The Lake Simcoe Region Conservation Authority (the Conservation Authority) is seeking a highly motivated and detailed orientated individual for the position of:
Planning Customer Service Technician
12-Month Contract
Newmarket, Ontario
Hourly Rate: $34.89 - $43.61
Reporting to the Manager, Planning, the Planning Administrator provides front-line customer service and administrative coordination to support the delivery of land use planning and development review services. This role is a key point of contact for applicants, consultants, and the public, and plays an integral role in managing planning application workflows and records.
What you offer
· Currently enrolled or recently graduated from a post-secondary education program, preferably in Planning or a related field of study.
· Excellent public relations and interpersonal skills to deal courteously and effectively with members of the public, applicants and internal staff.
· Strong writing skills for the purpose of drafting letters, reports, and official responses on behalf of the Conservation Authority.
· Ability to read, interpret, and apply relevant legislation, policies, and procedures (e.g., Planning Act, Conservation Authorities Act is an asset).
· Strong research skills.
· Strong organizational and time management skills with the ability to manage multiple priorities and deadlines.
· High attention to detail and accuracy in data entry and document management.
· Computer skills including proficiency with Microsoft Office Suite. Experience with GIS is an asset.
What you will do
· Answer public inquiries related to the Development Services department in person, over the phone, and via email. Assist customers with the submission of technical information and provide information on fees
· Prepare various pieces of correspondence and communication on behalf of the department
· Receive, review, and pre-screen planning applications for completeness in accordance with applicable legislation and Conservation Authority requirements.
· Coordinate the intake process by creating application files, uploading submissions into SharePoint and internal tracking systems, and circulating applications to planning, engineering, regulations and technical staff.
· Prepare invoices, track payments, and liaise with finance staff as required
· Assist in the preparation of reports, statistical summaries, and other department metrics.
· Records Management including managing digital filing systems.
· Prepare basic mapping, schedules, and supporting materials (GIS support considered an asset).
· Other duties as assigned.
Start Date
July 2026
Hours of work
8:30 a.m. to 4:30 p.m.
Please forward a single pdf document that includes a résumé and covering letter to the Conservation Authority’s Human Resources, referencing Competition #11-2026, by 4:00 pm on June 23, 2026, to [email protected].
The Conservation Authority is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Conservation Authority will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If you are contacted regarding this competition and you require disability related accommodations, please inform Human Resources.
This job advertisement is for an existing vacancy. All personal information is collected in accordance with the Municipal Freedom of Information and Protection of Privacy Act. We thank all applicants for their interest in the Conservation Authority; however, only those candidates selected for an interview will be contacted.
Pay: $34.89-$43.61 per hour
Benefits:
- Casual dress
- On-site parking
Work Location: Hybrid remote in Newmarket, ON L3Y 3W3
