Niagara Falls, On Retail customer service representative Jobs – 21 Openings This Week

Customer Sales Associate
The Mentholatum Company of Canada Inc. —St. Catharines, ON
- $60,000–$67,000 a year
- Full-time
- Bilingual
- Microsoft Excel
- Customer service
- Dental care
- Vision care
Quick apply
2d
Customer Service Representative
Book Depot —Thorold, ON
- $18.69–$21.75 an hour
- Weekends only
- Customer service
- Writing skills
- English
Quick apply
1d
Customer Service Representative
U-Haul —Niagara Falls, ON
- $18–$20 an hour
- Part-time
- Forklift
- High school diploma or GED
- Driving
- Profit sharing
- Designated paid holidays
1d
Customer Service Associate I
Dollar Tree —Niagara Falls, ON
- $17.60 an hour
- Part-time
- Customer service
- Hotel
- High school diploma or GED
Customer Service Representative / Customer Care Associate
Linde —St. Catharines, ON
- $46,960 a year
- Full-time
- Sales
- Customer service
- High school diploma or GED
9d
Customer Service Associate
Rona —St. Catharines, ON
- $17.80–$18.90 an hour
- Part-time
- Customer service
- Communication skills
Quick apply
20h
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada —Welland, ON
- From $17.75 an hour
- Part-time
Customer Service Representative (Fixed Term)
LCBO —Fort Erie, ON
- $20.82 an hour
- 8 hour shift
- Bilingual
- English
- In-person
2d

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Customer Sales Associate

The Mentholatum Company of Canada Inc.
St. Catharines, ON

Quick apply

Job details

Full-time
$60,000–$67,000 a year
2 days ago

Qualifications

Bilingual
French
Sage
Microsoft Excel
Customer service
ERP systems
English
Analysis skills
Bachelor's
Organizational skills
College diploma
Business
Communication skills
Time management

Full job description

The Role

The Customer Sales Associate is a versatile, detail-oriented role that sits at the intersection of customer service and sales operations. Working closely with the Sales Manager, this position is responsible for the seamless execution of order management, trade spend tracking, and sales support activities across retail, distributor, and e-commerce channels. The ideal candidate brings strong analytical and organizational skills, a customer-first mindset, and the ability to manage multiple priorities in a fast-paced, cross-functional environment.

This position reports to the Sales Manager.

KEY DELIVERABLES:

Customer Service Administration
Order Management
Trade Spend Management
Sales Support & Analytics
E-commerce Management

PRIMARY RESPONSIBILITIES:

Customer Service Administration

· Follow and maintain customer service policies and procedures, recommending improvements to the Sales Manager as opportunities are identified

· Ensure all terms, pricing, and customer agreements are accurately reflected in the ERP system (Sage 300), submitting updates for approval as required

· Create and maintain Standard Cost forms in alignment with customer agreements

· Administer the EDI function, including onboarding of new customers and transaction types as required

· Maintain the GS1 product registry, including new item setup and ongoing product maintenance

· Issue a daily sales update report with brief narrative to the Sales Manager and relevant stakeholders

· Provide prompt notification of any order issues or errors to the customer and/or sales broker as required

· Monitor and maintain DC inventory levels at McKesson and K&F, proactively flagging stock concerns to the Sales Manager and Supply Chain Manager

· Maintain productive working relationships with key customer inventory and supply chain contacts in support of the Sales Manager

· Track and report on customer service KPIs, prepare annual budgets and forecasts in compliance with MCAN strategies and objectives

· Ensure broker and customer inquiries of an administrative nature are addressed promptly and accurately, escalating relationship or commercial matters to the Sales Manager

· Manage inbound consumer inquiries across phone and email channels in a professional and timely manner

Order Management

· Receive, review, and process incoming customer purchase orders through EDI and manual channels

· Validate orders against current pricing, promotional programs, and inventory availability prior to transmission

· Submit confirmed orders to the 3PL warehouse in an accurate and timely manner, ensuring fulfilment deadlines are met

· Monitor order status through to shipment confirmation, following up on exceptions, shortages, or delays

· Coordinate order adjustments, cancellations, and reships as required, communicating changes to the customer and broker promptly

· Escalate 3PL fulfilment issues and warehouse operational concerns to the Supply Chain Manager, ensuring they are copied on all related correspondence with customers and the broker

· Maintain accurate order records and support the General Accountant with documentation required for deduction and claims processing

Trade Spend Management

· Maintain and update the trade spend tracker across all retail accounts and promotional programs

· Track trade investment against budget on an ongoing basis, providing regular variance reporting to the Sales Manager

· Support the Sales Manager with post-promotional ROI analysis, assessing the effectiveness of trade programs against volume, velocity, and margin objectives

· Proactively identify opportunities to improve promotional support and trade investment allocation across retail partners, bringing forward recommendations to the Sales Manager

Sales Support & Analytics

· Prepare customer presentations, sell-in decks, and line review materials in support of the Sales Manager and broker team

· Conduct POS analysis using retailer consumption data, translating data into clear and actionable insights on brand and SKU performance

· Monitor competitive activity and retail trends, flagging relevant findings to the Sales Manager proactively

· Assist in the preparation of monthly and annual sales reporting, contributing narrative commentary and analysis for management review

· Support the Sales Manager on new product launches and line extensions, coordinating internally across marketing, supply chain, and the broker to track milestones and surface risks proactively

· Prepare and distribute promotional materials, product information, pricing updates, and program details to the broker in a timely manner

E-commerce Management

· Support the Sales Manager in the day-to-day management of Amazon Vendor Central, including item setup, purchase order management, and content maintenance

· Assist with Amazon Advertising campaign administration, monitoring performance metrics and flagging optimization opportunities to the Sales Manager

· Maintain and administer the Shopify B2B store, ensuring product listings, pricing, and customer account information are accurate and current

· Coordinate with marketing and supply chain to ensure ecommerce product listings are accurate, up to date, and aligned with current brand standards

· Stay current on platform updates, policy changes, and best practices across Amazon and Shopify, bringing forward relevant recommendations to the Sales Manager

Qualifications

· Bachelor’s degree in business or a related field, or a college diploma in a similar discipline required

· Minimum of 3 years of experience in customer service and order management

· Strong experience working with EDI (Electronic Data Interchange) systems

· Proficiency with ERP systems and advanced Microsoft Excel skills

· Bilingual in English and French (preferred), with strong written and verbal communication skills in both languages

Key Competencies

Strategic thinking and business acumen
Strong relationships with customers and internal stakeholders
Quick resolution of customer issues
Strong attention to detail; an analytical mind and inclination for problem-solving
Attention to detail and accuracy
Excellent organization and time management skills

Pay: $60,000.00-$67,000.00 per year

Benefits:

Dental care
Extended health care
Life insurance
Vision care

Application question(s):

Do you live within 75 km of St. Catharines?

Work Location: In person

Quick apply

Refine Your Search

retail customer service representative jobs in niagara falls, on

Customer Sales Associate

Customer Service Representative

Customer Service Representative

Customer Service Associate I

Customer Service Representative / Customer Care Associate

Customer Service Associate

(CAN) OMNI Customer Fulfillment Associate

Customer Service Representative (Fixed Term)

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