Nanaimo, Bc Guest service agent Jobs – 4 Openings This Week

Front Desk Agent
Evergreen Hospitality Group —Nanaimo, BC
- $20–$25 an hour
- Full-time
- English
- Hotel
- Front desk
- Relocation assistance
- Paid time off
Quick apply
Customer Service Agent
Harbour Air Ltd —Nanaimo, BC
- Part-time
- Heavy lifting
- Customer service
- Computer skills
Quick apply
12d
Front desk/Night Auditor - Relocate to Port Hardy, B.C.
Kwa'lilas Hotel —British Columbia
- $20–$23 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Relocation assistance
Quick apply
1d

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Front Desk Agent

Evergreen Hospitality Group
Nanaimo, BC

Quick apply

Job details

Full-time
$20–$25 an hour

Qualifications

English
Hospitality Management
Front desk
Guest services
Cash handling
Communication skills

Full job description

Company Overview

The Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups. We currently operate more than 25 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, Campbell River, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford, Hope), to the Sunshine Coast (Gibsons, Sechelt, Halfmoon Bay, Powell River).

Position Overview

As an experienced Guest Service Agent, you understand the importance of an efficient and welcoming check-in experience for our guests. You are committed to going above and beyond to make their stay memorable. With your engaging smile, warm personality and customer service focus, you will be empowered to curate incredible experiences.

Our Guest Service Agents have significant exposure to Evergreen’s regional management, with the opportunity to take on as much responsibility as they can demonstrate the capability for. Over time, there may be opportunities to transfer to other Evergreen properties, depending on aptitude/interest.

Our team is hiring for multiple roles across Vancouver Island and the Sunshine Coast.

Responsibilities

Check guests in and out of the hotel with warm and engaging service
Acknowledge guests waiting in line
Confirm rate and type of room while checking the guest into the hotel
Upon departure, offer a friendly greeting and ask if the stay was satisfactory
Take responsibility for any guest inquiries and problems
Be fully versed and competent in all aspects of Front Office operations and provide the highest levels of professional and prompt Guest Service
Assist in the coordination and blocking of rooms for incoming groups and tour arrivals
Other duties as assigned

Evergreen is an equal opportunity employer. We are committed to diversity, inclusion, and equitable access to opportunities. Accommodations are available upon request for candidates taking part in the selection process.

Skills and qualifications

A minimum of one year of experience as a Front Desk Agent in a mid to upscale environment requiring a similar standard of guest/customer service. A degree or diploma in hospitality may be considered in lieu of six (6) months of the required experience
Proven ability to work well independently with minimal supervision
Excellent communication and interpersonal skills
Demonstrated ability to provide excellent service and exceed expectations
Ability to effectively solve problems and make decisions
Proficient in the English language, both verbal & written, with a second language being an asset
Must be able to handle a multitude of tasks in a busy, dynamic environment while remaining calm and collective
Must be available to work flexible hours
Must have the ability to handle cash effectively and accurately
Impeccable grooming and presentation
A hospitality diploma is an asset
Physical ability to perform the requirements of the job, including:
Standing for extended periods of time
Performing repetitive tasks
Lifting and carrying heavy loads

Note: The position of Guest Service Agent is physically demanding. The successful applicant must be physically capable of performing repetitive work, as well as lifting and carrying heavy loads. Must be able to stand for long periods of time (for up to 8 hours).

Why Join Us:

Be part of a tight-knit, fast-growing organization with family values and a desire to celebrate our shared success
Access to growth opportunities across the Evergreen portfolio, with 25+ properties (and growing!)
A collaborative, respectful, and guest-focused workplace culture.

For more information, please visit https://www.evergreenhospitalitygroup.com/.

Job Type: Full-time

Pay: $20.00-$25.00 per hour

Benefits:

Company events
Flexible schedule
On-site parking
Paid time off
Relocation assistance

Work Location: In person

Quick apply

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guest service agent jobs in nanaimo, bc

Front Desk Agent

Customer Service Agent

Front desk/Night Auditor - Relocate to Port Hardy, B.C.

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