned. The successful candidate should have the ability to work in a demanding environment both independently and within a team.
Positive, resilient, resourceful and dedicated to delivering high quality service, the successful candidate will act as a primary point of escalation for all technology-related issues in the supported practice offices. The incumbent will demonstrate strong collaboration skills in working with fellow technicians and with the Information Technology Services support teams who oversee centralized service provisions.
Role and Responsibilities
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Provide on-site conferencing support in the Montreal office and virtual conferencing support to end users in the country
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Provide hardware and software end-user support, either on-site or remotely.
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Configure, deploy, troubleshoot and provide hardware support for firm notebook computers, mobile devices, meeting room equipment and printers.
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Create, update and track support tickets using the firm’s incident management tool.
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Provide end-user support/training on new and existing applications.
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Participate in small operational projects within the assigned region.
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Update and maintain inventory records in the firm’s asset management system.
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Identify opportunities for innovation in client service delivery and process efficiency.
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Participate and engage actively in periodic team, Support Services or DT - Canada meetings.
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Ability to work within flexible hours between 7am and 7pm. Weekend and after-hours support may be required to meet project specific timelines and goals.
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Move, install, set up, and configure IT equipment within our various locations.
Qualifications and Education Requirements
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2–3 years of hands on IT support experience supporting hardware and software in a Windows / MacOS / Microsoft 365 environment, both on site and remotely.
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Strong troubleshooting and problem solving skills, with the ability to resolve moderately complex technical issues independently.
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Experience supporting conferencing and collaboration technologies, such as Microsoft Teams, Zoom, and in room AV solutions.
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Excellent communication skills in both French and English (oral and written), with the ability to support users at all levels of the organization.
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Ability to prioritize and perform under pressure, delivering consistent, high quality service in a fast paced environment.
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Proven ability to work independently with minimal supervision while collaborating effectively within and across teams.
Assets -
Post secondary education in Information Technology or a related field.
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Experience with Crestron or similar AV / meeting room technologies.
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Familiarity with ITIL practices and/or Microsoft certifications.
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Experience supporting networked devices and troubleshooting issues in enterprise environments.
Personal Attributes -
Strong customer service mindset with a positive, adaptable attitude.
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Comfortable working with diverse cultures in both in person and virtual settings.
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Organized, dependable, and motivated to identify opportunities to improve service delivery and processes.
The salary range for this position is $47,000 - $78,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.
Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.
