Nepean, On Technical support analyst Jobs – 9 Openings This Week

ITSM Support Analyst
RJR Innovations —Ottawa, ON
- $40,000–$60,000 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- No university degree
Service Desk Analyst
Infosys —Ottawa, ON
- $57,389–$70,143 a year
- Bilingual
- Doctoral degree
- Customer service
Quick apply
10d
Construction Technology Analyst
PCL Constructors Inc. —Ottawa, ON
- $71,000–$92,000 a year
- High school diploma or GED
- Bachelor's
- Construction experience
- Disability insurance
- Dental care
Service Desk Analyst
Carleton University —Ottawa, ON
- Computer Science
- Customer service
- In-person
6d
Senior Analyst, Service Desk
Brookfield Renewable —Gatineau, QC
- On call
- Azure
- Microsoft Outlook
- Customer service
Quick apply

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Service Desk Analyst
Infosys —Ottawa, ON
Managing incidents, service requests, access requests, and user inquiries through telephone, email, chat, self-service portals, and ticketing systems.
$57,389–$70,143 a year
Quick apply
10d
Service Desk Analyst
Carleton University —Ottawa, ON
Committed to engaging customers in a collaborative and proficient manner and is expected to be proactive in dealing with customer problems, finding solutions,…
6d

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System Support Analyst
Partners in Credit Inc —Thornhill, ON
*Custom Application Support:* Provide Tier 2/3 support for proprietary business applications, diagnosing workflow issues, resolving bugs, and escalating to…
$42,000–$45,000 a year
Quick apply
IT Support Analyst
Amphenol HSIO —Markham, ON
Base salary is one facet of Amphenol's total rewards package which includes participation in our comprehensive benefits program with medical, dental, and vision…
$50,000–$85,000 a year
Quick apply

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ITSM Support Analyst

RJR Innovations -
Ottawa, ON

Apply Now

Job details

Full-time
$40,000–$60,000 a year

Qualifications

Bilingual
Customer service
Post-secondary education
IT support
Organizational skills
Communication skills

Full job description

We are seeking an ITSM Support Analyst in our Services Department for commencement as soon as possible. This position will be located in Ottawa and will report to the Support Manager. This position will best suit an individual who is efficient, customer service and detailed-oriented, and enthusiastic about the work. The candidate will need to be a team player with a ‘pitch in’ attitude. This position can lead to a promotion within the Services Department.

Previous support experience in a professional services environment would be an asset but not essential.

Job Responsibilities

Providing first level and second level support to end users for an external Service Desk application
Ensure all calls and emails to the service desk are properly documented in the Service Desk application, this includes initial troubleshooting of issue and information gathering
Monitoring the Service Desk queues to ensure that tickets are processed in a timely manner which includes first contact with clients and closing all completed tickets assigned to the Service Desk queue
Interact with other team members where necessary to ensure incident tickets are resolved in a timely manner
Responsible for checking Service Desk voicemails and emails
Providing internal RJR Innovations support for IT issues
Responsible for routing tickets according to the appropriate service levels if a resolution cannot be reached at the first level
On call after hour support may be required.

Job Requirements, Essential

A diploma/certificate in post secondary education or equivalent experience;
Excellent IT troubleshooting skills;
Strong verbal and written communication skills in both official languages;
Excellent interpersonal and customer service skills, which will enable the candidate to build positive relationships and work with all levels of staff and clientele;
Ability to work under pressure and multi-task;
Exceptional organizational skills and detail oriented;
Strong professional image.
Job Type: Full-time (Partial remote work)
Salary: $40,000.00 to $60,000.00 /year

Experience:

IT Support: 1 year (Preferred)

Please email your resume in .DOCX or .PDF format to [email protected]

Apply Now

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technical support analyst jobs in nepean, on

ITSM Support Analyst

Service Desk Analyst

Construction Technology Analyst

Service Desk Analyst

Senior Analyst, Service Desk

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