Montréal, Qc Technical support analyst level 2 Jobs – 42 Openings This Week

L3 Technical support analyst
Moment Factory —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Customer service
- English
- Paid sick leave
Technical Support Technician
Kezber —Brossard, QC
- On call
- Hybrid work
- Azure
- English
- Microsoft Office
- Profit sharing
Analyste, Technologies de l'information
Deloitte —Montréal, QC
- $47,000–$78,000 a year
- Weekends as needed
- Hybrid work
- Bilingual
- English
- Recruiting
Analyste Support IT / IT Support Analyst
Keyloop —Montréal, QC
- Azure
- Organizational skills
- In-person
16h
Application Production Support Specialist
BNP Paribas —Montréal, QC
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Master's degree
Data and Insights Analyst
McGill University —Montréal, QC
- $66,190–$99,290 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Marketing
- Salesforce
- Dental care
- Paid time off
Organizational Performance Analyst
WSP —Montréal, QC
- $70,600–$102,500 a year
- Hybrid work
- Microsoft Powerpoint
- Engineering
- Finance
12d
Expert Developer – Application Modernization & Generative AI
CGI —Montréal, QC
- $90,000–$175,000 a year
- Full-time
- Azure
- DevOps
- Java
Quick apply
Commercial Credit Analyst (New or Recent Graduate), Montreal
BMO Financial Group —Montréal, QC
- $56,000–$103,500 a year
- Full-time
- Bilingual
- English
- Microsoft Office
- Tuition reimbursement
- Life insurance
12d
Junior Data Scientist
Cushman & Wakefield —Montréal, QC
- $114,750–$135,000 a year
- Full-time
- Azure
- Doctoral degree
- BLS Certification
- Disability insurance
- Dental care
Quick apply
6d
Senior Analyst - Technical, Clean Economy
Deloitte —Montréal, QC
- $68,000–$102,000 a year
- Hybrid work
- Engineering
- Project management
- Bachelor's
PLM Senior Analyst
Accenture —Montréal, QC
- $27.16–$51.20 an hour
- Full-time
- Hybrid work
- English
- Bachelor's
- No university degree
System and Network Administrator
Realties Olymbec Inc —Montréal, QC
- $75,000–$90,000 a year
- Full-time
- Bilingual
- English
- Computer networking
Lead Analyst Customer Applications Support
SITA Switzerland Sarl —Montréal, QC
- Full-time
- Hybrid work
- Engineering
- Bachelor's
- Python
- Work from home
- Employee assistance program
Game Integrity Analyst
Electronic Arts —Montréal, QC
- Temporary
- Microsoft Excel
- English
- Paid time off
Partners in Performance - Performance Strategy Associate
Accenture —Montréal, QC
- $41.11–$65.14 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Risk Rotational Analyst - Graduate
BNP Paribas —Montréal, QC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
Application Support Analyst (Senior)
CGI —Montréal, QC
- Full-time
- Microsoft Excel
- Oracle
- English
Quick apply
System Analyst
Vacances Air Canada / Air Canada Vacations —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- English
- Dental care
Quick apply
Analyst - Systems, Int.
Future Electronics —Kirkland, QC
- Bilingual
- Azure
- Windows
1d

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technical support analyst level 2 jobs near montréal, qc

L3 Technical support analyst

Moment Factory -
Montréal, QC

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Job details

Full-time

Qualifications

Bilingual
French
TCP
Customer service
English
DEC
Windows
Adobe Creative Suite
High school diploma or GED
Firewall
DHCP
JavaScript
IT support
DNS
Organizational skills
MacOS
Linux
TCP/IP
College diploma
Python
PowerShell
Shell Scripting
Intune
VPN

Full job description

A WORD ABOUT US

We come from many different places, but what unites us is our passion. At Moment Factory, each new project is a blank page awaiting the creativity and talent of our whole team, no matter the individual responsibilities, roles, or fields. Our desire to innovate, to take risks, and to learn from our mistakes and from each other is what allows us to create collective projects that go above and beyond. Today, thanks to a team of 450 creative minds, we have been able to create immersive multimedia environments for artists, museums, airports, brands, theme parks and events, as well as our signature shows. No matter the canvas – be it film, lighting, multimedia architecture, sound design, special effects, or interactive projects – the thirst for experimentation and innovation is at the core of our DNA.

