Montréal, Qc End user support analyst Jobs – 106 Openings This Week

Senior Functional Analyst - Group Insurance
Maarut Inc —Montréal, QC
- $75–$80 an hour
- Contract
- ERP systems
- English
- Bachelor's
Quick apply
1d
Technical Support Analyst
BDO —Montréal, QC
- Full-time
- Bilingual
- Microsoft Outlook
- Customer service
- Paid time off
11d
QA Analyst
TouchTunes —Montréal, QC
- 8 hour shift
- Databases
- Analysis skills
- Scripting
IT Service Desk Analyst II
AutoCanada Inc. —Laval, QC
- $60,000–$70,000 a year
- Immediate opening
- Bilingual
- Google Suite
- Customer service
Quick apply
IT Business Analyst (Intermediate) – Financial Systems
CGI —Montréal, QC
- $60,000–$115,000 a year
- Full-time
- Computer Science
- English
- Finance
Quick apply
Analyst, Data valorization
Desjardins —Montréal, QC
- Full-time
- Hybrid work
- Databases
- SQL
- Analysis skills
4d
Data Quality Analyst
Airports Council International —Montréal, QC
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- English
[VO2 Canada] - Business Analyst (BA) Junior – Tremplin Salesforce & IA
VO2 Group —Montréal, QC
- Hybrid work
- Bilingual
- Computer Science
- Salesforce
- Vision care
Quick apply
Analyste SIRH l HRIS Analyst
Medisca Pharmaceutique Inc —Montréal, QC
- Hybrid work
- Microsoft Excel
- Data analysis skills
- English
- Profit sharing
- Wellness program
Quick apply
Analyst, Product Support
Bombardier —Dorval, QC
- Day shift
- Hybrid work
- Bilingual
- Computer Science
- Schematics
- Employee assistance program
- Life insurance
9d
Business Analyst & Support Applicatif – Taux Linéaire (Post-Trade)
CGI —Montréal, QC
- $50,000–$100,000 a year
- Full-time
- Engineering
- Finance
- Master's degree
Quick apply
Application Support Analyst, Manufacturing Systems
Domtar —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Oracle
- ERP systems
- Employee assistance program
UI Developer
Capgemini —Montréal, QC
- $35.50–$55.47 an hour
- Contract
- Hybrid work
- Java
- SQL
- JavaScript
- Dental care
- Vision care
Senior QA Analyst
Royal Bank of Canada —Montréal, QC
- Full-time
- Computer Science
- Engineering
- Java
Analyste Support Applicatif (Intermédiaire)
Sii —Montréal, QC
- $34,000–$40,000 a year
- Computer Science
- Engineering
- SQL
Analyst Sr, Systems Development/Web Developer
Bombardier —Dorval, QC
- Day shift
- Hybrid work
- Bilingual
- Azure
- Computer Science
- Dental care
- Employee assistance program
Bilingue Analyste, Centre de services des TI / Bilingual Analyst, IT Service Desk
Visique —Montréal, QC
- Call to connect
- Bilingual
- English
- Microsoft Office
Quick apply
Senior IT Support Analyst | Analyste principal·e en soutien TI
Jesta I.S. —Montréal, QC
- Full-time
- Computer science
- Azure
- Microsoft Outlook
- Wellness program
- Disability insurance
Quick apply
Analyste Support Applicatif (Senior)
Sii —Montréal, QC
- $54,000–$60,000 a year
- Azure
- Computer Science
- Engineering
System Analyst Intern
Groupe AGF inc. - AGF Group Inc. —Longueuil, QC
- Full-time
- Organizational skills
- Business
- Communication skills
Quick apply

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end user support analyst jobs near montréal, qc

Senior Functional Analyst - Group Insurance

Maarut Inc -
Montréal, QC

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Job details

Contract
$75–$80 an hour
1 day ago

Qualifications

French
Pricing
ERP systems
Business analysis
Test automation
English
Functional testing
Bachelor's
Agile
Business requirements
Information Technology

Full job description

The client is seeking a Functional Analyst with 8+ years of experience to work within the context of implementing acquired commercial software packages, not traditional in-house development.

The core of the role is not writing business requirements: it's understanding and documenting software package configuration choices, analyzing their impact on application integrations, and ensuring the traceability of decisions over time. The recurring keywords in the description (configuration, integration, software package, traceability, end-to-end testing) indicate a hybrid functional and technical profile, comfortable communicating with architects, technical analysts, and software vendors.

