Niagara Falls, On Beverage banquet manager Jobs – 10 Openings This Week

Front Desk Manager | Ramada Plaza Niagara Falls
Ramada Plaza Niagara Falls —Niagara Falls, ON
- $48,000–$52,000 a year
- Weekends as needed
- Hospitality
- Customer service
- Microsoft Office
13d
Banquet Supervisor (Red Coat) – Marriott Fallsview
Canadian Niagara Hotels —Niagara Falls, ON
- $20–$25 an hour
- Weekends as needed
- Sanitation
- English
- Hotel
- Dental care
Quick apply
Event Development Manager
Vintage Hotel & Niagara's Finest Hotels —Niagara-on-the-Lake, ON
- From $60,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Word processing
- Profit sharing
- Wellness program
Quick apply
11d
Food & Beverage Manager
Canadian Niagara Hotels Group —Niagara Falls, ON
- $50,000–$55,000 a year
- Weekends as needed
- Management
- Restaurant management
- Hotel
- Dental care
Quick apply
Director of Events and Conference Services
Marriott International, Inc —Niagara Falls, ON
- $70,000–$80,000 a year
- Weekends as needed
- Management
- Customer service
- Hotel
- Dental care
FOH F&B - Banquets - Red Coat
Canadian Niagara Hotels Group —Niagara Falls, ON
- $20–$25 an hour
- Weekends as needed
- Sanitation
- Hotel
- Supervising experience
- Dental care
Quick apply

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Banquet Supervisor (Red Coat) – Marriott Fallsview
Canadian Niagara Hotels —Niagara Falls, ON
Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety…
$20–$25 an hour
Quick apply
FOH F&B - Banquets - Red Coat
Canadian Niagara Hotels Group —Niagara Falls, ON
Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety…
$20–$25 an hour
Quick apply

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General Manager - Restaurant
Confidential —Toronto, ON
Handle cash management duties including cash handling procedures, balancing registers, and preparing financial reports.
$65,000–$80,000 a year
Quick apply
Manager/ Hostess/ Server (Mandarin/Cantonese/ English)
Luna Private Banquets —Markham, ON
Greet and seat guests, manage reservations and guest flow. Take orders and serve food and beverages efficiently. Provide attentive and friendly service.
$17.20–$25.00 an hour
Quick apply

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Front Desk Manager | Ramada Plaza Niagara Falls

Ramada Plaza Niagara Falls -
Niagara Falls, ON

Apply Now

Job details

Full-time
$48,000–$52,000 a year
13 days ago

Qualifications

Hospitality
WHMIS Certification
Customer service
Microsoft Office
Organizational skills
Leadership
Communication skills
Hotel experience
Smart Serve

Full job description

We are seeking an experienced and customer-focused Front Desk Manager to serve as the face of our hotel and lead daily front desk operations. The successful candidate will ensure guests receive a warm and welcoming experience while overseeing front desk staff, managing guest services, resolving concerns, and maintaining high standards of professionalism and hospitality.

The Front Desk Manager combines strong leadership skills, excellent customer service, and operational expertise to create exceptional guest experiences and support the overall success of the property.

Key Responsibilities

Front Desk Operations

Oversee all aspects of front desk operations during assigned shifts, including:
Welcoming and greeting guests in a professional and friendly manner.
Answering telephone calls and responding to guest inquiries promptly.
Processing guest check-ins and check-outs efficiently and accurately.
Balancing daily transactions and completing shift reconciliation.
Counting and balancing cash tills at the beginning and end of each shift.
Communicating all pertinent information to incoming shifts to ensure seamless operations.
Ensure the front desk area remains clean, organized, and fully stocked with necessary supplies, forms, brochures, and informational materials.

Team Leadership & Staff Development

Train, supervise, mentor, and support front desk staff.
Lead by example and maintain high standards of professionalism and customer service.
Ensure all team members comply with company dress code and uniform requirements
Motivate, engage, and coach employees to promote a positive and productive work environment.
Ensure all front desk employees remain current with required training, including workplace safety, WHMIS, Smart Serve, and departmental procedures.

Guest Services & Issue Resolution

Deliver exceptional customer service to guests in person, by telephone, and through electronic communication channels.
Respond to guest concerns and complaints promptly and professionally.
Escalate significant issues to management and ownership immediately for guidance and resolution.

Operational Compliance & Communication

Ensure all company policies, procedures, and service standards are consistently communicated, implemented, and followed by the front desk team.
Coordinate and communicate guest inquiries related to food and beverage services, banquets, and event rentals with the appropriate departments.
Respond promptly to all group booking inquiries, establish room blocks, and monitor block availability.

Online Reservations & Reputation Management

Monitor, update, and maintain third-party booking platforms and online travel agency (OTA) listings.
Respond professionally and promptly to online inquiries, guest reviews, and booking-related issues.

Emergency Response & Safety

Assist with emergency procedures and act as a key point of contact during incidents such as fire alarms, evacuations, or other emergency situations.
Support management in maintaining a safe environment for guests and employees.

Scheduling & Availability

Work a flexible schedule including days, afternoons, evenings, and overnight shifts.
Weekends and holidays as required.
Assist with staff scheduling and operational coverage as needed.

Qualifications

Required

Previous experience in hotel front desk operations or hospitality management.
Proven leadership and team supervision experience.
Strong customer service and conflict resolution skills.
Excellent verbal and written communication abilities.
Strong organizational skills and attention to detail.
Ability to multitask and perform effectively in a fast-paced environment.
Proficiency with hotel property management systems, reservation platforms, and Microsoft Office applications.

Preferred

Experience managing online travel agency (OTA) platforms and third-party reservation systems.
Knowledge of hospitality industry regulations and best practices.
Experience with group reservations and event coordination.

Working Conditions

Full-time position.
Shift work required, including evenings, overnights, weekends, and holidays.
Fast-paced hospitality environment with frequent guest interaction.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the company.

If you are a passionate hospitality leader eager to create unforgettable guest experiences and lead a dedicated team, we invite you to apply. Join Tokuc Group today!

We are open to all qualified candidates and encourage a diverse range of applicants to bring their unique perspectives to our team. We are an equal opportunity employer. If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:

Email: [email protected]
Phone: 905-562-4155 Ext 332

The Tokuc Group does not use AI as part of the recruitment process.

This posting is open for an existing vacancy.

We wish to thank all applicants for their interest in a career with us. Only those selected for an interview will be contacted.

#TOKINDHP

Availability/Shifts

Days: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday

Afternoons: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday

Midnights: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday

Apply Now

Refine Your Search

beverage banquet manager jobs in niagara falls, on

Front Desk Manager | Ramada Plaza Niagara Falls

Banquet Supervisor (Red Coat) – Marriott Fallsview

Event Development Manager

Food & Beverage Manager

Director of Events and Conference Services

FOH F&B - Banquets - Red Coat

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