Montréal Qc Delivery director Jobs – 10 Openings This Week

Director, Customer Delivery & Services
Novisto —Montréal, QC
- Team management
- AI
- Flexible schedule
Quick apply
Project Delivery Director
OSEDEA —Montréal, QC
- Full-time
- Hybrid work
- Software development
- APIs
- Agile
- Flexible schedule
Senior Director, Corporate compensation and programs delivery
WSP —Montréal, QC
- From $208,229 a year
- Hybrid work
- Microsoft Powerpoint
- English
- Finance
- Employee stock purchase plan
4d
Director, Program Delivery
Diabsolut —Montréal, QC
- Full-time
- PMP
- Salesforce
- Master's degree
Regional Delivery Director / Directeur régional de la prestation de services
Keyloop —Montréal, QC
- PMP
- Customer service
- English
21h
Director, Consulting Delivery – Salesforce Centre of Excellence
CGI —Montréal, QC
- Full-time
- Computer Science
- DevOps
- Engineering
Quick apply
Directeur(trice) / Director - Digital Platforms & Delivery Excellence
Genetec —Montréal, QC
- Full-time
- Hybrid work
- Computer Science
- Engineering
- English
- Tuition reimbursement
Quick apply
6d
Director of Client Delivery & Success
Chrono Innovation —Montréal, QC
- Full-time
- Hybrid work
- Google Suite
- Team management
- Agile
- Flexible schedule
Quick apply
Director Technical Delivery Lead /Directeur/trice données et analytiques
KPI Digital —Montréal, QC
- Full-time
- Hybrid work
- Business development
- Presentation skills
- Bachelor's
- Work from home
- Flexible schedule
Quick apply

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Director, Customer Delivery & Services

Novisto -
Montréal, QC

Quick apply

Job details

Qualifications

Jira
Quality improvement planning
Pricing
Operations management
Coaching
Strategic leadership
Process improvement
Quality management
Change management
Team management
Certified Scrum Master
SaaS
AI
Business strategy and management experience
Business process improvement

Full job description

The Director, Customer Delivery & Services will define the vision, strategy, and commercial success of Novisto's global services organization—not just its operations.

You will transform Customer Delivery into a scalable, revenue-generating business that accelerates customer value through implementation, advisory, enablement, and value realization services.

Your focus is threefold: build a commercially accountable services business, elevate customer outcomes by improving time-to-value and adoption, and create a delivery model that scales through people, processes, technology, and product.

With deep ESG expertise provided by our senior analysts, you'll focus on designing the operating model, delivery strategy, and commercial approach that enable exceptional customer outcomes at scale.

Key Responsibilities:

Services Strategy and Commercial Ownership

Define and execute the global services strategy: the portfolio of implementation, advisory, enablement, and realization offerings, and the roadmap to strengthen it
Own the services operating plan, revenue, and margin, reporting on attach rate, advisory conversion, and services revenue contribution
Own the services catalog and rate card: inclusions, exclusions, pricing, and scoping standards, in partnership with the VP CS and pricing stakeholders
Give CSMs clear guidance on what is billable, and standardize advisory scoping, proposals, and credit tracking

Customer Value and Delivery Quality

Establish service delivery standards that improve time-to-value, solution adoption, customer confidence, and successful completion of critical reporting and assurance milestones
Build delivery governance: quality reviews, milestone checkpoints, and clear escalation paths across services and support
Ensure delivery quality and customer outcomes are measured alongside operational efficiency and financial performance

Services Operations and Delivery Management

Build and own the services queue end to end: intake, triage, assignment, prioritization, and delivery against committed dates, with published SLAs so internal partners and customers know what to expect without chasing
Build a coverage and ownership model so account knowledge survives absences and transitions, backed by delivery dashboards on throughput, cycle time, and aging
Build a capacity and utilization model from ticket and delivery data, forecast demand against the ESG reporting calendar (CDP, EcoVadis, S&P seasons), and staff ahead of peaks
Give CS leadership a monthly view of capacity, delivery performance, and the unit economics of services work

Scalable Delivery Organization

Turn high-volume, repetitive delivery work (initial metric setup and configuration, digitization, backfills, bulk imports, field mapping) into standardized, AI-assisted workflows with measured time savings
Build the playbook library so quality does not depend on who picks up the ticket
Partner with Product so recurring delivery friction feeds the platform roadmap, making the product itself a scale lever
Set an efficiency agenda with targets, so scale comes from design rather than headcount or heroics

People Leadership and Partnership

Act as the direct people leader for the ESG Analyst and Customer Support teams: weekly 1:1s, coaching, performance feedback, and escalation support
Protect the teams' strong development culture; route deep ESG-technical questions to senior analysts rather than arbitrating methodology personally
Partner with CSM leadership on staffing new deals, and with Onboarding peers on handoffs and escalations
Contribute as a member of the CX leadership team, shaping how delivery works across the customer lifecycle

Job Requirements

7+ years of experience in SaaS Professional and Advisory Services
Defined services strategy and owned a services number (operating plan, revenue, margin, attach rate, or utilization), with the judgment to know what to charge for and what to invest in the relationship
Built or scaled a professional services or services operations function in B2B SaaS serving enterprise customers
Hands-on experience packaging services: catalogs, rate cards, scoping standards, and margins
Implemented delivery infrastructure: SLAs, quality governance, capacity models, dashboards (Jira, PSA tools, or equivalent)
Concrete, measured examples of AI or automation adoption in delivery work
People leadership of specialist teams, with evidence of driving process change without losing the people
Nice to have: experience leading multiple teams or leaders as a delivery organization scales
Nice to have: exposure to ESG, sustainability, carbon accounting, or the reporting ecosystem (CDP, EcoVadis, GRI, ISSB, CSRD)

What we offer

Join an early-stage, well-financed company
Advance Novisto's purpose of contributing to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through our ESG data management software
Contribute your knowledge and insights to increase awareness and knowledge of sustainability
Generous health benefits (100% Insurance coverage & access to Dialogue's telemedicine app)
Flexible schedules & opportunity to work remotely
4 weeks of vacation
Stock option plan
If you prefer to work at the office, we have a beautiful office in Old Montreal, close to downtown and steps away from a metro (subway) station

Quick apply

Refine Your Search

delivery director jobs in montréal qc

Director, Customer Delivery & Services

Project Delivery Director

Senior Director, Corporate compensation and programs delivery

Director, Program Delivery

Regional Delivery Director / Directeur régional de la prestation de services

Director, Consulting Delivery – Salesforce Centre of Excellence

Directeur(trice) / Director - Digital Platforms & Delivery Excellence

Director of Client Delivery & Success

Director Technical Delivery Lead /Directeur/trice données et analytiques

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