About Oakcreek Golf & Turf
Oakcreek Golf & Turf LP is a leading Western Canadian OEM distributor of commercial turf maintenance and related equipment, representing premium brands such as Toro, Yamaha, and Kässbohrer. With 57 years in business, Oakcreek is known for its stability, strong customer relationships, and commitment to developing skilled trades professionals.
We are currently seeking a Parts Counter Representative for our Edmonton, Alberta branch office.
About the Role
This position is well suited to a Journeyperson Parts Technician or a current Parts Apprentice who already has hands‑on parts counter experience. Reporting to the Parts Manager, you will be responsible for supporting technicians and customers by accurately identifying, sourcing, and supplying mechanical and equipment parts in a fast‑paced OEM environment.
This role involves a combination of customer‑facing parts counter work, inventory and warehouse support, and ongoing product training.
Key Responsibilities
- You will provide professional parts counter service to both internal technicians and external customers, in person, by phone, and via email. You will identify customer parts requirements and supply the correct mechanical or equipment parts needed to complete repairs and service work.
- You will act as an advisor to customers and technicians by recommending additional or related parts that support complete and effective repairs. Maintaining strong customer relationships through knowledgeable, service‑focused interactions will be a key expectation.
- You will prepare and process parts quotes, invoices, returns, warranty claims, and core processing while maintaining accurate records and customer documentation. Reviewing branch backorders and assisting with inventory availability will also be part of your role.
- You will support warehouse and inventory operations by picking, packing, shipping, and receiving parts, operating a forklift as required, and participating in ongoing stock verification and cycle counting. You will assist with maintaining organized parts displays and contribute to overall warehouse efficiency.
- You will participate in required training, including OEM and vendor‑specific certification, to maintain product knowledge and proficiency.
- Other duties may be assigned as needed to support the parts department and overall business operations.
Required Qualifications
- Candidates must have a minimum of two to three years of hands‑on parts counter experience supporting mechanical, heavy equipment, or commercial equipment repairs. This is a core requirement of the role.
- Applicants should be a Journeyperson Parts Technician or a currently registered Parts Apprentice (second or third year), or have equivalent demonstrated experience.
- A strong mechanical aptitude, excellent attention to detail, and the ability to manage multiple priorities are essential. Strong verbal communication skills and the ability to provide professional customer service in a parts counter environment are required.
- Candidates must be physically able to lift up to 50 lbs and assist with regular warehouse duties.
Assets
- Forklift Operator Certification is considered an asset, or willingness to obtain certification through inhouse training. Apprenticeship training support may be available for the right candidate.
Why Oakcreek
- Oakcreek offers long‑term career opportunities for Parts Technicians and Apprentices within a stable, OEM‑focused organization.
- Employees enjoy a comprehensive group benefits plan after three months, RRSP and DPSP eligibility after one year, personal time off in addition to paid vacation, tuition reimbursement, an Employee Assistance Program, annual safety shoe allowance, and milestone service awards that grow with tenure.
If you are an experienced parts counter professional or an apprentice building your career in the parts trade and are interested in joining a respected organization, we encourage you to apply.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $24.00-$27.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Experience:
- Automotive Parts Sales: 2 years (preferred)
Work Location: In person
