Niagara On The Lake, On Adventure course guest services Jobs – 3 Openings This Week

Adventure Course Guest Services
WildPlay —Niagara Falls, ON
- $17.75 an hour
- Part-time
- Customer service
- Guest services
- Communication skills
Quick apply
6d
Bell Person (Seasonal) - Relocation to Jasper
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- From $19.49 an hour
- Temporary
- Hospitality
- Customer service
- Hotel
5h

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Adventure Course Guest Services

WildPlay -
Niagara Falls, ON

Quick apply

Job details

Part-time | Seasonal
$17.75 an hour
6 days ago

Qualifications

Customer service
Guest services
Communication skills

Full job description

Guest Service Agent

Location: Whirlpool Adventure Course

This position has an estimated start date of July 2026.

Summary

Guest Service Agents are the face of WildPlay Parks, playing a crucial role as the welcoming members of our brand and embodying our pride. Our Guest Service Agents exceed guest expectations by consistently providing exceptional service and going above and beyond. With a friendly, confident, and informed approach, they greet our guests, handle reservations, manage check-ins, promote merchandise, and ensure a smooth, efficient arrival and departure at our parks.

To succeed as a Guest Service Agent, you bring a friendly, positive, and energetic attitude to every interaction. You excel at making people feel welcome and use assertive communication skills to meet each guest’s needs. You’re proactive, taking the initiative to complete tasks during quieter times, and a team player who collaborates seamlessly with others during busier times to enhance the overall guest experience.

Responsibilities and Duties

The Guest Service Agent’s responsibilities include, but are not limited to:

Providing personal service that exceeds guests' expectations

Giving correct information regarding elements, products, pricing, access requirements, and promotions

Following element-specific procedures when booking or checking-in guests and ensuring that waivers and registration forms are completed correctly

Administering reservations, deposits, payments, and collecting required guest information for each visit

Assisting guests in merchandise purchases, tracking inventory, and maintaining a clean, attractive, and organized appearance of all areas

Maintaining general upkeep of park grounds and buildings
Assisting in other areas of operation when needed; may include in-field marketing and sales, guest bookings, retail sales, and the opening and closing procedures of the park
At times, acting as our Food&Beverage Attendant, serving and preparing items such as ice cream and other food items to guests.

WildPlay Niagara Falls is committed to fostering an inclusive and equitable workplace. We welcome applications from individuals of all backgrounds. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation at any stage, please contact [email protected] so that appropriate arrangements can be made.

Please note that this role involves essential physical duties, including lifting, prolonged standing, bending, periods of walking, etc. Candidates must be able to safely perform these core job requirements.

Required Qualifications and Skills

Experience in delivering excellent customer service

Ability to consistently achieve high standards of work in all aspects of the role

Unfailing attention to detail

Excellent communication skills

Good judgment and strong decision-making skills

Ability to act both independently and as a team player

Initiative and a proactive approach to general duties that improve the guest experience

Openness to feedback and a positive attitude

Physical demands include standing, sitting and occasional bending/twisting/ kneeling

Strong verbal communication skills along with active listening

A positive attitude and openness to feedback

Bilingualism considered an asset, not required

Note: On-the-job training will be provided upon employment.

Work Department

Guest Service Agents fall under the Guest Service Department. They report to the Guest Service Team Leads, and Park Management.

Work Schedule

This is classified as a seasonal position. Our peak season typically runs from June to September depending on the weather and the needs of the business. Specific employee contracts are flexible and adaptable to individual availability.

Guest Service Agents work a flexible schedule of full-time and part-time employment. This includes working evenings, weekends, and holidays, at times.

Apply Online: https://www.wildplay.com/careers

Quick apply

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adventure course guest services jobs in niagara on the lake, on

Adventure Course Guest Services

Bell Person (Seasonal) - Relocation to Jasper

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