Nepean, On Itsm support analyst Jobs – 9 Openings This Week

ITSM Support Analyst
RJR Innovations —Ottawa, ON
- $40,000–$60,000 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- No university degree
Lead, ITSM and Asset Management
Defence Construction Canada —Ottawa, ON
- $93,938–$122,116 a year
- Hybrid work
- Bilingual
- Azure
- English
- Disability insurance
- Dental care
2d
Service Desk Analyst
Infosys —Ottawa, ON
- $42,642–$52,118 a year
- Bilingual
- Customer service
- Engineering
Quick apply
11d
IT System & Cloud Operations Analyst
CaRMS —Ottawa, ON
- $65,000–$75,000 a year
- Temporary
- Hybrid work
- Medicine
- Management
- AWS
Quick apply
Business Analyst (CMDB / Service Management)
NTT DATA —Ottawa, ON
- $55–$65 an hour
- Hybrid work
- Computer Science
- Analysis skills
- Bachelor's
Quick apply
Service Management Analyst
Payments Canada —Ottawa, ON
- $73,500–$122,500 a year
- Temporary
- Hybrid work
- Bilingual
- English
- Project management
- Dental care
- Paid time off
Quick apply
Senior Service Management Analyst
Payments Canada —Ottawa, ON
- $88,500–$147,500 a year
- Temporary
- Hybrid work
- Google Suite
- Customer service
- Research
- Dental care
- Paid time off
Quick apply
14d

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Lead, ITSM and Asset Management
Defence Construction Canada —Ottawa, ON
Preferred: undergraduate degree in an IT discipline with a minimum of five years’ relevant experience in IT service management and operations.
$93,938–$122,116 a year
2d
Manager, Engineering and Data Platform
The Minto Group —Ottawa, ON
RRSP matching program and paid time off program to support your future and recharge. Bachelor’s degree in Computer Science, Engineering, or related field (or…
$130,000–$150,000 a year
Quick apply

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IT Support Analyst
Amphenol HSIO —Markham, ON
Base salary is one facet of Amphenol's total rewards package which includes participation in our comprehensive benefits program with medical, dental, and vision…
$50,000–$85,000 a year
Quick apply
Infrastructure Support Analyst
Scotiabank —Toronto, ON
University degree or technical diploma in Computer Science, Network Engineering,. Competitive Rewards program including bonus, flexible vacation, personal, sick…

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ITSM Support Analyst

RJR Innovations -
Ottawa, ON

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Job details

Full-time
$40,000–$60,000 a year

Qualifications

Bilingual
Customer service
Post-secondary education
IT support
Organizational skills
Communication skills

Full job description

We are seeking an ITSM Support Analyst in our Services Department for commencement as soon as possible. This position will be located in Ottawa and will report to the Support Manager. This position will best suit an individual who is efficient, customer service and detailed-oriented, and enthusiastic about the work. The candidate will need to be a team player with a ‘pitch in’ attitude. This position can lead to a promotion within the Services Department.

Previous support experience in a professional services environment would be an asset but not essential.

Job Responsibilities

Providing first level and second level support to end users for an external Service Desk application
Ensure all calls and emails to the service desk are properly documented in the Service Desk application, this includes initial troubleshooting of issue and information gathering
Monitoring the Service Desk queues to ensure that tickets are processed in a timely manner which includes first contact with clients and closing all completed tickets assigned to the Service Desk queue
Interact with other team members where necessary to ensure incident tickets are resolved in a timely manner
Responsible for checking Service Desk voicemails and emails
Providing internal RJR Innovations support for IT issues
Responsible for routing tickets according to the appropriate service levels if a resolution cannot be reached at the first level
On call after hour support may be required.

Job Requirements, Essential

A diploma/certificate in post secondary education or equivalent experience;
Excellent IT troubleshooting skills;
Strong verbal and written communication skills in both official languages;
Excellent interpersonal and customer service skills, which will enable the candidate to build positive relationships and work with all levels of staff and clientele;
Ability to work under pressure and multi-task;
Exceptional organizational skills and detail oriented;
Strong professional image.
Job Type: Full-time (Partial remote work)
Salary: $40,000.00 to $60,000.00 /year

Experience:

IT Support: 1 year (Preferred)

Please email your resume in .DOCX or .PDF format to [email protected]

Apply Now

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itsm support analyst jobs in nepean, on

ITSM Support Analyst

Lead, ITSM and Asset Management

Service Desk Analyst

IT System & Cloud Operations Analyst

Business Analyst (CMDB / Service Management)

Service Management Analyst

Senior Service Management Analyst

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