Montréal Qc Incident manager Jobs – 58 Openings This Week

SFT: Technical Support & IT Operations Manager (N2)
MSP OPERATIONAL CORP —Montréal, QC
- $90,000–$120,000 a year
- Full-time
- Negotiation
Quick apply
ITSM Incident Manager
Atlantis IT group —Montréal, QC
- Contract
- Analysis skills
- Organizational skills
- Communication skills
Quick apply
4d
Senior Payroll & Benefits Specialist
Confidential —Montréal, QC
- Overtime
- Bilingual
- Microsoft Excel
- Microsoft Office
- Store discount
- Wellness program
Quick apply
Technical Support Specialist II
Stella-Jones Inc. —Montréal, QC
- Full-time
- Bilingual
- Computer science
- Microsoft Outlook
- Disability insurance
- Dental care
Quick apply
IT Help Desk Support - Bilingual
YM inc —Mont-royal, QC
- Full-time
- Bilingual
- English
- Windows
- Store discount
- Dental care
Quick apply
Delivery Manager
Croesus —Laval, QC
- Full-time
- Hybrid work
- Bilingual
- English
- Communication skills
- Profit sharing
Quick apply
4d
Manager Threat Hunter (Bilingual FR/EN)
Pwc Canada —Montréal, QC
- $112,400–$162,400 a year
- Full-time
- Bilingual
- English
- Linux
Manager, IT Operations Command Center
Bombardier —Dorval, QC
- Hybrid work
- Bilingual
- English
- Bachelor's
- Dental care
- Employee assistance program
Director of IT Security (Remote Canada)
Directive —Montréal, QC
- $165,000–$200,000 a year
- Full-time
- Remote
- Business
- Communication skills
- Designated paid holidays
- Disability insurance
Manager - ServiceNow
KPMG —Montréal, QC
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
IT On-site Support Technician
WSP —Montréal, QC
- $67,000–$97,200 a year
- Weekends as needed
- Bilingual
- Computer Science
- English
Information Security Compliance Analyst
Gowling WLG —Montréal, QC
- $100,000–$115,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Bachelor's
- Disability insurance
- Dental care
Quick apply
Spécialiste SOC / SOC Specialist (Incident Responder)
Genetec —Montréal, QC
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Computer networking
- Tuition reimbursement
Quick apply
Senior Analyst, Information Security (GRC) and Crisis Management
PSP Investments —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- Writing skills
- Paid time off
IT Asset Manager
BNP Paribas —Montréal, QC
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- English
12d
Office Manager
Ray-Mont Logistics —Montréal, QC
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Employee assistance program
Quick apply
6d
IT Service Desk Manager, Canada
Thales —Montréal, QC
- $115,000–$138,000 a year
- Full-time
- Bilingual
- Computer science
- Microsoft Outlook
- Designated paid holidays
- Disability insurance
Murex Credit/Rates Functional Support – Front Office (ENG)
CGI —Montréal, QC
- Full-time
- Bilingual
- English
- Profit sharing
- Employee stock purchase plan
Quick apply
Bilingual Senior Specialist, Store Technical Support (FR/EN) / Spécialiste Senior Bilingue, Support Technique en Magasin (Français/Anglais)
RADAR —Montréal, QC
- $85,000–$110,000 a year
- On call
- Remote
- Bilingual
- Customer service
- English
- Disability insurance
- Dental care
Quick apply
Property manager - Montreal
Groupe Mach —Montréal, QC
- Full-time
- Bachelor's
- Accounting
- Budgeting
- Dental care
- Employee assistance program
Quick apply

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incident manager jobs near montréal qc

SFT: Technical Support & IT Operations Manager (N2)

MSP OPERATIONAL CORP
Montréal, QC

Quick apply

Job details

Permanent | Full-time
$90,000–$120,000 a year

Qualifications

Microsoft Windows Server
System administration
Incident management
DHCP
Incident response
IT support
DNS
VMWare
Active Directory
Negotiation
VPN

Full job description

Advance your IT career. We are recruiting on behalf of our client for a Technical Support & IT Operations Manager (L2).