The project is currently being delivered, so the candidate will be joining a project already underway and must be operational without a lengthy onboarding period. The role includes a real testing workload (strategy definition, manual and automated execution, coordination of integrated tests and UAT) and a component focused on securing intersystem communications, which excludes a purely documentation analyst.

The group insurance domain, and particularly pricing, is a major differentiator, even though it is not listed as a formal requirement.

Main Responsibilities

Define functional specifications, business rules, exception cases, and acceptance criteria in collaboration with the delivery teams.

Participate in defining the various scopes (epics, stories, releases, sprints, trials, and projects).

Collaborate with application delivery managers and stakeholders to define requirements and manage product backlogs.

Document current and target business processes. Produce and maintain the required functional documentation.

Document software package configuration choices and their impact on business processes and application integrations.

Analyze the impact of configuration changes on the solution architecture and application lifecycle.

Contribute to the development and implementation of functional testing strategies.

Define, prepare, and execute manual and automated tests from an end-to-end perspective.

Provide coordination and support during integration testing and user acceptance testing.

Support implementation, stabilization, incident management, and troubleshooting activities.

Collaborate with architects, technical analysts, developers, and software vendors to ensure solution consistency.

Understand and document configuration choices. Evaluate possible alternatives and their impacts.

Analyze the effects of configurations on application integrations. Ensure traceability of functional and technological decisions.

Support the evolution of the configuration over time and throughout its lifecycle.

Contribute to aligning application components, business needs, and integration mechanisms.

Active participation in work related to securing intersystem exchanges and integration architectures will also be expected.

Requirements

Requirements Qualification Table

Minimum 8 years of experience in Business Analysis or IT Analysis

Significant experience in transformation projects involving packaged software solutions (COTS/ERP/proprietary software)

Experience in an Agile environment (epics, user stories, releases, sprints, backlogs)

Proficiency in spoken and written French

Documentation of functional specifications, business rules, exception cases, and acceptance criteria

Definition, preparation, and execution of end-to-end functional testing, including coordination of integrated testing and UAT

Desired

Impact analysis of packaged software configuration choices on business processes and application integrations

Collaboration with architects, technical analysts, developers, and packaged software vendors

Exposure to inter-system integration and secure data exchange initiatives

Support for implementation, stabilization, and incident management activities

ASSET

Bachelor's degree in Information Technology or a related discipline

Proficiency in English

Experience in group insurance, particularly pricing/rating

Automated testing experience

Note: The degree requirement is explicitly identified as an asset in the client's description and therefore cannot be considered a disqualifying criterion, despite the minimum threshold of 8 years of experience.

WHAT WE DON'T WANT

Generalist business analyst with no exposure to software implementation or configuration.

Functional analyst with less than 8 years of experience.

Profile focused solely on in-house development, with no work on acquired commercial solutions.

Analyst who documents without participating in testing; no test execution or coordination involved.

Pure QA profile or test analyst without producing functional specifications and business rules.

Candidate unable to write functional documentation in French.

#HOTJOB

Pay: $75.00-$80.00 per hour

Experience:

Functional Analyst : 8 years (required)
group insurance, particularly pricing/rating: 6 years (required)

Language:

French (required)

Work Location: In person

Quick apply

Refine Your Search

end user support analyst jobs in montréal, qc

Senior Functional Analyst - Group Insurance

Technical Support Analyst

QA Analyst

IT Service Desk Analyst II

IT Business Analyst (Intermediate) – Financial Systems

Analyst, Data valorization

Data Quality Analyst

[VO2 Canada] - Business Analyst (BA) Junior – Tremplin Salesforce & IA

Analyste SIRH l HRIS Analyst

Analyst, Product Support

Business Analyst & Support Applicatif – Taux Linéaire (Post-Trade)

Application Support Analyst, Manufacturing Systems

UI Developer

Senior QA Analyst

Analyste Support Applicatif (Intermédiaire)

Analyst Sr, Systems Development/Web Developer

Bilingue Analyste, Centre de services des TI / Bilingual Analyst, IT Service Desk

Senior IT Support Analyst | Analyste principal·e en soutien TI

Analyste Support Applicatif (Senior)

System Analyst Intern

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