Niagara On The Lake, On Help desk Jobs – 11 Openings This Week

Director, Client Support Services
Niagara College Canada —Niagara-on-the-Lake, ON
- $113,514–$141,892 a year
- Computer Science
- Engineering
- In-person
- Disability insurance
- Dental care
Customer Support Representative
DiCAN Inc. —St. Catharines, ON
- $17.20–$22.00 an hour
- Full-time
- Customer service
- Analysis skills
- Organizational skills
Quick apply
7d
Enterprise AI Support
Accenture —St. Catharines, ON
- $19.62 an hour
- Weekends as needed
- Computer Science
- Salesforce
- High school diploma or GED
- Paid time off
Senior Administrative Assistant - St. Catharines ON
IG Wealth Management —St. Catharines, ON
- $61,000–$76,500 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Dental care
8d
Front Desk Receptionist / Service Advisor
Param's Quick Lube & Repairs Inc. —Thorold, ON
- From $18 an hour
- Part-time
- Customer service
- Local
- Front desk
Quick apply
Customer Service Representative - Automotive
EBlock Inc. —Canada
- $45,000–$60,000 a year
- Full-time
- Remote
- Bilingual
- English
- Windows
- Dental care
- Paid time off

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Insurance Team Supervisor (Advisor Development)
BCM (Bertie & Clinton Mutual) Insurance Company —Welland, ON
Experience in sales, business development, coaching, supervision, or team development. Valid Ontario driver’s licence. Job Type: Full-time, Permanent.
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Consult user guides, technical manuals and other documents to research and implement solutions. Provide technical support to users via help desk channels,…
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IT Service Desk Support Specialist
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Act as the first point of contact and provides first level of IT support to clients via telephone, email and chat remotely for hardware, software and mobile…
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Director, Client Support Services

Niagara College Canada -
Niagara-on-the-Lake, ON

Apply Now

Job details

$113,514–$141,892 a year

Qualifications

MCSA
ITIL Certification
Computer Science
COBIT
MCSE
Engineering
Post-secondary education
Mathematics
CompTIA Network+
Business
CompTIA A+
Help desk

Full job description

Located in the heart of the Niagara Region – just minutes from one of the world’s most well-known tourism destinations – Niagara College offers more than 130 innovative programs between our campuses in Welland and Niagara-on-the-Lake. Since opening its doors in 1967, Niagara College has grown to become a leader in education and training and one of the most enterprising colleges in Canada.

Applications are invited for the position of Director, Client Support Services, located at the Welland Campus. The salary range is $113,514 to $141,892. Additional hours may be required as necessary.

Reporting to the Chief Information Officer (CIO) and serving as a member of the ITS Management team, the Director, Client Support Services provides strategic leadership and operational oversight for the College’s technical client-facing services. This includes the Service Desk, Desktop Technology, Audio Visual (AV), academic labs, and physical security infrastructure. The successful candidate is responsible for aligning these services through formal ITSM governance, as well as long-term lifecycle and financial planning.

The successful candidate will manage, and coordinate projects related to acquiring, maintaining, and renewing client technologies and software. The role supports the implementation of new and renovated college spaces, including teaching and learning environments, while also providing some installation work and front-line tier 1 and partial tier 2 technical support for teaching and security technologies.

Responsibilities include, but are not limited to:

Ensure effective client/user technical support and service ticket management for more than 250 classrooms and meeting rooms, over 3,000 lab and employee computers (including a student laptop program), and more than 400 print devices
Overseeing the technologies used to operate and automate computer labs, desktops, podiums, and meeting rooms that support academic and administrative operations
Managing and coordinating projects related to acquiring, maintaining, and renewing client technologies and software
Overseeing departmental and cross-functional projects involving the Client Support Services department
Establish ITSM standards for Incident, Request, and Problem Management.
Develop and manage Service Level Agreements (SLAs) to support transparency and accountability in service delivery
Maintain spending control through inventory and asset tracking systems
Develop and manage multi-year hardware and software renewal plans, departmental budgets, and vendor contracts
Direct the architecture and support of the College’s endpoint environment, including 4,000+ devices, 200+ software applications, and classroom AV and teaching technologies
Ensure systems remain patched, secure, and operational
Oversee the support, maintenance, and lifecycle of the College’s physical security technology infrastructure, including IP camera systems and electronic door access controls
Lead and mentor a multi-disciplinary team by establishing performance metrics and professional development plans
Manage staffing activities including hiring, technical training, and performance management to maintain service standards
Partner with Academic and Administrative leadership to align IT services with changing program needs
Develop 3-to-5-year technology roadmaps and contribute to broader institutional strategy as a member of the IT Leadership Team

Qualifications:

3-year post-secondary diploma in Computer Science, Business, Engineering, Mathematics, or Applicable Technology
Some ITIL Foundation Certifications or COBIT Certification required
A+, Network +, MCSA, MCSE or any other technology certifications are desirable
Seven (7) years progressive experience providing helpdesk and frontline support in a large IT environment
Five (5) years management experience of a large 10+ person team, administering and supporting centralized client support IT tools, and experience in IT Service Management Implementation (ITSM)
Three (3) years technical experience providing level 2 support of various desktop technologies, audio visual and surveillance support in a large environment, and managing and delivering IT projects on tight schedules
Two (2) years' experience analyzing and reporting support metrics, and handling multi-million-dollar IT budgets, and analysis and reporting support metrics
Strong understanding of service management needed for management of first and second level support teams
Strong leadership, coaching and mentoring skills to develop both individual staff members and collective team expertise
Understanding of College business processes as well as knowledge of the College’s teaching and learning environment is an asset

What we offer:

Defined Benefit pension plan (CAAT) with contributions matched by Niagara College
93% top up of maternity and parental leave pay for 52 weeks
Generous vacation time
Comprehensive benefits package including health, dental, vision, paramedical services (massage therapy, acupuncture, naturopathy, psychotherapy and psychology)
Short-term and long-term disability
Access to Employee Family Assistance Program, including counselling services, financial literacy services, nutrition advice, and more
Employee tuition assistance and dependent tuition subsidy

Niagara College is a place-based organization, and all positions are primarily based on campus. On-campus work allows for close collaboration and a strong team culture. While most work will be done in the office, we offer the flexibility for some remote work, as the job allows.

Niagara College is strongly committed to diversity and inclusion within its community. We offer an inclusive work environment and welcome applications from all qualified individuals who believe they can contribute to further enhancing campus diversity and equity efforts. If requested, accommodations will be made to support applicants with disabilities during the recruitment and selection process.

Note: Credentials obtained outside of Canada require an evaluation to determine the Canadian educational equivalence. This evaluation must support the educational requirements for the position as a condition of employment. For further information, visit: World Education Services http://www.wes.org/ca/.

While we thank all applicants, only those selected for an interview will be contacted

Apply Now

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