Location: Montreal, Quebec
Work Model: Hybrid
Full-time permanent position

At MSP Corp, we don’t just build our own teams — we help our clients build theirs. As a national leader in managed IT services, we partner with exceptional companies to find the right talent to power their growth. We are currently supporting one of our clients in the search for a Technical Support & IT Operations Manager (N2).

About the role

We are currently seeking a Technical Support & IT Operations Manager (N2) to join our team. This is a highly autonomous, senior-level role responsible for end-to-end technical operations, infrastructure stability, vendor coordination, and operational ownership. This position combines advanced hands-on technical support with operational oversight, vendor management, and client/partner coordination. There is no internal L1 support layer the successful candidate will fully own the technical environment from incident resolution to vendor escalation and service continuity.

As a Technical L2 Hands-On Manager, you will act as the primary technical owner for all operational and infrastructure-related matters. You will independently manage technical incidents, maintain infrastructure stability, coordinate with external vendors and partners, and ensure high-quality service delivery across the environment.

This role is ideal for a highly accountable technical professional who is equally comfortable troubleshooting complex systems, managing escalations, coordinating third-party providers, and driving operational improvements.

Key Responsibilities

Act as the primary escalation point for all technical issues
Independently troubleshoot and resolve infrastructure and support incidents
Own the complete ticket lifecycle from intake to resolution
Manage and coordinate critical production incidents and outages
Ensure timely communication and resolution of operational issues
Microsoft 365 / Entra ID
Windows Server / Active Directory environments
Networking infrastructure (DNS, DHCP, VPN, firewalls)
Virtualization platforms (VMware / Hyper-V)
Backup and disaster recovery systems
Perform system maintenance, troubleshooting, and optimization
Ensure uptime, performance, reliability, and security stability
Monitor systems proactively and identify operational risks
Manage relationships with IT vendors, service providers, and external partners
Coordinate and escalate vendor-related incidents and service interruptions
Track SLA performance and ensure vendor accountability
Negotiate support timelines and drive issue resolution
Act as the primary technical liaison between operations and third-party providers
Prioritize and manage all incoming technical workload independently
Ensure consistent service delivery without internal support tiers
Handle after-hours support or critical incident response when required
Maintain operational continuity across infrastructure and support environments
Improve operational workflows, documentation, and technical procedures
Identify recurring issues and implement permanent corrective actions
Contribute to automation and operational efficiency improvements
Standardize troubleshooting and escalation processes

Required Skills & Experience

5–10+ years of experience in IT support, systems administration, or MSP environments
Strong hands-on technical expertise with:
- Microsoft 365 / Entra ID
- Active Directory
- Windows Server environments
- Networking and firewall technologies
- Virtualization platforms (VMware / Hyper-V)
Proven ability to operate independently without tiered support structures
Experience managing vendors and external IT partners
Strong troubleshooting, prioritization, and incident management skills
Excellent communication, coordination, negotiation, and escalation management abilities
Fully autonomous technical operator
Comfortable owning both technical operations and external relationships
Strong accountability mindset with end-to-end ownership mentality
Able to manage competing priorities in high-pressure environments
Practical, decisive, and solution-oriented
Strong operational and client-facing professionalism

Ready to make a difference? Join us and shape the future. Apply today!

Quick apply

Refine Your Search

incident manager jobs in montréal qc

SFT: Technical Support & IT Operations Manager (N2)

ITSM Incident Manager

Senior Payroll & Benefits Specialist

Technical Support Specialist II

IT Help Desk Support - Bilingual

Delivery Manager

Manager Threat Hunter (Bilingual FR/EN)

Manager, IT Operations Command Center

Director of IT Security (Remote Canada)

Manager - ServiceNow

IT On-site Support Technician

Information Security Compliance Analyst

Spécialiste SOC / SOC Specialist (Incident Responder)

Senior Analyst, Information Security (GRC) and Crisis Management

IT Asset Manager

Office Manager

IT Service Desk Manager, Canada

Murex Credit/Rates Functional Support – Front Office (ENG)

Bilingual Senior Specialist, Store Technical Support (FR/EN) / Spécialiste Senior Bilingue, Support Technique en Magasin (Français/Anglais)

Property manager - Montreal

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