Western Group of Companies is a diversified organization with operations in automotive retail, motorsports, sporting goods, and construction services throughout Newfoundland and Labrador. We are committed to delivering exceptional customer experiences while fostering a culture built on innovation, accountability, and community. Join a team that truly values people, performance, and continuous improvement.
We are currently seeking a highly organized and proactive Business Systems Analyst & Programmer to support our IT team located in Corner Brook, Newfoundland. The Business Systems Analyst & Programmer is responsible for analyzing business processes, developing and supporting software solutions, integrating systems, and optimizing technology platforms across the Group's diverse operations.
This role acts as the bridge between business operations and technology by identifying opportunities for automation, improving reporting capabilities, enhancing data quality, and developing custom applications and integrations that support strategic business objectives.
The successful candidate will possess strong analytical, programming, and problem-solving skills and can work collaboratively with business leaders to improve efficiency, profitability, and customer experience.
This is not a remote or hybrid position. The successful applicant will be required to work in our IT office located in Corner Brook, Newfoundland.
Key Responsibilities
Business Analysis & Process Improvement
-
Work with operational leaders to understand business processes, requirements, and challenges.
-
Analyze current workflows and identify opportunities for automation and process improvement.
-
Document business requirements, functional specifications, workflows, and process maps.
-
Evaluate existing systems and recommend enhancements or replacement solutions.
-
Hands-on experience with SQL Server management is strongly preferred.
-
Facilitate user meetings, workshops, and process reviews
- Assist with technology strategy development and digital transformation initiatives.
Software Development & Programming
-
Develop internal tools, dashboards, reports, and workflow automation solutions.
-
Create and maintain integrations between business systems, including:
-
Dealer Management Systems (DMS)
-
Customer Relationship Management (CRM) systems
-
Financial systems
-
Human Resource Information Systems (HRIS)
-
Third-party vendor platforms
-
Develop APIs, scripts, and automated processes to streamline operations.
-
Support SQL Server database management, including queries, stored procedures, performance monitoring, backups, and data integrity.
Reporting & Business Intelligence
-
Develop and maintain executive dashboards and KPI reporting solutions.
-
Develop and maintain automated reporting systems that deliver daily business reports using SQL Server and related data sources.
-
Ensure data accuracy, consistency, and integrity across systems.
-
Support financial, sales, fixed operations, inventory, and customer analytics initiatives.
-
Assist departments in developing meaningful metrics and performance reporting.
Systems Integration & Administration
-
Manage and support system integrations between multiple software platforms.
-
Monitor integration performance and troubleshoot issues.
-
Assist with software implementations, upgrades, and migrations.
-
Coordinate testing, user acceptance testing (UAT), and deployment activities.
-
Support data conversions and data cleansing initiatives.
Application/Hardware Support
-
Provide day-to-day hardware support for end users, including troubleshooting workstations, peripherals, printers, scanners, and related IT equipment.
-
Provide advanced support for business applications.
-
Troubleshoot application issues and coordinate with vendors when required.
-
Develop user training materials and provide end-user training.
-
Maintain system documentation, procedures, and knowledge bases.
-
Support application security and user access management.
Qualifications
-
Bachelor's degree in Computer Science, Information Systems, Business Analytics, Software Engineering, or related field.
-
Minimum 3-5 years of experience in business systems analysis, software development, or systems integration.
-
Experience supporting multi-location organizations preferred.
-
Experience within automotive, retail, distribution, or dealership environments considered an asset.
-
Equivalent combination of education and experience may be considered.
Core Competencies
-
Analytical thinking
- Problem solving
- Business acumen
- Customer service orientation
- Communication and presentation skills
- Relationship building
- Project management
- Process improvement mindset
- Attention to detail
- Adaptability and continuous learning
What We Offer
-
Competitive salary and benefits package based on experience
-
Opportunities for career growth and professional development
-
A supportive, inclusive, and team-oriented work environment
If you are looking to grow your career, enjoy solving complex problems, and want to make a meaningful impact in a dynamic organization, we’d love to hear from you. Please submit your resume in confidence for review and consideration.
Western Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be legally authorized to work in Canada at the time of application.
