Niagara Falls On Program manager Jobs – 149 Openings This Week

Training & Quality Control Manager (RIBO Licensed) - Personal Insurance Brokerage
YOUNGS INSURANCE BROKERS INC. —Niagara Falls, ON
- $65,000–$80,000 a year
- Full-time
- Sales
- Customer service
- Analysis skills
- Dental care
- Paid time off
Quick apply
Director of Infrastructure and Policy, Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $70.41–$84.19 an hour
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Presentation skills
- Dental care
- Employee assistance program
Quick apply
HR Manager
CMI Heavy Industries —Stevensville, ON
- Full-time
- Microsoft Office
- Human resources
- In-person
- Disability insurance
- Life insurance
Quick apply
Experienced Retail Store Manager - Northern Ontario 16517309
Northern / NorthMart —Ontario
- $52,020–$77,520 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
Bottega Visibility Manager (Ontario OR Quebec)
Select Wines —Ontario
- $70,000–$80,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
Human Resources Manager
CWD —Niagara Falls, ON
- $80,000–$100,000 a year
- Full-time
- Bachelor's
- Human resources
- Business
- Dental care
Quick apply
Department Manager, Food Services- Northern Canada 16175321
Northern / NorthMart —Ontario
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Quick apply
Condominium Manager
Wilson, Blanchard Management Inc —St. Catharines, ON
- $50,000–$60,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Business Development Manager - Mining & Environmental Laboratory Services (Eastern Canada)
Bureau Veritas —Ontario
- Full-time
- Bilingual
- CRM software
- Sales
Intensive Case Manager
The Hope Centre —Welland, ON
- From $29.73 an hour
- Full-time
- Bilingual
- English
- Computer skills
Quick apply
Intensive Case Manager (Relief On-Call)
The Hope Centre —Welland, ON
- From $29.73 an hour
- Full-time
- Bilingual
- English
- Computer skills
Quick apply
Project Manager
Ontario Shipyards Inc. —St. Catharines, ON
- $80,000–$120,000 a year
- Immediate opening
- Microsoft Word
- Civil engineering
- Microsoft Excel
- Designated paid holidays
- Disability insurance
Quick apply
Executive Director (Administrator) (Orillia)
Arcavia (Orillia) LTC LP —Ontario
- $100,000–$135,000 a year
- Full-time
- Communication skills
- Dental care
Quick apply
Store Manager
Tip Top - Pen Centre —St. Catharines, ON
- Weekends as needed
- Sales
- Customer service
- Research
- Store discount
- Disability insurance
Quick apply
Store Manager - Northern Canada
Northern / NorthMart —Ontario
- $52,020–$77,520 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
HR Advisor
Alamos Gold Inc —Ontario
- Full-time
- Microsoft Office
- Bachelor's
- Human resources
Customer Service / Technical Support Rep (Hybrid)
Concentrix —Niagara Falls, ON
- $19.50 an hour
- Immediate opening
- Customer service
- English
- High school diploma or GED
- Dental care
- Paid time off
Department Manager, Meat - Northern Canada
Northern / NorthMart —Ontario
- $48,450–$65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Operations Manager - Peel
National Diabetes Trust —Ontario
- $75,000–$80,000 a year
- Full-time
- Microsoft Office
- Bachelor's
- Driving
- Dental care
- Employee assistance program
Quick apply
10d
Resident Programs Manager (Orillia)
Arcavia (Orillia) LTC LP —Ontario
- $56,000–$73,000 a year
- Full-time
- Communication skills
- Dental care
Quick apply

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Training & Quality Control Manager (RIBO Licensed) - Personal Insurance Brokerage

YOUNGS INSURANCE BROKERS INC. -
Niagara Falls, ON

Quick apply

Job details

Permanent | Full-time
$65,000–$80,000 a year

Qualifications

Sales
Customer service
RIBO License
Analysis skills
Supervising experience
Quality assurance
Presentation skills
Quality Control
Training & development
Leadership
Communication skills

Full job description

Company Overview

As one of the largest independent brokerages in Ontario, with a history of over 100 years of excellence in customer service, Youngs Insurance Brokers Inc. offers rewarding career opportunities. Our staff values the community in which we live, actively supporting many charitable organizations throughout Ontario. We provide insurance with integrity and are mindful of the trust our client's place in us. At Youngs we offer our employees:

Supportive and friendly team environment with access to our in-house claims, underwriting, commercial marketing, and brand teams
Brand recognition and access to our new business queue
A rewarding life insurance referral program
Company events including our annual golf tournament
Paid time off
Competitive prices for clients with access to 18 insurance markets
The ability to invest in yourself through creating your book of busines

Position Summary

We are seeking an experienced and motivated Training & Quality Control Manager to lead learning, compliance, and operational excellence within our growing Personal Insurance division. This role is ideal for a strong Personal Lines professional who is passionate about employee development, quality assurance, process improvement, and delivering exceptional client experiences across a high-performing brokerage environment.

