Montréal Qc Technical support engineer Jobs – 3 Openings This Week

Technical Support Engineer
Total IT Global —Montréal, QC
- $200–$230 a day
- Full-time
- Inventory management
- Windows
- Microsoft Office
Quick apply
Customer Support Engineer
TelcoBridges —Boucherville, QC
- Full-time
- Engineering
- English
- Travel
- Profit sharing
- Flexible schedule
Engineering Technologist- Electrical Systems, Technical Support
Bombardier —Dorval, QC
- On call
- English
- Microsoft Office
- Travel

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Technical Support Engineer

Total IT Global -
Montréal, QC

Quick apply

Job details

Full-time | Contract
$200–$230 a day

Qualifications

Desktop support
Computer repair
Defect resolution root cause analysis
SCCM
Inventory management
Microsoft Exchange
Windows
Android
Microsoft Office
DHCP
Computer hardware
Remote access software
Ticket management systems
Customer service orientation
DNS
Network support
MacOS
Customer support
Client interaction
Active Directory
Debugging
Intune
Failure analysis
Mobile devices

Full job description

Job Description:

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions:

Provide support on Client Windows platform, for desktop/end user technologies, Engineer should have good experience in- Meeting Room , AV Room, Peripheral ,( audio, video and conferencing setups ) Supports, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.

Duties shall include, but not be limited to:

Excellent working knowledge of Windows 7, 8, 10, 11

Good working knowledge of Windows. (MacOS a plus).

Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards.

Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM), Intune, Autopilot is a must

Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.

Basic troubleshooting knowledge of iPad, iPhone, Android, and other smart technologies

Excellent working knowledge in asset / inventory management

Ability to maintain composure and focus while troubleshooting and solving technical issues.

Ability to adhere to a schedule of client appointments while adapting to customer requests.

Demonstrated ability to communicate complex technical concepts in simple language.

Strong Experience in Multi-Functional Printer troubleshooting

Travel within the city required

Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.

Pay: $200.00-$230.00 per day

Work Location: In person

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Technical Support Engineer

Customer Support Engineer

Engineering Technologist- Electrical Systems, Technical Support

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