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Estate Coordinator, Jackson-Triggs Estate Winery Niagara

Arterra Wines Canada -
Niagara Falls, ON

Apply Now

Job details

Part-time
$20 an hour
10 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Sales
Customer service
Post-secondary education
Organizational skills
Guest services
Restaurant experience
Communication skills
Smart Serve

Full job description

Job Description:

Estate Coordinator – Jackson-Triggs Winery

Who We Are

At Jackson-Triggs, we pride ourselves on being humble, welcoming, and compassionate. As Canada’s most recognized wine brand, we believe wine has the unique power to bring people together. Guided by the mantra, “You are always welcome here,” we embrace diversity, celebrate creative expression, and foster a sense of belonging.

Summary of Position

The Estate Coordinator is responsible for delivering exceptional food, wine, retail, and hospitality experiences across all estate operations. This role supports the day-to-day execution of the winery experience, including Retail, Concierge, Tours, the Entourage Room restaurant, and Amphitheatre (AMP) events.

The Estate Coordinator plays a key leadership role by supporting staff development, maintaining operational standards, ensuring smooth daily execution, and creating memorable guest experiences that encourage return visits.

Duties & Responsibilities

Guest Experience

Deliver exceptional guest service across all estate touchpoints including Retail, Concierge, Tours, AMP events, and the Entourage Room.
Collaborate with the Assistant Estate Manager to maintain and elevate customer experience standards.
Develop and implement best practices, systems, and operational procedures to enhance guest satisfaction.
Address guest concerns, questions, and service recovery situations professionally and promptly.
Support and execute unique winery experiences, tasting programs, and group tours.

Estate Operations

Oversee setup, execution, and closing procedures for daily winery operations.
Support implementation and execution of winery tastings, group tours, estate events, and Amphitheatre experiences.
Utilize operational tools such as floor plans, transfer sheets, event packages, and organizational documents to ensure consistency and efficiency.
Ensure all guest-facing areas remain clean, organized, stocked, and service-ready.
Act as Manager-on-Duty during assigned shifts, overseeing staff and estate operations.

Restaurant & Hospitality

Support daily operations within the Entourage Room restaurant and hospitality spaces.
Monitor food quality, presentation, cleanliness, and service standards throughout service periods.
Guide staff performance and provide coaching to maintain consistency and hospitality excellence.
Assist with execution of themed food and wine pairings, seasonal features, and special dining experiences.
Ensure restaurant opening, service, and closing procedures are completed to standard.

Retail & Concierge

Open and close retail operations, including float counts, checklist completion, and till management.
Maintain retail presentation standards and ensure boutique readiness for guests.
Assist with inventory management, restocking, and reporting maintenance or supply needs.
Train and support staff on product knowledge, wine education, and sales techniques.
Support Concierge operations including reservations, guest arrivals, and large group coordination.

AMP & Events

Support execution of Amphitheatre concerts, estate events, weddings, and private functions.
Assist with event planning logistics, setup coordination, and operational execution.
Ensure smooth communication between departments during large-scale events and busy operational periods.
Support staffing coordination and operational readiness during events.

Leadership & Staff Development

Supervise and support estate staff to ensure operational goals and service standards are achieved.
Delegate responsibilities effectively while maintaining accountability and teamwork.
Coach, mentor, and train staff to encourage professional development and internal growth.
Foster a motivated, collaborative, and positive team environment.
Support onboarding and continued staff training initiatives.

Administrative Duties

Perform bank deposits, coin orders, and till balancing.
Manage inventory levels and operational supply ordering within designated areas.
Assist with signage creation and maintaining brand presentation standards.
Support scheduling, operational planning, and administrative projects as assigned.
Assist the Assistant Estate Manager with additional duties and estate initiatives as required.

Qualifications

Education & Experience

Post-secondary education preferred.
2–3 years of hospitality, retail, sales, restaurant, or customer service experience.
Smart Serve certified.

Skills & Abilities

Strong leadership and organizational skills.
Ability to multitask and perform in a fast-paced environment.
Strong communication and problem-solving abilities.
Proficient in Microsoft Outlook, Word, and Excel.
Sound knowledge of wines and wine service.
Strong guest service and relationship-building skills.
Ambitious, goal-oriented, and team-focused mindset.

Availability

Availability to work 5 days per week during peak summer season.
Must be available weekends, holidays, evenings, and event dates throughout the year.

Compensation: $20/hour plus gratuities

We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.

Apply Now

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Job Description:

Estate Coordinator – Jackson-Triggs Winery

Who We Are

Summary of Position

Duties & Responsibilities

Guest Experience

Estate Operations

Restaurant & Hospitality

Retail & Concierge

AMP & Events

Leadership & Staff Development

Administrative Duties

Qualifications

Education & Experience

Skills & Abilities

Availability