montréal qc technical support telus Jobs – 20 Openings This Week

Bilingual (En/FR) Technical Customer Service Agent II
Telus Health —Montréal, QC
- Full-time
- Remote
- Bilingual
- English
- Bachelor's
14d
Senior Technical Customer Service Agent
TELUS —Montréal, QC
- $57,000–$105,000 a year
- Full-time
- Bilingual
- Microsoft Excel
- Customer service
8d
RF Operations Specialist (Wireless Technician) | Montreal, Quebec
TELUS —Montréal, QC
- Full-time
- Bilingual
- Microsoft Word
- Computer science
7d
Technical Coordinator - Montreal
Groupe Mach —Montréal, QC
- Overtime
- Microsoft Office
- Dental care
- Employee assistance program
Quick apply
Benefit Administrator
Telus Health —Montréal, QC
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
Business Consultant - Capital Management (Wireless Network)
TELUS —Montréal, QC
- $86,000–$136,000 a year
- Full-time
- Bilingual
- Microsoft Excel
- Engineering
Bilingual Pharmacy Trainer - Business Analyst II
TELUS —Montréal, QC
- $57,000–$105,000 a year
- Full-time
- Bilingual
- Software troubleshooting
- Salesforce
Senior QA Automation Analyst (Contract - 100% Remote)
Telus Health —Montréal, QC
- $58,100–$107,900 a year
- Full-time
- Remote
- Computer Science
- Engineering
- English
Sr Systems Quality Analyst
Telus Health —Montréal, QC
- Full-time
- Bilingual
- English
- Agile
9d
Bilingual Senior Security Architect - Compliance Team
TELUS —Montréal, QC
- $103,000–$153,000 a year
- Full-time
- Bilingual
- Computer science
- Computer Science
8d
Senior Software Developer C++/Python
Spiria —Montréal, QC
- $300 an hour
- Full-time
- Hybrid work
- Bilingual
- English
- C++
- Profit sharing
- Employee assistance program
Quick apply
5d
Functional Lead, Implementation
Telus Health —Montréal, QC
- $62,800–$112,800 a year
- Full-time
- Remote
- Bilingual
- English
- Administrative experience
- Work from home
Manager, Programs Delivery & Operations – Airport Service Quality
Airports Council International —Montréal, QC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
ASQ - Market Research Analyst
Airports Council International —Montréal, QC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Manager, Knowledge Management & AI Enablement
TELUS —Montréal, QC
- $109,000–$202,000 a year
- Full-time
- English
- Master's degree
- Bachelor's
8d
Investment Consultant
Telus Health —Montréal, QC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Log Specialist - Quebec
Dynatrace —Montréal, QC
- $130,000–$160,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
- Employee stock purchase plan
- Dental care
Maintenance Technician Supervisor
Groupe Mach —Montréal, QC
- Overtime
- Microsoft Office
- In-person
- Mileage reimbursement
- Dental care
Quick apply
Construction Estimator
Groupe Mach —Montréal, QC
- Full-time
- Engineering
- Bachelor's
- Construction
- Dental care
- Employee assistance program
Quick apply
12d
Functional Lead, Pension Calculation Implementation
Telus Health —Montréal, QC
- Full-time
- Bilingual
- Microsoft Excel
- Azure

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Bilingual (En/FR) Technical Customer Service Agent II

Telus Health -
Montréal, QC

Apply Now

Job details

Full-time
14 days ago

Qualifications

Bilingual
French
English
Technical support
Bachelor's
College diploma
Business requirements
Information Technology

Full job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Create awesome experiences for our customers.

Join our team and what we’ll accomplish together

At TELUS Health, we are on a mission to create a healthier world, one life at a time. As a global-leading health and well-being provider, we deliver digital-first solutions that improve outcomes across physical, mental, and financial health. In this role, you will support TELUS Health One, our premier Employee Engagement Platform and Employee Assistance Program (EAP). Serving millions of users worldwide, this platform provides 24/7 access to critical mental health support and work-life services.

As an Application Support Analyst, you will provide Tier 1 and 2 support, taking ownership of the investigation, diagnosis, and resolution of technical and service-related inquiries. You will act as the "voice of the client" internally, collaborating with our product teams to provide feedback in our fast-paced, SLA-driven environment.

This is not your typical help desk role. We are looking for a customer-first problem solver who understands that behind every technical ticket is a person seeking support. You won't just be troubleshooting software; you will be ensuring that employees and their families can seamlessly access the care and resources they need. We value a proactive approach and a natural curiosity to explore how the platform works, aiming to resolve inquiries independently whenever possible before escalating to our engineering partners.

What you’ll do

Understand business requirements, build test cases and test software changes
Troubleshoot problems by researching, analyzing and identifying symptoms and causes
Meet client deadlines according to the service level agreements by appropriately managing and prioritizing assigned tasks while ensuring quality control
Comply with the best practices available including standards of confidentiality and peer review
Participate in special projects as well as new implementations, according to the needs of the department
Recognize business process inefficiencies and recommend improvements
Build knowledge management through regularly documenting and sharing lessons learned, Q&A to the team’s knowledge base

What you bring

3–5 years of experience in Customer-Facing Application or Technical Support
Fluency in English and French, with the ability to provide high-quality support in both languages.
The ability to thrive in an SLA-driven environment, expertly prioritizing a high volume of tasks to meet deadlines without sacrificing quality.
You have a genuine desire to help people and an innate ability to show empathy, especially when users are frustrated. You don't just close tickets; you support people.
You excel at active listening allowing you to de-escalate stressful situations with grace and patience.
You have a knack for taking complex, technical jargon and translating it into clear, simple instructions that a non-technical user can easily follow.
You take personal pride in seeing a problem through to the end. You are the ultimate advocate for the customer within our internal teams.

While you might not know every system yet, you have a "detective" mindset. You love to poke around, ask "why," and figure out how things work.
You thrive in a fast-paced environment where things change quickly. You view a new software update not as a hurdle, but as an opportunity to learn.
You have excellent written and verbal skills, with a focus on being concise, professional, and warm in every interaction.
A University degree or College diploma (Business, IT) and or relevant experience

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

#LI-REMOTE

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Apply Now

Refine Your Search

technical support telus jobs in montréal qc

Bilingual (En/FR) Technical Customer Service Agent II

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