Company Description:
The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.
Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucksand Hershey– to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.
Location: Marriott on the Falls
Job Summary:
At Marriott on the Falls, our operations thrive with the commitment of Associates who demonstrate/support the Marriott core values and culture of putting people first, acting with integrity, serving our world, embracing change, and pursuing excellence. We are currently seeking a Housekeeping Supervisor who has a passion for excellence to assist our Housekeeping Leadership team. Reporting to the Executive Housekeeper of the Marriott on the Falls, responsibilities and essential job functions include but are not limited to:
- Assisting in supervising the day to day operations of the housekeeping department by ensuring that Associates achieve the highest standard of cleanliness for the property.
- Inspecting guest rooms, public areas, meeting rooms, back of house areas and employee areas.
- Actively participate in daily pre-shift meeting.
- Supervising the training all housekeeping associates to ensure they are being trained according to brand standards
- Developing, coaching, and counseling a diverse team of housekeeping associates
- Ensuring that proper grooming and dress code policy is being followed
- Managing the staffing levels to ensure that guest service, operational needs, and financial objectives are me
- Ensuring that all lost and found articles are stored properly and that the correct logs are maintained
- Ensuring that Guest Room status is communicated to the Front Desk in a timely and efficient manner
- Maintaining high level of customer satisfaction by interacting/responding positively with guests and taking immediate action to resolve problems
- Ensuring that the yearly special cleaning projects are completed.
- Ensuring safety procedures and proper use of chemicals and cleaning supplies are adhered to by providing training to the housekeeping associates and ensuring hazardous supplies are labeled accordingly
- Performing all other job duties as directed or assigned
Job Requirements:
- Must have at least 1 year of leadership experience in a similar capacity, preferably with a world renowned full service brand hotel
- Strong supervisory leadership skills, including conflict resolution, coaching, development, and fosters a work environment suitable for learning and growth within the department
- Approachable: Establishes immediate creditability with guests and associates – leads all associates by example
- Outstanding attention to detail – both personal grooming/appearance and in properly ensuring that Marriott housekeeping cleanliness standards are maintained at all times
- Demonstrated commitment and passion to maximizing guest service satisfaction in each stage of the guest experience, particularly as they pertain to exceptional standards of cleanliness and order
- Excellent organizational, time management, analytical and problem solving skills
- Experience in managing in-house operated laundry operation
- Experience in working in a unionized environment an asset
- Must have excellent written and communication skills
- Ability to work flexible hours including days, evenings, weekends and holidays
- Must be computer literate -proficient in Microsoft office and excel
SOME BENEFITS MARRIOTT ON THE FALLS EMPLOYEES ENJOY:
- Complimentary meals: Enjoy daily complementary staff meals.
- Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
- Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
- Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name.
- Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
- Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
- Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.
Why Work For Canadian Niagara Hotels?
No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.
This is “Where Great Careers Happen” – Join a Team That Empowers You To Make A Difference, Deliver Results, And Grow Your Career. Take the Next Step In Building Your Career With Us!
https://canadianniagarahotelscareers.ca/
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Placement within the hiring range is based on skills, experience and accomplishments in comparable roles
We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy
We thank all applicants for their interest, however, only those selected for an interview will be contacted
We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
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Job Type: Full-time
Pay: $20.00-$22.00 per hour
Ability to commute/relocate:
- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
