Newmarket, On Information technology (it) manager Jobs – 24 Openings This Week

Manager, Service Desk
Mackenzie Health —Richmond Hill, ON
- $111,365–$142,116 a year
- Full-time
- Remote
- Computer Science
- PMP
- Engineering
Information Technology (IT) Manager
Canadian Addiction Treatment Centers —Markham, ON
- $80,000–$115,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Analysis skills
- Paid time off
Quick apply
Manager, IT Sourcing & Vendor Management
Magna International —Aurora, ON
- From $110,000 a year
- Full-time
- Bachelor's
- Contracts
- Business
Quick apply
IT Resource Manager
Compugen Inc —Richmond Hill, ON
- $80,000–$100,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Global IT PMO Project Lead
Redpath Mining —Vaughan, ON
- $100,000–$140,000 a year
- Full-time
- Oracle
- PMP
- Customer service
Regional IT Manager- North America
Magna International —Concord, ON
- Full-time
- Computer Science
- Customer service
- Bachelor's
Quick apply
Lead Premium Support Specialist- OpenText Fax (RightFax)
OpenText —Richmond Hill, ON
- $86,800–$130,200 a year
- Weekends as needed
- Spanish
- Windows
- Databases
- Paid time off
Manager Application Support
CAA SCO Systems & Services Inc —Thornhill, ON
- $66,900–$102,900 a year
- On call
- Hybrid work
- Computer Science
- CAD
- Customer service
- Wellness program
- Tuition reimbursement
Quick apply
Sr. Manager, Privacy & Compliance
OpenText —Richmond Hill, ON
- $110,960–$160,960 a year
- Master's degree
- Analysis skills
- Project management
- Paid time off
Senior Manager Solution Architect
Connex Telecommunications Inc. —Richmond Hill, ON
- Microsoft Excel
- In-person
- AI
Quick apply
Lead Premium Support Specialist - TeamSite
OpenText —Richmond Hill, ON
- $86,800–$130,200 a year
- Weekends as needed
- Spanish
- Azure
- Oracle
- Paid time off
Energy Resource Manager
Microsoft —Goodwood, ON
- $69,200–$129,600 a year
- Full-time
- Azure
- Microsoft Office
- High school diploma or GED
Core Network Manager
telMAX —Markham, ON
- Full-time
- Computer Science
- Engineering
- Bachelor's
- Dental care
- Vision care
Quick apply
6d
Lead Premium Support Specialist - Operations Bridge
OpenText —Richmond Hill, ON
- $86,800–$130,200 a year
- Weekends as needed
- Spanish
- Oracle
- Windows
- Paid time off
Manager, Financial Planning & Analysis (Network & IT)
Xplore Inc —Markham, ON
- Full-time
- Analysis skills
- Business
Quick apply
Security, Data Governance & AI Enablement Lead
Northern Transformer —Maple, ON
- $125,000–$155,000 a year
- Full-time
- Hybrid work
- Bachelor's
- SharePoint
- IT
Quick apply
D365 CRM Lead
Capgemini —Toronto, ON
- CRM software
- Azure
- Sales
- Disability insurance
- Dental care
Lead Premium Support Specialist - Fortify (Enterprise Application Security)
OpenText —Richmond Hill, ON
- $86,800–$130,200 a year
- Weekends as needed
- Spanish
- Azure
- Oracle
- Paid time off
Track Lead - Cisco Application Centric Infrastructure (ACI), Network Automation
HCLTech —Queensville, ON
- Azure
- Continuous improvement
- Computer networking
14h
Business Transformation Lead – Finance & Sales
Northern Transformer —Maple, ON
- $100,000–$120,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply

I want to receive the latest job alerts for information technology (it) manager in newmarket, on

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

information technology (it) manager jobs near newmarket, on

Manager, Service Desk

Mackenzie Health -
Richmond Hill, ON

Apply Now

Job details

Full-time
$111,365–$142,116 a year

Qualifications

ITIL Certification
Computer Science
PMP
Engineering
Microsoft Exchange
Windows
Microsoft Office
Bachelor's
ServiceNow
Communication skills
Active Directory
Time management
VPN

Full job description

Job Description:

Reporting to the Director, Application and End-user Support, the Manager, Service Desk will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.

The Manger, Service Desk will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.

Contribute to safe, quality care by:

Managing a workload effectively in a fast-paced environment.
Addressing and resolving issues in a productive, respectful manner.
Exercising sound professional judgment and using best practice guidelines.
Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
Minimum 2 – 3 years’ recent related career experience in management.
Experience with platforms such as:
- ServiceNow ITSM solution
- Active Directory
- Microsoft Exchange
- Office365
- Windows Operating Systems
- Microsoft Office
- VPN
- Enterprise antivirus
- Mobile Devices
- AV Equipment

What else do you bring?

Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
Critical thinking and problem-solving skills that enable quick resolution of issues.
Leadership abilities including the abilities to teach, direct and motivate staff.
Professionalism, attention to detail and focused customer service ethic.
Ability to handle and prioritize multiple demands concurrently.
Exercises initiative and good judgment with ability to multi-task.
Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
Demonstrated expertise in IT applications.
Ability to translate clinical/non- clinical issue into IT solutions.
Demonstrated commitment to professional development.
Demonstrated ability to promote and manage change.
Ability to work independently and as a member of a team.
Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

ITIL Certification an asset.
Project Management Professional (PMP) Designate is an asset.

You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

-: #MackenzieHealthCareers, #LI-JB2

Apply Now

Refine Your Search

information technology (it) manager jobs in newmarket, on

Manager, Service Desk

Information Technology (IT) Manager

Manager, IT Sourcing & Vendor Management

IT Resource Manager

Global IT PMO Project Lead

Regional IT Manager- North America

Lead Premium Support Specialist- OpenText Fax (RightFax)

Manager Application Support

Sr. Manager, Privacy & Compliance

Senior Manager Solution Architect

Lead Premium Support Specialist - TeamSite

Energy Resource Manager

Core Network Manager

Lead Premium Support Specialist - Operations Bridge

Manager, Financial Planning & Analysis (Network & IT)

Security, Data Governance & AI Enablement Lead

D365 CRM Lead

Lead Premium Support Specialist - Fortify (Enterprise Application Security)

Track Lead - Cisco Application Centric Infrastructure (ACI), Network Automation

Business Transformation Lead – Finance & Sales

I want to receive the latest job alerts for information technology (it) manager in newmarket, on

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected