Montréal Qc It help desk remote Jobs – 8 Openings This Week

Bilingual IT Help Desk Support
Beyond Bilingual Inc. —Mont-royal, QC
- Up to $60,000 a year
- Full-time
- Bilingual
- English
- Microsoft Office
- Dental care
- Tuition reimbursement
Quick apply
IT Help Desk Support - Bilingual
YM inc —Mont-royal, QC
- Full-time
- Bilingual
- English
- Windows
- Store discount
- Dental care
Quick apply
Help Desk Assistant / IT Field Technician
Saint Laurent Consulting —Montréal, QC
- $20–$26 an hour
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
Quick apply
Technical Support Analyst
BDO —Montréal, QC
- Full-time
- Bilingual
- Microsoft Outlook
- Customer service
- Paid time off
8d
IT On-site Support Technician
WSP —Montréal, QC
- $67,000–$97,200 a year
- Weekends as needed
- Bilingual
- Computer Science
- English
Helpdesk Manager / Responsable du service d'assistance
Digital Days —Montréal, QC
- Full-time
- Bilingual
- Management
- Computer Science
- COVID-19 protective measures
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

Bilingual IT Help Desk Support
Beyond Bilingual Inc. —Mont-royal, QC
Experience with Windows domain networking, local area networking, remote access software, VPN, and virtual machine (VM) technology troubleshooting.
Up to $60,000 a year
Quick apply
IT Help Desk Support - Bilingual
YM inc —Mont-royal, QC
Le poste de *technicien(ne) bilingue – soutien au service d’assistance TI* consiste à offrir du soutien aux utilisateurs / du service à la clientèle pour les…
Quick apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Technician/HelpDesk
Resyst Inc. —Toronto, ON
Have a valid Driver's license (G2 or G). Provide first-line technical support via help desk channels, assisting users with hardware, software, and network…
$38,500–$42,500 a year
Quick apply
2d
IT Service Desk Support Specialist
City of Markham —Markham, ON
Act as the first point of contact and provides first level of IT support to clients via telephone, email and chat remotely for hardware, software and mobile…
$70,578–$87,398 a year
Quick apply
8d

Show more jobs in cities nearby

I want to receive the latest job alerts for it help desk remote in montréal qc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it help desk remote jobs near montréal qc

Technical Support Analyst jobs in Montréal, QC

IT Support jobs in Montréal, QC

Bilingual Technical Support jobs in Toronto, ON

It Support Evening Shift Job jobs in Toronto, ON

Behaviour Analyst School Board jobs in Ontario

Technical Support Analyst jobs in Winnipeg, MB

Community Support Worker jobs in Toronto, ON

Technical Support Analyst jobs in Chatham Kent, ON

Technical Support Analyst jobs in British Columbia

Technical Support Analyst jobs in North York, ON

Technicien Juridique jobs in Longueuil, QC

Technicien Helpdesk jobs in Boisbriand, QC

Technicien Paie jobs in Chambly, QC

Virtual Medical Assistant jobs in Calgary, AB

Assistant Surveyor jobs in Toronto, ON

Entry Level Administrative Assistant jobs in Edmonton, AB

Accounting Assistant jobs in London, ON

Personal Support Worker jobs in Brantford, ON

Home Support Worker jobs in St. John's, NL

Helpdesk Support jobs in Toronto, ON

Bilingual IT Help Desk Support

Beyond Bilingual Inc.
Mont-royal, QC

Quick apply

Job details

Permanent | Full-time
Up to $60,000 a year

Qualifications

Bilingual
French
Post-secondary education
English
Microsoft Office
Analysis skills
Remote access software
Computer networking
Organizational skills
MacOS
IT
Communication skills
Time management
VPN

Full job description

Bilingual IT Help Desk Support

Location: Mont-Royal, Montreal
Job Type: Full-Time, Permanent
Work Arrangement: 100% Onsite (Corporate Office)
Schedule: Monday to Friday, 8:00 AM – 5:00 PM (1-hour lunch)
Salary: up to $60,000

Company Overview

Our client is a leader in their industry and continues to grow, operating an integrated network of retail stores that provide a full range of clothing choices within various niches. They offer an inclusive, supportive, and growth-oriented work environment.

Perks & Benefits

Company-paid health, dental, and vision benefits (after 6 months)
Employee discounts
Casual dress code Comprehensive training and onboarding
Supportive, family-oriented work atmosphere Tuition reimbursement opportunities
Tremendous career advancement potential

Job Overview

The Bilingual IT Help Desk Support role is responsible for providing user support and customer service for company-supported computer applications and platforms. This position is focused on troubleshooting problems and advising users on the most appropriate course of action to resolve technical issues.

Duties and Responsibilities

Act as the primary point of contact for users, handling inquiries related to support, policies, and procedures.
Assign and escalate technical issues to the appropriate IT Systems Support technician, supporting corporate offices. There are a total of 10 corporate offices, with 4 being directly supported by this role.
Maintain ongoing communication with users, ensuring they are always informed about the status of their support tickets.
Follow up with assigned personnel to ensure that reported problems are resolved in a timely manner.
Document and maintain solutions within the appropriate support systems for future reference.
Escalate recurring or unresolved problems to the IT Support Team Lead after all troubleshooting efforts have been made.
Proactively identify opportunities for improvement and collaborate with the Manager, IT Support, to implement processes that enhance Help Desk operations.

Qualifications

Post-secondary education in a related field or an equivalent combination of education and experience
At least one year of experience in an information technology role, specifically in providing computer support.
Strong understanding of Windows 11/8, Mac OSX, and Microsoft Office applications.
Experience with Windows domain networking, local area networking, remote access software, VPN, and virtual machine (VM) technology troubleshooting.
Background in end-user support, including assisting and training users.
Technical writing skills.
Proficiency in Microsoft Office.

Related Work Skills

Ability to build effective relationships with users.
Strong verbal and written communication skills.
Team player who works well in collaborative environments.
Effective time management and multitasking abilities.
Excellent organizational skills and the ability to prioritize multiple tasks.
Proven ability to perform well under pressure and meet deadlines.
Strong analytical and problem-solving skills.
Solid technical understanding and the capacity to learn new programs quickly.
Self-motivated, energetic, and able to adapt quickly to changes.
Willingness to work a flexible schedule as needed.

Job Types: Full-time, Permanent

Application question(s):

Are you fully bilingual in French and English, with the ability to support users professionally in both languages?
How many IT support/help desk tickets do you typically handle per day?
What types of IT support tickets do you have the most experience resolving?
Do you have hands-on experience troubleshooting printer issues, including printer drivers, print queues, network printers, or multi-function printers?
Do you have experience supporting macOS users in a professional IT environment? If yes, what types of Mac issues have you supported?
Have you supported Android scanners, Zebra devices, handheld scanners, or similar wireless devices from an IT troubleshooting perspective?
Are you comfortable troubleshooting hardware issues remotely, such as a laptop that will not power on, before recommending replacement or an in-office visit?
What ticketing system have you used in previous IT support roles?
This role is 100% onsite in Mont-Royal, Montreal, Monday to Friday from 8:00 AM to 5:00 PM. Are you able to commit to this schedule and location?

Work Location: In person

Quick apply

Refine Your Search

it help desk remote jobs in montréal qc

Bilingual IT Help Desk Support

IT Help Desk Support - Bilingual

Help Desk Assistant / IT Field Technician

Technical Support Analyst

IT On-site Support Technician

Helpdesk Manager / Responsable du service d'assistance

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alerts for it help desk remote in montréal qc

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected