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Conseiller en Préarrangements Funéraires | Sales Professional - Inside sales
Dignity Memorial —Longueuil, QC
- $16.10 an hour
- 8 hour shift
- Bilingual
- Sales
- High school diploma or GED
- Flexible schedule
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Conseiller en Préarrangements Funéraires | Sales Professional - Inside sales
Dignity Memorial —Longueuil, QC
Construire et accroître les réseaux de contacts de façon continue et établir des liens pour générer des recommandations afin d’obtenir des références pour les…
$16.10 an hour
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Conseiller en Préarrangements Funéraires | Sales Professional - Inside sales

Dignity Memorial -
Longueuil, QC

Quick apply

Job details

Full-time
$16.10 an hour

Qualifications

Bilingual
Computer operation
Sales
High school diploma or GED
Presentation skills
Computer skills
Driving Licence

Full job description

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

RESPONSABILITÉS DU POSTE

Générer des pistes de vente

Construire et accroître les réseaux de contacts de façon continue et établir des liens pour générer des recommandations afin d’obtenir des références pour les arrangements de cimetière au décès et les préarrangements funéraires en utilisant les outils, les processus et les normes de l’entreprise.

Être responsable d’un minimum de quatre heures de prospection chaque jour (journée de travail de 8 heures) : approcher des familles lors d’événements, faire du porte-à-porte ou assister à des séminaires de groupe.

Obtenir des références des familles servies par les succursales en assurant un suivi par des visites aux familles après le service.

Faire du réseautage et construire des relations communautaires et civiques.

Expliquer et faire les présentations du Dossier de planification personnelle Réseau Dignité aux familles servies et aux familles référées.

Maintenir et faire le suivi des activités pour assurer la productivité.

Avoir un horaire flexible pour atteindre les résultats, travailler le soir et la fin de semaine, fréquemment.

Établir des relations avec les familles

Établir et maintenir des relations d’affaires solides avec les familles : créer une connexion avec la famille, résoudre les problèmes soulevés et répondre aux besoins exprimés, faire le suivi.

Répondre aux demandes des clients en temps opportun, de manière respectueuse, sensible et professionnelle.

Soutenir les familles en période de deuil par des actes de gentillesse.

Établir des liens avec les familles grâce à l’écoute, à une communication honnête et à une préoccupation réelle.

Développer une compréhension des besoins uniques de chaque famille et proposer des solutions qui leur apportent une valeur ajoutée.

Rester en contact avec les familles pour s’assurer de leur satisfaction.

Se préparer pour tous les rendez-vous et effectuer toutes les procédures avec professionnalisme et attention aux détails.

Fournir un service au-delà des attentes pour garantir la satisfaction et constituer la base de ventes futures basées sur des relations à long terme.

Construire des relations de confiance pour gagner le droit de demander des références.

Obtenir des références pour protéger les membres de la famille, les amis et les proches, en démontrant clairement les avantages de la planification des arrangements.

Job Responsibilities

Lead Generation

Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards
Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminars
Obtains referrals from families served by the location by following up through visits with families after the service
Networks and builds community and civic relationships
Explains and presents Dignity Memorial® Personal Planning Guide presentations to families served and referred families
Maintains and tracks activity levels to ensure productivity
Remains flexible with schedule to achieve results; often works nights and weekends

Build Relationships with Families

Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through
Responds to client inquiries in a timely, respectful, sensitive and professional manner
Supports families in time of grief with acts of kindness
Connects with families through listening, honest communication and genuine concern
Develops an understanding of each family’s unique needs and offers solutions that provide value to them
Stays in touch with families to ensure satisfaction
Prepares for all appointments and performs all procedures with professionalism and attention to detail
Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships
Builds trust-based relationships to earn the right to ask for referrals
Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff
Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
Acts as one team, setting arrangement continuation visits within two to three days after the service
Shares family concerns with rest of the SCI team

Minimum Requirements

Education

High school education or equivalent
1-2 years of college or equivalent experience

License

Current state/province issued driver’s license with an acceptable driving record
In states/provinces where required, must hold a Funeral Directors License to perform this role

Experience

Sales experience or one to two years industry experience or equivalent education
Previous experience with Customer Relationship Management (CRM) systems is a plus

Knowledge, Skills and Abilities

Basic computer and technology skills within a sales environment
Ability to work well in a team, as well as independently
Ability to work beyond “standard” hours as the need arises
Good driving record
Good work ethic
High-level of integrity
Creative, outgoing and energetic
Comfortable presenting in front of others
Desire to help others
Bilingual, knowledge of another language is a plus

Pay

$16.10 per hour, plus a strong commission-based structure.

Postal Code: J4J 2H5

Category (Portal Searching): Sales

Job Location: CA-QC - Longueuil

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