YOUR TEAM

You will join the IT team, a close-knit group with a wide range of interests and expertise. Together, you will support the technological needs of Moment Factory employees, whether related to hardware, access management, software, or technical support.

YOUR MISSION

As an IT Technician, you will contribute to the optimization of information systems and the maintenance of services. You will oversee the ticketing system to provide outstanding customer support. You will follow up on requests and escalate them to higher support levels when necessary. You will also be responsible for tracking and managing IT equipment.

ROLES AND RESPONSIBILITIES

Act as a key player in supporting users both on-site and remotely;
Provide support for N2 and N3 escalations;
Ensure rigorous follow-up of ongoing incidents and issues;
Configure and optimize Apple macOS and Microsoft Windows 11 workstations;
Configure and support video conferencing systems;
Prepare IT equipment for new employees;
Participate in the evolution of the information system;
Contribute to projects related to the evolution of support systems;
Participate in the development of automation and AI solutions within your team.

YOUR JOURNEY INCLUDES

College diploma (DEC) or technical degree in computer systems management or equivalent;
Minimum of 5 years of progressive experience in IT support, including at least 2 years in a Level 2 or Level 3 role;
Proficiency in both French and English, spoken and written, with the ability to produce technical documentation in both languages;
Experience with Windows, macOS, and Linux operating systems;
Ability to automate complex tasks using PowerShell and Z Shell (ZSH);
Experience managing users in Microsoft O365 and/or Google Workspace environments;
Strong networking knowledge (TCP/IP, DNS, DHCP, VLAN) and workstation firewall configuration experience (Firewalls/VPN);
Expertise with IT asset management tools such as PDQ Deploy, Microsoft Intune, Iru (Kandji), EDR, or equivalent solutions;
Basic knowledge of programming languages such as Python and/or JavaScript is an asset;
Familiarity with creative production environments (Adobe Creative Cloud Suite, multimedia workflow management, graphic tablets, etc.);
Ability to leverage generative AI to accelerate technical diagnostics, complex script generation, and documentation;
Ability to administer and support enterprise generative AI tools.

YOUR QUALITIES

Ability to act as the final escalation point for critical and complex incidents;
Excellent prioritization and organizational skills;
Ability to mentor users and simplify technical concepts;
Attention to detail;
Strong ability to work under pressure;
Excellent customer service skills;
Autonomy and initiative.

SOME PERKS THAT COME WITH WORKING AT MOMENT FACTORY

Hybrid work mode to optimize work-life balance.
Group insurance benefits for you and your family.
Work from abroad for up to 30 days per year (consecutive or cumulative, including weekends), so you can explore the world while you work.
Wellness account allowing you to claim personal expenses.
inspiration account.
Free access to Dialogue telemedicine service, to quickly respond to your health concerns and those of your family.
5 paid sick days per year.
Personalized training and skills development plan through the Moment Factory School.
Daily meals at reduced cost, snacks, and coffee available at all times.
Studio Life Department, a catalyst for employee wellness initiatives (physical, mental health, social activities, etc.).

If you think this position is for you, we invite you to apply now. Unfortunately, we will not be able to follow up with each candidate, so we will only contact the selected individuals. Thank you for considering a career at Moment Factory. We are looking forward to meeting you!

Your resume will be read by Billy.

Apply Now

Refine Your Search

technical support analyst level 2 jobs in montréal, qc

L3 Technical support analyst

Technical Support Technician

Analyste, Technologies de l'information

Analyste Support IT / IT Support Analyst

Application Production Support Specialist

Data and Insights Analyst

Organizational Performance Analyst

Expert Developer – Application Modernization & Generative AI

Commercial Credit Analyst (New or Recent Graduate), Montreal

Junior Data Scientist

Senior Analyst - Technical, Clean Economy

PLM Senior Analyst

System and Network Administrator

Lead Analyst Customer Applications Support

Game Integrity Analyst

Partners in Performance - Performance Strategy Associate

Risk Rotational Analyst - Graduate

Application Support Analyst (Senior)

System Analyst

Analyst - Systems, Int.

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