Events Associate
About the Company: Niagara Oast House Brewers is a leading small batch brewery located in Niagara-on-the-Lake, ON. Being situated in one of Canada’s most famed agricultural regions and as a pioneer in “Farmhouse-style” brewing, we remain focused on creating premium beers that reflect both our land and our obsession with craft. Niagara Oast House Brewers is committed to quality, innovation, and sustainability as we continue to grow and expand our brand.
Job Summary:
The Events Associate provides the customer with a premium experience in the serving and sale of our craft beer and food products. Support Hayloft events (including pre-booked Hayloft and ticketed signature events and tour operations to promote the brand and secure event bookings). Promotes the brand at off-site beer-pouring events.
Key Responsibilities:
- Provide a tour of Hayloft and explain service offerings for potential event bookings; Lead private/public groups through brewery tours and tastings with high energy and passion.
- Coordinate with retail staff at the start of the event (e.g., arrivals, parking) and collaborate with event staff, including catering, to ensure smooth event execution.
- Prepare events according to function sheets, adhering to client agreements, contract guidelines, and instructions from the Events Coordinator.
- Greet clients and group planners, ensuring excellent service and customer satisfaction
- Effectively address concerns and surpass expectations through strong leadership and clear communication.
- Take ownership of The Hayloft, handling opening and closing duties.
- Ensure proper sanitation, maintenance, security, and accident prevention guidelines are followed to protect the safety and well-being of guests and employees.
- Follow billing instructions and process transactions accurately on the POS system.
- Work safely in accordance with the Occupational Health & Safety Act and related regulations; Wear personal protective equipment as required. Follow safe food/beer handling/sanitation requirements.
- Perform additional duties as needed, including:
o Retail – provide beer tastings and sell beer.
o Patio – serves food and drinks to customers.
o Social media – help with product/experience pictures.
o Administration– office tasks.
- Support off-site events by representing the brewery, engaging with guests, and professionally promoting products·
Required Qualifications:
- Secondary School Graduate Diploma
- Smart Serve certification
- Cicerone Certification is an asset
- Proven experience in food, beverage, and alcohol serving, including point-of-sale transactions
- Knowledge of the craft beer industry
- Customize each customer’s experience to encourage return visits
- Be a positive, outgoing, and great team player
- Ability to multitask
- Ability to de-escalate customer issues
Work Environment:
- Fast-paced, guest-facing retail and hospitality setting
- Combination of indoor and outdoor work at the brewery
- Standing for extended periods; frequent walking and moving
- Lifting up to 50 lbs (beer cases, kegs, merchandise)
- Weekend, holiday, and occasional evening shifts required
- Collaborative, team-oriented atmosphere with a strong craft beer culture
Why Join Us?
- Be part of a passionate, collaborative team
- Work in a scenic and vibrant craft beer environment
- Ongoing training and product education
- Opportunities to participate in events and brewery culture
Compensation:
- Base salary plus tips as part of the overall compensation package.
Reports To: General Manager or Supervisor
Must be available to work weekdays, evenings, weekends, holidays, and occasional extended hours up to 2 AM to 3 AM.
Job Type: Casual
Pay: From $18.00 per hour
Benefits:
Ability to commute/relocate:
- Niagara-on-the-Lake, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- customer service: 2 years (preferred)
- craft beer industry: 1 year (preferred)
- food, beverage, and alcohol serving: 1 year (preferred)
- sales: 1 year (preferred)
Licence/Certification:
- Smart Serve (preferred)
- Cicerone certification (preferred)
Work Location: In person
