Montréal Qc Technical support telus Jobs – 18 Openings This Week

Benefit Administrator ( Bilingual )
Telus Health —Montréal, QC
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
T-SQL Programmer
Telus Health —Montréal, QC
- $58,100–$107,900 a year
- Full-time
- Bilingual
- Microsoft Excel
- Azure
Technical Specialist, Project Management
Defence Construction Canada —Montréal, QC
- $80,886–$105,152 a year
- Bilingual
- PMP
- Engineering
- Disability insurance
- Dental care
2d
Functional Lead, Defined Benefits Implementation
Telus Health —Montréal, QC
- $62,800–$112,800 a year
- Full-time
- Remote
- Bilingual
- English
- Administrative experience
- Work from home
IT Manager, Quality Assurance (Montreal, QC)
Telus Health —Montréal, QC
- Full-time
- Bilingual
- Management
- Computer Science
Bilingual IT Business Analyst (100% remote)
Telus Health —Montréal, QC
- Full-time
- Remote
- Bilingual
- Computer Science
- English
9d
Vendor Manager - Global Telecom Expenses Management & Supplier Relationships
TELUS —Montréal, QC
- $86,000–$136,000 a year
- Full-time
- Microsoft Excel
- Engineering
- English
4d
Customer PreSales Solutions Architect- Wholesale Solutions
TELUS —Montréal, QC
- $100,000–$150,000 a year
- Full-time
- Bilingual
- Sales
- English
Payroll Advisor - People & Culture (temporary 1 year)
TELUS —Montréal, QC
- $70,000–$120,000 a year
- Temporary
- Bilingual
- Microsoft Excel
- English
Sr Sales Specialist - Unified Communications, Managed Network and Security
TELUS —Montréal, QC
- $187,000–$237,000 a year
- Full-time
- Bilingual
- Sales
- Salesforce
Bilingual Pharmacy Trainer - Business Analyst II
TELUS —Montréal, QC
- $57,000–$105,000 a year
- Full-time
- Bilingual
- Software troubleshooting
- Salesforce
Bilingual Software Product Owner (100% remote)
Telus Health —Montréal, QC
- Full-time
- Remote
- Bilingual
- Azure
- DevOps
11d
Investment Consultant
Telus Health —Montréal, QC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Bilingual Senior Security Architect - Compliance Team
TELUS —Montréal, QC
- $103,000–$153,000 a year
- Full-time
- Bilingual
- Computer science
- Computer Science
Maintenance Technician Supervisor
Groupe Mach —Montréal, QC
- Overtime
- Microsoft Office
- Dental care
- Employee assistance program
Quick apply
5d
Construction Estimator
Groupe Mach —Montréal, QC
- Full-time
- Engineering
- Bachelor's
- Construction experience
- Dental care
- Employee assistance program
Quick apply
Functional Lead, Pension Calculation Implementation
Telus Health —Montréal, QC
- Full-time
- Bilingual
- Microsoft Excel
- Azure

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2d

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Benefit Administrator ( Bilingual )

Telus Health -
Montréal, QC

Apply Now

Job details

Full-time

Qualifications

Bilingual
Microsoft Word
French
Microsoft Excel
Microsoft SQL Server
English
Microsoft Office
SQL
Bachelor's
College diploma
Business requirements
SaaS
Business
Communication skills

Full job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The Benefits Administrator will be expected to take ownership of the investigation, diagnosis, and resolution of our clients' technical and customer service-related benefits questions. Responding to tickets and calls from clients having issues with their benefits and/or software. You will be expected to be a product expert and understand the clients' needs in depth. You will be the voice of your clients internally and act as a liaison between the client, support, and configuration/implementation teams. We are SLA driven, thus providing product feedback and escalation of issues in a time sensitive manner is critical. Working with the Application Support Team Manager, you will be an important contributor to this team.

What's in it for you

Mix of internal and external client interactions and a dynamic, collaborative team driving innovation in our industry
Career progression and professional development opportunities as you develop expertise
Build executive presence with client-facing presentations and demos
Comprehensive customizable benefits package to suit your unique needs and lifestyle
Paid vacation days & well-being days plus a well-being expense account to help maintain a better work/life balance
Various investment options such as employee share purchase plan, group RRSP & TFSA, and DC pension plan
Generous mental health support account to cover the cost of therapy/counseling sessions

Responsibilities

Resolve client inquiries by phone, email support or ticketing system with the ability to handle sensitive escalated issues
Understand business requirements, build test cases and test software changes
Troubleshoot problems by researching, analyzing and identifying symptoms and cause
Meet client deadlines according to the service level agreements by appropriately managing and prioritizing assigned tasks while ensuring quality control
Comply with the best practices available including standards of confidentiality and peer review
Coach and mentor junior staff within the team
Participate in special projects as well as new implementations, according to the needs of the department
Recognize business process inefficiencies and recommend improvements
Build knowledge management through regularly documenting and sharing lessons learned, Q&A to the team's knowledge base
Occasionally required to work outside regular business hours to perform business systems testing

Qualifications

Minimum 3 years of work experience in the Benefits field
University or college diploma in business administration or equivalent
SaaS experience is an asset
Exceptional problem-solving skills, documentation and multitasking skills
Excellent written and verbal communication skills
Excellent teamwork skills – able to collaborate and build strong relationships with clients and internal teams
Demonstrate enthusiasm, team spirit, strong work ethic and flexibility
Ability to handle multiple urgent priority issues concurrently and prioritize conflicting demands without supervision
Demonstrate initiative, flexibility and provide complete follow through on areas of responsibility
Ability to generate a sense of urgency and bring together appropriate teams
Ability to understand and use current technology tools and have a very good knowledge of Microsoft Office (Word, Excel, etc.)
Experience with Microsoft SQL script
Bilingual ( French and English )

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Apply Now

Refine Your Search

technical support telus jobs in montréal qc

Benefit Administrator ( Bilingual )

T-SQL Programmer

Technical Specialist, Project Management

Functional Lead, Defined Benefits Implementation

IT Manager, Quality Assurance (Montreal, QC)

Bilingual IT Business Analyst (100% remote)

Vendor Manager - Global Telecom Expenses Management & Supplier Relationships

Customer PreSales Solutions Architect- Wholesale Solutions

Payroll Advisor - People & Culture (temporary 1 year)

Sr Sales Specialist - Unified Communications, Managed Network and Security

Bilingual Pharmacy Trainer - Business Analyst II

Bilingual Software Product Owner (100% remote)

Investment Consultant

Bilingual Senior Security Architect - Compliance Team

Maintenance Technician Supervisor

Construction Estimator

Functional Lead, Pension Calculation Implementation

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