The ideal candidate combines strong personal lines insurance expertise with leadership, coaching, auditing, and process improvement capabilities.

Key Responsibilities

Training & Development

· Design and deliver onboarding and ongoing training programs for Personal Lines staff, producers, service brokers, and support teams.

· Develop structured learning paths for new hires and existing employees.

· Facilitate training sessions on:

Personal auto and property insurance
Broker management systems
Carrier portals and underwriting guidelines
Sales and retention best practices
Client experience standards
Compliance and regulatory requirements

· Create training materials, SOPs, job aids, scripts, and process documentation.

· Identify skill gaps and implement targeted coaching and development plans.

· Coordinate licensing and continuing education requirements in Ontario.

Quality Control & Compliance

· Conduct regular quality assurance audits on:

Policy documentation
Client file accuracy and documentation
Coverage recommendations
E&O exposure
Call quality and service standards

· Ensure adherence to:

RIBO regulations
Brokerage policies and procedures
Carrier underwriting guidelines
Privacy and compliance standards

· Track and report quality trends, audit findings, and compliance metrics.

· Develop and maintain QA scorecards and performance benchmarks.

Leadership & Coaching

· Provide coaching and mentorship to Personal Lines team members and leaders.

· Partner with department managers to improve employee performance and operational consistency.

· Support leadership with performance improvement initiatives and workflow optimization.

· Foster a culture of accountability, continuous learning, and service excellence.

· Assist with employee evaluations and development planning.

Process Improvement & Operations

· Review workflows and identify opportunities for efficiency, automation, and standardization.

· Lead process improvement initiatives to enhance client experience and reduce errors.

· Collaborate with carriers and internal stakeholders on procedural updates and operational changes.

· Support implementation of new technologies, systems, and operational best practices.

· Maintain consistent standards across all Personal Lines operations.

Qualifications

· Minimum 5 years of Personal Lines insurance experience in Ontario.

· Previous experience in training, quality assurance, compliance, or leadership role within an insurance brokerage.

· Active RIBO license required.

· Strong understanding of:

Ontario auto insurance
Personal property insurance
Underwriting guidelines
Brokerage operations
E&O best practices

· Experience with broker management systems and insurer portals.

· Excellent communication, coaching, and presentation skills.

· Strong analytical, organizational, and problem-solving abilities.

· Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

· CAIB, CIP, or CRM designation considered an asset.

· Experience building training programs and QA frameworks.

· Knowledge of digital brokerage environments and operational optimization strategies.

· Leadership or supervisory experience within Personal Lines.

Core Competencies

· Leadership & coaching

· Training facilitation

· Quality assurance

· Regulatory compliance

· Operational excellence

· Communication & collaboration

· Client-focused mindset

Reporting Structure

Reports to: Vice President of Personal Lines

If you are passionate about building meaningful client relationships and thrive in a community-oriented environment, we invite you to bring your talents to Youngs Insurance Brokers Inc. — where your impact makes a difference.

Pay: $65,000.00-$80,000.00 per year

Benefits:

Dental care
Extended health care
Life insurance
Paid time off
RRSP match
Vision care

Experience:

Personal Lines: 5 years (preferred)

Licence/Certification:

RIBO License (required)

Work Location: In person

Quick apply

Refine Your Search

program manager jobs in niagara falls on

Training & Quality Control Manager (RIBO Licensed) - Personal Insurance Brokerage

Director of Infrastructure and Policy, Moosonee, ON

HR Manager

Experienced Retail Store Manager - Northern Ontario 16517309

Bottega Visibility Manager (Ontario OR Quebec)

Human Resources Manager

Department Manager, Food Services- Northern Canada 16175321

Condominium Manager

Business Development Manager - Mining & Environmental Laboratory Services (Eastern Canada)

Intensive Case Manager

Intensive Case Manager (Relief On-Call)

Project Manager

Executive Director (Administrator) (Orillia)

Store Manager

Store Manager - Northern Canada

HR Advisor

Customer Service / Technical Support Rep (Hybrid)

Department Manager, Meat - Northern Canada

Operations Manager - Peel

Resident Programs Manager (Orillia)

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