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Winery Associate - Jackson-Triggs Estate Winery Niagara

Arterra Wines Canada -
Niagara Falls, ON

Apply Now

Job details

Part-time
$18 an hour

Qualifications

French
Serving
Cross-contamination prevention
Product recommendation
Sales
Customer service
Food Handler Certification
Japanese
Korean
Decision making
Client services
Sales orientation
Customer service orientation
Merchandising display arrangement
Cleaning
Stocking
Retail experience
Guest services
Chinese
POS systems
Communication skills
Client interaction
Smart Serve

Full job description

Job Description:

We are now accepting applications for Winery Associates at Jackson-Triggs Winery. We are looking for a self-motivated individual with a passion for wine, who is outgoing, enjoys meeting new people, is an effective and dynamic communicator, and can deliver excellent customer service. The ideal candidate will have some experience with wine sales.

As a Winery Associate (GSA), you’ll be the face of the Estate: welcoming guests, guiding tastings and tours, supporting our Lounge & Entourage Room service, and jumping into high-energy events. From relaxed afternoons on the patio to big summer concert nights in our 600-seat amphitheatre, no two shifts are the same—and that’s the fun of it.

What you’ll do

Guest experience + wine

Create warm, fun, professional guest experiences during tastings and retail purchases
Deliver entertaining and informative tours, including structured tastings for groups
Share wine stories, answer guest questions, and help guests find their perfect bottle
Support sales goals with great hospitality, product knowledge, and confident recommendations

Food service (Lounge & Entourage Room)

Provide friendly, efficient service in our Lounge & Grill (casual and elevated moments)
Support food running, table touches, resetting, guest flow, and service standards
Assist with food handling tasks as required while following safe food practices (handwashing, temperature awareness, cross-contamination prevention)
Maintain cleanliness and organization of service areas (front-of-house and support areas)

Events (special events + amphitheatre concerts)

You’ll support events across the property—from setup to guest experience to teardown—including examples such as:

Summer concert series in our 600-seat amphitheatre featuring Canadian artists
Seasonal festivals and long weekends (high energy, high volume, great vibes)
Wine club / member events and feature tastings
Food & wine pairing experiences
Private events and large group bookings

Retail + operations

Use a computer-operated point-of-sale system and complete opening/closing duties
Keep shelves stocked (wine + giftware), displays looking sharp, and product ready to sell
Help keep the Estate guest-ready with general housekeeping and restocking

What you’ll bring

Smart Serve Certification
Must be 18 years of age or older
Retail experience (must-have)
A team-first mindset and guest-first attitude
Motivation to exceed sales targets (you like goals and you like winning)
Strong judgment, critical thinking, and decision-making skills
Ability to multitask and stay calm in a fast-paced environment
Responsible, trustworthy, and reliable
Ability to lift up to 40 lbs and stand for extended periods
Previous serving experience is an asset
Fluency in French, Chinese, Korean, or Japanese is an asset
Wine knowledge is an asset but not required (training is provided)
Food Handler certification is an asset (training/support provided as needed)
Availability for flexible shifts including evenings and weekends

Team members enjoy

Competitive wages
Gratuities
Creative incentive programs
Full training and exciting long-term career opportunities
Flexible hours

Compensation: $18/hr + Gratuity

We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.

Apply Now

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