Newmarket, On Technical support manager Jobs – 4 Openings This Week

Manager, End User Support Services
Mackenzie Health —Richmond Hill, ON
- $111,365–$142,116 a year
- Full-time
- Remote
- Computer Science
- PMP
- Engineering
Lead Systems Administrator
OpenText —Richmond Hill, ON
- $92,320–$138,480 a year
- On call
- Azure
- Windows
- Bachelor's
- Paid time off
12d
Lead Premium Support Specialist - Fortify (Enterprise Application Security)
OpenText —Richmond Hill, ON
- $86,800–$130,200 a year
- Weekends as needed
- Spanish
- Windows
- Java
- Paid time off
Technical Support Supervisor - Automotive
EBlock Inc. —Canada
- $60,000–$80,000 a year
- Full-time
- Remote
- Data analysis skills
- Analysis skills
- Human resources
- Dental care
- Paid time off

Related jobs to explore

Based on your search for technical support manager

Program Performance Manager
Variablegrid Adaptive Power Inc. —Ontario
Valid driver's licence and reliable access to a vehicle. *3+ years of automotive industry experience*, ideally in a field-based dealer performance, district…
$90,000–$130,000 a year
Quick apply
2d
Customer Service Manager (Remote Opportunity)
S&S Activewear Canada Inc. —Woodbridge, ON
Our success has compounded since the Company’s humble beginnings in 1988 as a regional t-shirt distributor to a leading, multi-billion-dollar value-added…
$80,000–$90,000 a year
Quick apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Manager, End User Support Services
Mackenzie Health —Richmond Hill, ON
Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
$111,365–$142,116 a year
Technical Support Manager – PropTech & Smart Building Technology
1Valet —Toronto, ON
As Technical Support Manager, you will lead our Technical Support team and oversee the resolution of complex technical issues affecting customers and properties…
From $110,000 a year
Quick apply

Show more jobs in cities nearby

I want to receive the latest job alerts for technical support manager in newmarket, on

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support manager jobs near newmarket, on

Technical Support Specialist jobs in Richmond Hill, ON

Residential Support Worker Job jobs in Kamloops, BC

Personal Support Worker jobs in Edmonton, AB

Technical Support Specialist jobs in Toronto, ON

Technical Support Specialist jobs in Halifax, NS

Technical Support Specialist jobs in Surrey, BC

It Support jobs in Victoria, BC

Technical Support Specialist jobs in Guelph, ON

Personal Support Worker jobs in Perth, ON

Patient Support Program Manager jobs in Ontario

Technical Support jobs in Hamilton, ON

Personal Support Worker jobs in Pictou, NS

Warehouse Supervisor jobs in Richmond, BC

Technical Support Supervisor jobs in Toronto, ON

Technical Support Supervisor jobs in Ontario

Support Specialist jobs in Edmonton, AB

Investment Specialist Bmo jobs in Ontario

Japanese, Visa Support jobs in Vancouver, BC

Personal Support Worker jobs in Bradford, ON

Support Specialist jobs in Mississauga, ON

Manager, End User Support Services

Mackenzie Health -
Richmond Hill, ON

Apply Now

Job details

Full-time
$111,365–$142,116 a year

Qualifications

Facilitation
Statistics
Desktop support
ITIL Certification
Defect resolution root cause analysis
Computer Science
Operations management
Incident management
PMP
Supplier management experience
Coaching
Engineering
Workplace safety policies
Microsoft Exchange
Windows
Microsoft Office
Change management
Bachelor's
Continuous improvement
Computer hardware
Client services
Customer service orientation
Vendor relationship management
ServiceNow
Customer support
Team motivation
Communication skills
Client interaction
Teaching
Active Directory
Time management
Failure analysis
Mobile devices
Team building
VPN

Full job description

Job Description:

Reporting to the Director, Application and End-user Support, the Manager, End User Support Services will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.

The Manager, End User Support Services will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.

Contribute to safe, quality care by:

Managing a workload effectively in a fast-paced environment.
Addressing and resolving issues in a productive, respectful manner.
Exercising sound professional judgment and using best practice guidelines.
Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
Minimum 2 – 3 years’ recent related career experience in management.
Experience with platforms such as:
- ServiceNow ITSM solution
- Active Directory
- Microsoft Exchange
- Office365
- Windows Operating Systems
- Microsoft Office
- VPN
- Enterprise antivirus
- Mobile Devices
- AV Equipment

What else do you bring?

Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
Critical thinking and problem-solving skills that enable quick resolution of issues.
Leadership abilities including the abilities to teach, direct and motivate staff.
Professionalism, attention to detail and focused customer service ethic.
Ability to handle and prioritize multiple demands concurrently.
Exercises initiative and good judgment with ability to multi-task.
Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
Demonstrated expertise in IT applications.
Ability to translate clinical/non- clinical issue into IT solutions.
Demonstrated commitment to professional development.
Demonstrated ability to promote and manage change.
Ability to work independently and as a member of a team.
Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

ITIL Certification an asset.
Project Management Professional (PMP) Designate is an asset.

You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

-: #MackenzieHealthCareers, #LI-JB2

Apply Now

Refine Your Search

technical support manager jobs in newmarket, on

Manager, End User Support Services

Lead Systems Administrator

Lead Premium Support Specialist - Fortify (Enterprise Application Security)

Technical Support Supervisor - Automotive

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alerts for technical support manager in newmarket, on

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected